Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

Very satisfactory

We truly appreciate your feedback!It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

Una atención y cordialidad y servicio excelente gracias

Estimada huésped. Gracias por habernos elegido, por contestar nuestra encuesta de servicio y sus ambales comentarios. La esperamos pronto nuevamente será un placer poder asistirleSaludos
By ana karen chavez ruiz
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

everything was perfect!

We truly appreciate your feedback!It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

I enjoyed the location of the hotel and appreciated the amenities like the gym and pool. However, I noticed a few issues with my room—it was poorly lit, one of the drawers for clothes was stuck, and there were other small details that could be improved.

The customer service was inconsistent. While some staff went above and beyond, others didn’t meet expectations.

As for the food, the quality was okay for the price. I understand Tijuana is an expensive city, but I wish there had been more effort put into the food.

Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the hotel's location and amenities, including the gym and pool.
We apologize for the inconveniences you encountered in your room, particularly with the lighting and the furniture. We are also sorry to hear that the customer service was inconsistent. We sincerely appreciate your feedback, as it helps us identify areas where we can improve.
Regarding the dining experience, we will take your comments into consideration as we work on enhancing the quality of our offerings to provide a better culinary experience.
We hope you'll give us another chance to welcome you back in the future and offer you a more enjoyable stay. If you have any further suggestions or feedback, please don't hesitate to reach out to us.
By Manuel Rodriguez
Reviewed: 1 year ago (21/10/2024)
Date of experience: 10/2024

Buena

Estimada huésped. Gracias por habernos elegido, por contestar nuestra encuesta de servicio y sus ambales comentarios. La esperamos pronto nuevamente será un placer poder asistirleSaludos
No Public Name
Reviewed: 1 year ago (20/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimada huésped
Gracias por habernos elegido, por contestar nuestra encuesta de servicio.
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
No Public Name
Reviewed: 1 year ago (20/10/2024)
Date of experience: 10/2024

Good but wall between rooms are thin and not insulated. We could near conversation.

We truly appreciate your feedback!It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
By David Gaussoin
Reviewed: 1 year ago (19/10/2024)
Date of experience: 10/2024

Excellent

We truly appreciate your feedback!It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (19/10/2024)
Date of experience: 10/2024

Me agradó totalmente el servicio

Estimado huésped
Gracias por habernos elegido, por contestar nuestra encuesta de servicio.
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Walter Kiess
Reviewed: 1 year ago (18/10/2024)
Date of experience: 10/2024

Perfect

We truly appreciate your feedback!It’s wonderful to know that our team made a positive impression and that you enjoyed the property.Your satisfaction is our top priority, and we look forward to hosting you again
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