Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 2 years ago (29/04/2025)
Date of experience: 04/2025

This is the only hotel I stay in when I visit Tijuana overall beyond extraordinary service

Thank you for your kind words and loyalty! We're thrilled to know that you choose us every time you visit Tijuana and that our service continues to exceed your expectations. We look forward to welcoming you back soon!
By Francisco Rodriguez
Reviewed: 2 years ago (29/04/2025)
Date of experience: 04/2025

No funcionaba bien el lavabo, se tardaron mucho en enviar la factura tuve que llamar 2 veces y mandar un mail para que me llegara.

Gracias por su comentario. Lamentamos los inconvenientes con el lavabo y el envío de la factura. Tomaremos medidas para mejorar y esperamos atenderle mejor en su próxima visita.
By Rosemary
Reviewed: 2 years ago (29/04/2025)
Date of experience: 04/2025

Have stayed at Lucerna on several occasions. Always had a wonderful stay.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 2 years ago (28/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 2 years ago (28/04/2025)
Date of experience: 04/2025

Very nice and comfortable

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Rosa Balcazar
Reviewed: 2 years ago (28/04/2025)
Date of experience: 04/2025

el cuarto esta en una condición muy deteriorada que la primera impresión parece estar sucio la persona del mostrador atendió rápido y amable pero el demás personal no es muy atento creo que el edificio principal debería estar mas cuidado, esperaba mas calidad en este hotel

Gracias por compartir su experiencia. Lamentamos que la condición de la habitación y el edificio no haya sido la esperada, y que el servicio no haya sido consistente. Sus comentarios nos ayudan a identificar áreas de mejora para ofrecer un mejor servicio en futuras visitas.
No Public Name
Reviewed: 2 years ago (28/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro.
No Public Name
Reviewed: 2 years ago (28/04/2025)
Date of experience: 04/2025

Guest has not commented on review

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 2 years ago (28/04/2025)
Date of experience: 04/2025

Always a pleasure to stay with you at Hotel Lucerna‼️

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Grant Sammons
Reviewed: 2 years ago (27/04/2025)
Date of experience: 04/2025

I don’t think my room heater was working but luckily it wasn’t that cold at night. Only draw back is the adjoining rooms. I could hear my neighbors clearly when they were talking

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
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