Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,499 reviews
:
By Oscar gonzalez
Reviewed: 1 year ago (03/10/2024)
Date of experience: 10/2024

Muy buena excelente personal
Y muy limpio todo

Estimado huésped
Gracias por habernos elegido y por sus amables comentarios, es un placer haberlo tenido como huésped.
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos
By Sergio
Reviewed: 1 year ago (03/10/2024)
Date of experience: 09/2024

Solo agradecer la amabilidad y la empatía que tuvieron conmigo las señorita Blanda y Alejandra en el turno de la tarde.

Estimado huésped
Gracias por habernos elegido y por sus amables comentarios, es un placer haberlo tenido como huésped.
Lo esperamos pronto nuevamente será un placer poder asistirle
Saludos

No Public Name
Reviewed: 1 year ago (02/10/2024)
Date of experience: 09/2024

Excelente

Estimada huésped
Gracias por habernos elegido, y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Saludos Cordiales
No Public Name
Reviewed: 1 year ago (01/10/2024)
Date of experience: 09/2024

Muy buena. Como sugerencia, la hora de salida debería ser la misma que la de entrada.

Estimado huésped
Gracias por habernos elegido, y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Saludos Cordiales
By Nancy Vaughn
Reviewed: 1 year ago (01/10/2024)
Date of experience: 09/2024

Their was a Guest Service Women by the Name of Brenda I hope,? that was GREAT!!! The reason for four stars is that the floors were not CLEAN on the fake wood I understand that in 2025 they will be re doing those and hopefully not putting that type of fake wood down again. I used to stay in for years and it was always special but it needs help now. But the KTOWER food was Great along with the service and the outside breakfast was great ! As far as I can say is that there is and never has been any other Hotel to ever stay in but the Lucerna and the KTOWER ever.

We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property. We will be working on your recomendations to meet all of your expectations. Your satisfaction is our top priority, and we look forward to hosting you again
By Mireya Chavez Dozak
Reviewed: 1 year ago (30/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Estimado huésped
Gracias por habernos elegido, y por contestar nuestra encuesta de servicio.
Le esperamos pronto nuevamente será un placer poder asistirle
Saludos cordiales
No Public Name
Reviewed: 1 year ago (30/09/2024)
Date of experience: 09/2024

En general todo bien, pero lamentablemente olvidé unos audífonos en la habitación. Preguntaron al ama de llaves y comentó que no había nada, lo cual me deja con muy mal sabor de boca, por que estoy seguro que los dejé sobre el escritorio

Estimado huésped
Gracias por habernos elegido, y por contestar nuestra encuesta de servicio
La esperamos pronto nuevamente será un placer poder asistirle
Le mandamos un cordial saludo
By Hugo Rivera
Reviewed: 1 year ago (30/09/2024)
Date of experience: 09/2024

It was fine. No hot water in our room

Dear Guest
We truly appreciate your feedback!
We are taking care of your comment.
Your satisfaction is our top priority, and we look forward to hosting you again
No Public Name
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

Guest has not commented on review

Estimado huésped
Gracias por habernos elegido, y por contestar nuestra encuesta de servicio.
La esperamos pronto nuevamente será un placer poder asistirle
Le mandamos un gran saludo.
No Public Name
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

Will be back again September 2025.

Dear Guest
We truly appreciate your feedback! It’s wonderful to know that our team made a positive impression and that you enjoyed the property.
. Your satisfaction is our top priority, and we look forward to hosting you again
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