Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
No Public Name
Reviewed: 1 year ago (03/12/2024)
Date of experience: 12/2024

I had a fantastic experience staying at this hotel! The staff was absolutely amazing, and Salvador stood out by going above and beyond to assist me. His exceptional customer service truly made my stay memorable – some of the best service I’ve ever received! The hotel itself was excellent, and I wholeheartedly recommend staying here. I’ll definitely be back!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Martin Aguirre
Reviewed: 1 year ago (03/12/2024)
Date of experience: 11/2024

The hotel is well located, room was comfortable, my only bad experience was with the bathtub was clogged, so when I took a shower the water stagnated.

Dear guest, Thank you for choosing us, for answering our service survey and your comments, we will be working on your observations. We apologize about the inconvenience caused.We hope to see you soon again, it will be a pleasure to assist you.Greetings
By Joanna flores
Reviewed: 1 year ago (02/12/2024)
Date of experience: 12/2024

Great

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (02/12/2024)
Date of experience: 11/2024

Guest has not commented on review

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
By JUAN carlos
Reviewed: 1 year ago (02/12/2024)
Date of experience: 11/2024

A PLEASANT STAY UNDISCUTABLY RECOMMENDED FOR EVERY OCCASION AND STAY

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (30/11/2024)
Date of experience: 11/2024

The staff was amazing, and the food was good. However, I could hear the disco/bar until late at night and my bathroom tub was quite dirty. I had planned to take a bath, but took a shower adn used slippers instead because I could see the grime in teh tub and there was hair in the tub too. I would appreciate it being clean next time.

Dear guest, Thank you for choosing us, for answering our service survey and your comments, we will be working on your observations. We apologize about the inconvenience caused.We hope to see you soon again, it will be a pleasure to assist you.Greetings
No Public Name
Reviewed: 1 year ago (30/11/2024)
Date of experience: 11/2024

Magnífica!

Estimada huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
No Public Name
Reviewed: 1 year ago (29/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Estimado huesped
Agradecemos que haya tomado el tiempo de responder a nuestra encuesta. Nos da gusto saber que su experiencia fue lo que esperaba; seguiremos trabajando para que sus próximas visitas sean de igual manera placenteras.
¡Es un placer atenderle!
By Alejandro Gomez
Reviewed: 1 year ago (29/11/2024)
Date of experience: 11/2024

The Best hotel in tijuana

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By Haylee Datray
Reviewed: 1 year ago (28/11/2024)
Date of experience: 11/2024

Great!

Dear Guest We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
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