Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,606 reviews
:
No Public Name
Reviewed: 1 year ago (11/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Dear Mr. Bryant
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting
your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable,
please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Paul
Reviewed: 1 year ago (10/11/2024)
Date of experience: 11/2024

I love coming to the Lucerna while in Tijuana. The people make the difference at this hotel. Very friendly and always willing to help. The hotel itself could use a nice upgrade to make it more modern. Like walk in shower. Restaurant limited menu items in the card. Breakfast a lot maybe bit less but higher quality like pasterie and cakes are very dry and limited to no taste. Provide also natural scrambled eggs as standard versus to be ordered. (Plenty of egg choices can be ordered although). Coffee can be a little bit stronger.

Dear Mr. Straeten:
Thank you very much for all your feedback.
We truly value your insights, and please know that we will take them into account as we strive to continually improve and provide excellent service.
Your satisfaction is our priority, and we look forward to serving you even better in the future.

No Public Name
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Guest has not commented on review

Dear Mr Del Campo,

We are truly sorry to hear about the experience you had upon arriving in your room. Please rest assured that we are taking your feedback seriously and will work diligently to address the issues you mentioned. Your satisfaction is very important to us, and we hope to regain your trust so that you feel confident recommending us in the future.

Thank you for still choosing us!
No Public Name
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Awesome

Dear Mr. Hall

Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting
your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable,
please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Beatriz Gutierrez
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Very pleasant weekend in Tijuana. Food, staff, amenities, proximity…all great

Dear Miss. Gutierrez
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
No Public Name
Reviewed: 1 year ago (09/11/2024)
Date of experience: 11/2024

Every Restaurant at this hotel is amazing. Food is amazing, staff was top notch. The price for the restaurants is reasonable if you're american. Location of hotel puts you around a lot of good restaurants. Traffic is crazy. If you do go to this hotel learn some Spanish you're in Mexico so it's common sense to learn the language of the place your visiting. Exchange money before going

Dear Miss Nichols
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By John Ray
Reviewed: 1 year ago (08/11/2024)
Date of experience: 11/2024

Nice hotel very centrally located. Staff was super friendly, room was clean and the bar and restaurant were quite nice.only complaint was the noise level. Hotel is on a major thoroughfare and the traffic noises start at about 6AM.

Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting your expectations throughout your stay.
About the noises, in your next stay, we´ll try to give you a room with pool side for your comfort.
If there's anything we can do to make your time here even more enjoyable, please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Pam and John Fisher
Reviewed: 1 year ago (08/11/2024)
Date of experience: 11/2024

We have chosen the Hotel Lucerna Tijuana for every stay we have on visiting the Bioadvanced Medical Center. We feel like we ar coming home and everyone treats us as family and kings and queens..... it is delightful. Our meals at the K Tower are so very great for us and they accommodate our garlic and onion allergy. WE do appreciate that the people who work there have been with you forever which speaks highly to management. Thank you so very much....

Dear Mr. and Mrs. Fisher
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting
your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable,
please don't hesitate to let us know.
We look forward to welcoming you back in the future!
By Teresa Silva
Reviewed: 1 year ago (07/11/2024)
Date of experience: 11/2024

Una buena experiencia

Estimada Srita Silva
Agradecemos su preferencia y sus amables comentarios,
nos sentimos muy contentos de cumplir con sus expectativas...
Los esperamos pronto!
By John mendenhall
Reviewed: 1 year ago (07/11/2024)
Date of experience: 11/2024

Good Experience

Dear Mr. Mendenhall
Thank you so much for choosing to stay with us!
We truly appreciate your trust, and we hope to continue meeting
your expectations throughout your stay.
If there's anything we can do to make your time here even more enjoyable,
please don't hesitate to let us know.
We look forward to welcoming you back in the future!
Back to Top CERTIFICATE what's this?