Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By JORGE BETANCOURT
Reviewed: 2 years ago (02/04/2025)
Date of experience: 03/2025

Guest has not commented on review

Estimado huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro
By Teresa Vazquez
Reviewed: 2 years ago (01/04/2025)
Date of experience: 03/2025

Staff very attentive and hotel is clean, the value not so good as I paid extra to stay on the fifth floor for the extra amenities but there was no one there to attend us on the first night, there was food laid out but no plates, second night there was a staff member but when I requested a glass of wine it looked more like a tasting than a regular pour, the extra I paid for the amenities was a waste of money. I will not stay on the fifth floor again, not worth it.

Good Morning Miss Teresa
Thank you for sharing your experience with us. We are working on your comments, they are very important for us.
Please if you need anything else, let us know it will be a pleasure to assited you.
No Public Name
Reviewed: 2 years ago (01/04/2025)
Date of experience: 03/2025

Guest has not commented on review

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro
By Raymond Vergara
Reviewed: 2 years ago (01/04/2025)
Date of experience: 03/2025

First time we stayed at this hotel, we were very impressed with the room, staff and overall, the dining experience was amazing. Your breakfast buffet and made to order omelets was delicious. We will definitely stay here again in the future and recommended to family members and friends.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Sidney Bolivar
Reviewed: 2 years ago (01/04/2025)
Date of experience: 03/2025

Todo fue muy placentero, excepto el el brunch del domingo mi esposa pidió una copa de vino blanco. El costo fue de $450.00 pesos Mx = a $22.00
Fue una exageración de un cobro por una copa de vino. Ni en Europa, ni en Asia y ni en Estados Unidos hemos pagado $22.00 por una copa de vino. Nos da miedo regresar.

Estimado huesped
Gracias por compartir su experiencia con nosotros. Tomamos en cuenta sus comentarios, estaremos trabajando en ellos. Agradecemos su preferencia, lo esperamos nuevamente pronto.
By NESTOR MORAN
Reviewed: 2 years ago (31/03/2025)
Date of experience: 03/2025

EXCELLENT, VERY CLEAN AND READY TO GO

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
No Public Name
Reviewed: 2 years ago (31/03/2025)
Date of experience: 03/2025

Excelente

Estimado huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro
By Jenny
Reviewed: 2 years ago (31/03/2025)
Date of experience: 03/2025

Me encantó el hotel pensé que mi habitación tendría tina de baño pero no me desagrada, lo único que si me dejó con mal sabor fue que me entregaron mi habitación después 40 min de mi check in

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro
By Sheila Mantei
Reviewed: 2 years ago (31/03/2025)
Date of experience: 03/2025

Had a great experience at the Lucerna Hotel in Tijuana! Beautiful room overlooking the pool. Had the best chicken tortilla soup in the restaurant! Would definitely stay there again.

Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed your stay and that everything met your expectations. We hope to have the pleasure of welcoming you back in the future. Your preference and satisfaction are very important to us.
By Juan de León
Reviewed: 2 years ago (31/03/2025)
Date of experience: 03/2025

Guest has not commented on review

Estimado huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.
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