Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
No Public Name
Reviewed: 2 years ago (11/04/2025)
Date of experience: 04/2025

Muy agradable, pero hemos tenido detalles en la organización de eventos, se has resuelto pero esta ocasión nos asignaron un salón que no era el que teníamos y el que nos dieron no funcionaba el clima.

Gracias por compartir su experiencia con nosotros. Y compartir sus comentarios, los estaremos revisando. Esperamos tener el placer de recibirla nuevamente en el futuro.
By rigoberto aguirre valenzuela
Reviewed: 2 years ago (10/04/2025)
Date of experience: 04/2025

solo un comentario la retencion que se genera de 100 dolares se me hace correcta lo que no se me hace correcto es que tarden tanto para realizar el rembolso me hospede el dia viernes para salir el dia sabado ya es jueves 2.06 pm y el rembolso aun no queda

Gracias por compartir su experiencia con nosotros. Estamos dando seguimiento a sus comentarios, Cualquier solicitud adicional no dude en contactarnos sera un placer poder asistirle
By Jesus Eduardo Sanchez
Reviewed: 2 years ago (10/04/2025)
Date of experience: 04/2025

Great experience and staff...
Would it be possible to get a copy of my itemized bill? For Expense Report purpose

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By José R.
Reviewed: 2 years ago (09/04/2025)
Date of experience: 04/2025

Overall good experience, nice Hotel, grounds of hotel are nice. Easy access parking. Hotel staff are nice and friendly. Stay was for 2 nights, was surprised breakfast was not included with stay.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Elena Horak
Reviewed: 2 years ago (09/04/2025)
Date of experience: 04/2025

Very satisfied
Thank you

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Leticia Martinez
Reviewed: 2 years ago (08/04/2025)
Date of experience: 04/2025

This has been the third time that I’ve stayed at Lucerna hotel and my experience has always been very pleasant. The staff is extremely friendly and helpful at all times. The quality of the food is spectacular, including the Sunday brunch. The bar drinks and selections are in. The snacks at the bar are delicious and anything you request is brought to you with freshness. I highly recommend Lucerna hotel!!!!!

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By JACOBO TURCIOS
Reviewed: 2 years ago (07/04/2025)
Date of experience: 04/2025

Very nice hotel to stay in.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By ANTONIO TESE
Reviewed: 2 years ago (07/04/2025)
Date of experience: 04/2025

Muy buenas instalaciones y el hotel perfectamente ubicado, hacen mucho esmero en la limpieza y calidad de los alimentos, tiene un buen ambiente ejecutivo y de negocios

Estimado huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro
By FERNANDA ITURBE
Reviewed: 2 years ago (07/04/2025)
Date of experience: 04/2025

TODO EXCELENTE. POR SUPUESTO QUE VOLVERÍA A HOSPEDARME AHI

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro
By Larry Barnett
Reviewed: 2 years ago (06/04/2025)
Date of experience: 04/2025

Really went well. Loved my experience.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
Back to Top CERTIFICATE what's this?