Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Mandeep Virdi
Reviewed: 1 year ago (12/10/2024)
Date of experience: 10/2024

Good

We truly appreciate your feedback!
It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (12/10/2024)
Date of experience: 10/2024

Very nice people working in ur restaurant

We truly appreciate your feedback!
It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
By Ernesto Calderon
Reviewed: 1 year ago (12/10/2024)
Date of experience: 10/2024

Great. Will stay there when I return.

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again.
No Public Name
Reviewed: 1 year ago (10/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimado huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By martha
Reviewed: 1 year ago (10/10/2024)
Date of experience: 10/2024

mira he ido varias veces en estos meses pasados por razones medicas, la otras veces era la television que no servia,pero esta vez si que se pasaron, me queria banar y no habia agua helada , para un hotel que cobra tan caro que no tengan agua helada para banarse y lavarse los dientes es inaudito, me dispuse hablar a recepcion el cual me contestaron de muy mala manera me imagino que todo mundo se quejo, y lo unico fue (una disculpa)como si con eso se resolviera el problema, deben de dar soluciones no nomas una disculpa, hubieran dicho sabe que una cubeta con agua fria o algo yo que se, ustedes son los que prestan el servicio yo no. luego como a la hora que llame vino el agua helada y quitaron la caliente o sea como se bana uno, creanme que me dio una gripa fuerte porque tuve que banarme con agua helada y el clima no me ayudo mucho ya que habia mucha neblina.por favor presten mas atencion a esas cosas o si no que despidan a las personas que no estan haciendo bien el trabajo , los encargados que ven todas esas cosas y los de publicidad tambien ya que nomas fingen poner los puros comentarios buenos segun ellos, es hora de un cambio pero para bien de nosotros los huespedes. voy a esperar y seguir segun ustedes la publicacion de mi comentario que no creo que la publiquen pues no les conviene

Estimada huésped
Gracias por habernos elegido, lamentamos los incovenientes causados, para nosotros usted muy importante por lo que ya estamos trabajando en su observaciónes, junto a nuestro equipo y poder brindarle una mejor experiencia.
La esperamos pronto nuevamente será un placer poder asistirle
Le mandamos un gran saludo
No Public Name
Reviewed: 1 year ago (10/10/2024)
Date of experience: 10/2024

My stay was very good, the only issue that I had was that there was no water pressure in the early morning for showering and sink.

We truly appreciate your feedback!
It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
We will be working on your recomendations to meet all of your expectations.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (09/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimada huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Mia Alsabea
Reviewed: 1 year ago (08/10/2024)
Date of experience: 10/2024

It was great experience

We truly appreciate your feedback!
It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (08/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimada huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Paul Martinez
Reviewed: 1 year ago (08/10/2024)
Date of experience: 10/2024

The Hotel lacked some Amenites such as a Microwave or small Refrigerator! Coffee should have been available to make in the Room.

Dear Guest We truly appreciate your feedback!
.We are taking care of your comment. Your satisfaction is our top priority, and we look forward to hosting you again
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