Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
No Public Name
Reviewed: 1 year ago (07/10/2024)
Date of experience: 10/2024

Great

We truly appreciate your feedback!
It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
We will be working on your recomendations to meet all of your expectations.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (07/10/2024)
Date of experience: 10/2024

Very nice hotel. Had problems with the smart tv. I had to connect the tv to guest wifi. I called into the desk to have maintenance fix, but no one showed up. Also wifi for phones was sketchy in that area. Otherwise very nice visit.

We truly appreciate your feedback! We are so sorry about the incovinence.
We will be working on your recomendations to meet all of your expectations.
Your satisfaction is our top priority, and we look forward to hosting you again
By Berenice lugo
Reviewed: 1 year ago (07/10/2024)
Date of experience: 10/2024

Buena solo me gustaría que en la habitación hubiera cafetera

Estimada huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
By FELIPE DE LA ROSA RAMOS
Reviewed: 1 year ago (07/10/2024)
Date of experience: 10/2024

MUY BUENA ATENCION, POR EL PERSONAL.

Estimado huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By RICARDO DELGADO
Reviewed: 1 year ago (07/10/2024)
Date of experience: 10/2024

Guest has not commented on review

Estimado huésped
Gracias por habernos elegido y por contestar nuestra encuesta de servicio
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By MM
Reviewed: 1 year ago (06/10/2024)
Date of experience: 10/2024

Staff and food were great, room felt humid including the floors, we killed 6 small mosquitos in the room and the pillows smelled like clothes left in the washer. As soon as I walked in the air in the room felt off, if felt horribly humid and I would be surprised if there is a leak or water/moisture under the flooring or behind walls. I could not sleep well at all, all other times Ive stayed at this hotel were good, but I may stay elsewhere next time I go for my appt.

Dear Guest
Thank you for taking the time to submit the service survey,We appreciate having chosen us for your stay, we apologize about the inconvienece.We take seriously every comment and we already working on it
We look forward to seeing you on your next visit,It will be a pleasure to serve you.
Best regards
No Public Name
Reviewed: 1 year ago (05/10/2024)
Date of experience: 10/2024

Good,clean,safe, and comfortable

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again.
No Public Name
Reviewed: 1 year ago (05/10/2024)
Date of experience: 10/2024

The hotel and its staff are terrific. I would like to see mini-fridges in the rooms. Otherwise, I enjoyed my stay!

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (04/10/2024)
Date of experience: 09/2024

Guest has not commented on review

Estimada huésped
Gracias por habernos elegido para su estancia y por tomarse el tiempo de contestar nuestra encuesta de servicio.
La esperamos pronto nuevamente será un placer poder asistirle
Saludos
No Public Name
Reviewed: 1 year ago (03/10/2024)
Date of experience: 10/2024

very good

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again
Back to Top CERTIFICATE what's this?