Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Juan Garcia
Reviewed: 1 year ago (11/11/2024)
Date of experience: 11/2024

I'm always stay on this facility, great service

Dear Mr. Garcia
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Rosie Garcia
Reviewed: 1 year ago (11/11/2024)
Date of experience: 11/2024

My staying was amazing i been staying in Tijuana a couples times and never had this great experience, my family love everything the workers were very polite and helpful i will definitely come back, all the hotels i been none compares to Lucerne hotel thank you for making us feel like we were home :)

Dear Miss Garcia
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
No Public Name
Reviewed: 1 year ago (11/11/2024)
Date of experience: 11/2024

la experiencia fue buena, solamente al registrarme a la llegada hubo un contratiempo debido a que el hotel extravió la carta de pago de mi agencia que organizó mi viaje, y hubo la necesidad de llamarles para que les enviaran de nuevo la misma, proceso que demoró hora y media.. Por lo demás, el alojamiento, excelente, la limpieza y comodidad excelente, el desayuno excelente con una gran variedad de opciones a elegir.

Estimado Señor Alejandro,

Gracias por compartir su experiencia. Lamentamos profundamente el inconveniente que experimentó durante el registro y agradecemos su comprensión. Nos complace saber que disfrutó de su estancia. Estamos comprometidos en mejorar para evitar situaciones similares en el futuro. Valoramos su feedback y esperamos poder recibirle nuevamente para ofrecerle una experiencia aún más satisfactoria.
Nuestros mejores deseos!
-Gerencia.
No Public Name
Reviewed: 1 year ago (11/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Dear Mr. Bryant
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting
your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable,
please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Paul
Reviewed: 1 year ago (10/11/2024)
Date of experience: 11/2024

I love coming to the Lucerna while in Tijuana. The people make the difference at this hotel. Very friendly and always willing to help. The hotel itself could use a nice upgrade to make it more modern. Like walk in shower. Restaurant limited menu items in the card. Breakfast a lot maybe bit less but higher quality like pasterie and cakes are very dry and limited to no taste. Provide also natural scrambled eggs as standard versus to be ordered. (Plenty of egg choices can be ordered although). Coffee can be a little bit stronger.

Dear Mr. Straeten:
Thank you very much for all your feedback.
We truly value your insights, and please know that we will take them into account as we strive to continually improve and provide excellent service.
Your satisfaction is our priority, and we look forward to serving you even better in the future.

No Public Name
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Dear Mr Del Campo,

We are truly sorry to hear about the experience you had upon arriving in your room. Please rest assured that we are taking your feedback seriously and will work diligently to address the issues you mentioned. Your satisfaction is very important to us, and we hope to regain your trust so that you feel confident recommending us in the future.

Thank you for still choosing us!
No Public Name
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Awesome

Dear Mr. Hall

Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting
your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable,
please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Beatriz Gutierrez
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Very pleasant weekend in Tijuana. Food, staff, amenities, proximity…all great

Dear Miss. Gutierrez
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
No Public Name
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Every Restaurant at this hotel is amazing. Food is amazing, staff was top notch. The price for the restaurants is reasonable if you're american. Location of hotel puts you around a lot of good restaurants. Traffic is crazy. If you do go to this hotel learn some Spanish you're in Mexico so it's common sense to learn the language of the place your visiting. Exchange money before going

Dear Miss Nichols
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By John Ray
Reviewed: 1 year ago (08/11/2024)
Date of experience: 11/2024

Nice hotel very centrally located. Staff was super friendly, room was clean and the bar and restaurant were quite nice.only complaint was the noise level. Hotel is on a major thoroughfare and the traffic noises start at about 6AM.

Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
About the noises, in your next stay, we´ll try to give you a room with pool side for your comfort.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
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