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My stay was overall good. The receptionist was very friendly. Check in/out was easy. Room was ok and the food also.
Hotel staff could explain guests how elevators work on their arrival day. As we arrive only one elevator was working. Night we came back we couldn't choose our level. Finally we found out that we have to reach level 2 /reception and then take another elevator or steps. There is no information posted near the entrance. This could be improved
We sincerely apologize for the inconvenience you experienced with the elevator during your stay. Your observation about the lack of information on how the elevators work is duly noted. We understand the importance of clear communication for a smooth guest experience, and we will certainly take steps to address this issue and improve our signage.
Your feedback is valuable to us, as it helps us identify areas where we can enhance our services. We hope that despite this inconvenience, you had an overall pleasant stay, and we look forward to the opportunity to welcome you back and provide an even better experience in the future.
Thank you for choosing our hotel.