Hotel Lucerna Tijuana hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,889 reviews
:
By Kelsey Hunter
Reviewed: 2 years ago (28/02/2025)
Date of experience: 02/2025

The food was a bit pricey, but the rooms and pool were excellent. The staff was extremely kind and welcoming. If you’re from an english speaking country, everybody that I spoke to knew good english

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
No Public Name
Reviewed: 2 years ago (28/02/2025)
Date of experience: 02/2025

excelente

Estimado huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
By Sharon Schwans
Reviewed: 2 years ago (28/02/2025)
Date of experience: 02/2025

Guest has not commented on review

Dear guest
Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant. We look forward to seeing you soon
No Public Name
Reviewed: 2 years ago (28/02/2025)
Date of experience: 02/2025

Ok Bell men are great The lady serving breckfest on the 5 th is very frendily and service is great. Nightime day lady okay.

Dear guest
Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant. We look forward to seeing you soon
No Public Name
Reviewed: 2 years ago (28/02/2025)
Date of experience: 02/2025

Ok

Thank you for sharing your experience with us. We are sorry for the inconvenience caused, we will continue working with our team to meet your expectations and make your experience more pleasant.
We hope to see you soon
By Nelly Franco
Reviewed: 2 years ago (27/02/2025)
Date of experience: 02/2025

Excelente atención y servicio!! felicidades para todo su equipo.

Estimada huesped
Gracias por compartir su maravillosa experiencia con nosotros. Nos alegra mucho saber que su estancia fue de su agrado y que todo cumplió con sus expectativas. Esperamos tener el placer de recibirla nuevamente en el futuro. Su preferencia y satisfacción son muy importantes para nosotros
No Public Name
Reviewed: 2 years ago (27/02/2025)
Date of experience: 02/2025

La habitación 629 asignada tiene fuga de agua en el lavamanos, además algunas luces no funcionan

Estimada Sr. Coria
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. Lo esperamos nuevamente pronto será un placer recibirlo
By David Shaw
Reviewed: 2 years ago (26/02/2025)
Date of experience: 02/2025

I am a huge fan of K Tower, however, I am enjoying my stays at Lucerna because of the value and the dinner and breakfast spreads. Julia in the evening was amazing, the lady for breakfast though was not nearly as friendly and helpful.

Dear Mr David
Thank you for sharing your experience with us. We apologize for the inconvenience caused, we will continue to work with our team to meet your expectations and make an experience more pleasant.
We look forward to seeing you soon
By Pato
Reviewed: 2 years ago (26/02/2025)
Date of experience: 02/2025

Great

Thank you for choosing us and for taking the time to answer our survey.We are glad to know that your stay was pleasant and we hope to continue providing you with excellent service during your future stays. You are very welcome again
No Public Name
Reviewed: 2 years ago (25/02/2025)
Date of experience: 02/2025

Esta vez no tuve una estancia tan satisfactoria como en ocasiones anteriores, ya que no servía la taza del baño, no había cobijas extras ni batas de baño cuando las solicité tardaron mucho en proporcionarmelas. Al día siguiente tocaron mi puerta muy temprano para ofrecer servicio al cuarto y me despertaron, posterior a eso marcaron a mi habitación para supuestamente dar mantenimiento a la TV cuando yo no lo requería. Al momento de ir al desayuno Buffet me percaté que el recepcionista que hizo mi reservación me dio la tarifa incorrecta para el menú infantil así que hubo distorsión de información.
Fuera de eso todo bien, gracias.

Estimada Srta. Gonzalez
Gracias por compartir su experiencia con nosotros, lamentamos el inconveniente causado, estaremos trabajando con nuestro equipo para poder lograr cumplir con sus expectativas. La esperamos nuevamente pronto será un placer recibirla.
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