Our Customer Satisfaction Index
91%

"Excellent"

Based on 3,882 reviews across 13 portals
:
By Declan Gilmartin
Couple
50-59 years
Reviewed: 10 months ago (18/03/2020)
Date of experience: 03/2020

Enjoyable beautiful too short

Dear friend, I thank you for the great compliment. I'm really pleased you wanted to share your "beautiful" experience in our retreat located in the heart of the old city. This authentic house seems to be conceived for pleasure and happiness, I'm glad you have been sensitive to these qualities, as perfect for a romantic time as it is for a family one. Your enthusiasm is our greatest reward... we hope you will find a little more time on your next visit, to share more happiness. Thank you and see you soon!
No Public Name
Couple
70-79 years
Reviewed: 10 months ago (14/03/2020)
Date of experience: 03/2020

A delightful few days

Thank you, these few words are the best reward for the efforts all of us are doing every day, to be worthy of this house and of its guests! We are delighted you have enjoyed these few days in our riad, perfect for a romantic time away from the hustle and bustle of the Médina. We hope to have the pleasure and the privilege to welcome you again in the near future!
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (14/03/2020)
Date of experience: 03/2020

A very good experience and I surely would like to return one day

And we surely would like to welcome you again... Thank you dear friend for this laudatory comment and for your will to return. Les Jardins de la Médina and its teams would be delighted to look after you during your next visit to our beautiful region. We are awaiting you, see you soon!
By Roberta Hofmann
Couple
70-79 years
Reviewed: 10 months ago (10/03/2020)
Date of experience: 03/2020

Great! Very grateful to the manager who upgraded us so that we had an elevator

I thank you very much for your nice comment, it has touched me a lot! Our teams and myself had the pleasure and the privilege to look after your comfort and your well-being, your appreciation is no doubt, our best reward. I'm delighted you have enjoyed your stay with us, it rewards the efforts we make on a daily basis to satisfy our customers. We hope to have the pleasure of welcoming you again at Les Jardins de la Médina. You are at home here!
By Seidel rothmann
Alone
60-69 years
Reviewed: 11 months ago (25/02/2020)
Date of experience: 10/2019

Alles war abgesehen schon, ich empfehle sie weiter

I thank you for this beautiful recommendation, so enjoyable to read. I'm very happy to see that you liked the authenticity of our riad nested in an oasis of greenery, far from the hustle and bustle of the Médina. Thank you for your lovely appreciation that touched us immensely. It has been a pleasure and a privilege to look after you. We can't wait for your return... This is your home!
No Public Name
Friends
60-69 years
Reviewed: 11 months ago (23/02/2020)
Date of experience: 02/2020

Hotel has lovely gardens and is very relaxing.My room was very nice. However, stay was completely spoilt by the extremely poor quality of the food in the restaurant. I had dinner in the restaurant once and it was expensive and very poor. It bore no resemblance to the photographs shown on your web site.

Firstly I want to thank you for taking the time to write to us for expressing here your sentiment. I'm very pleased you have enjoyed the authenticity, the beauty and the tranquility of this house and its gardens. I'm sincerely sorry however, that not everything was up to your expectations. Our table has a trusted name and we don't pretend to be perfect, but allow me to be surprised by your hasty conclusion on our restaurant's food. Unless I'm misinformed, the only meal charged to your room during your stay, was a club sandwich and a Tarte Tatin. We hope to welcome you again!
By Pascal
Couple
40-49 years
Reviewed: 11 months ago (21/02/2020)
Date of experience: 02/2020

Wunderschöne, saubere Hotelanlage mit tropischem Garten und einer tollen Poolanlage.
Das Personal ist sehr freundlich und hilfsbereit.
Eine Idylle und stille Oase nur wenige Gehminuten vom Zentrum der Medina entfernt.

Thank you for sharing your experience here, it will be an honour and a privilege to welcome you again! I'm so happy you were touched by the magic of this house. Our personnel has taken great pleasure looking after you and I won't forget to pass you special compliments to Amin. I wish to thank you also for your friendly and constructive remarks. Be assured they have been heard and had my full attention. You are here at home, we can't wait for your return to share another moment of happiness.
No Public Name
Friends
50-59 years
Reviewed: 11 months ago (17/02/2020)
Date of experience: 02/2020

Staff excellent from all departments Lovely environment

A sincere thank you for this complimentary comment which was received with great pleasure by all our teams. I am delighted you have enjoyed the comfort of this house and that your stay was up to your expectations. We hope to have the privilege of welcoming you again. Thank you and see you soon!
By Federico Albano Leoni
Couple
70-79 years
Reviewed: 11 months ago (17/02/2020)
Date of experience: 02/2020

una vacanza perfetta anche grazie all'ottimo ristorante e alla eccellente prima colazione

Thank you Federico for this very nice comment. I'm delighted you have enjoyed the exotic beauty of our gardens and the traditional setting of your room. Of course, I won't forget to pass your compliments to our talented Cheffe Sanaa. Her innovative cuisine has placed us among the best tables in Marrakech, your appreciation is the best reward for her whole team. It will be an honour and a privilege to welcome you again. See you again soon!
By Hans-Jochen Klaubert
Couple
60-69 years
Reviewed: 11 months ago (17/02/2020)
Date of experience: 02/2020

Ein tolles Hotel, was vor der Eingangsmauer nicht vermutet wird. Selbst auf individuelle Situation (Geburtstag) wurde spontan mit einer tollen Überraschung eingegangen.

Dear friends, thank you for these laudatory comments which touched my heart. I'm pleased to read that you were delighted by our secluded garden as much as you have enjoyed the decor and the modern comfort of your room. It has been our privilege to look after you. All of us will make sure that your return to our house will bring you more enjoyment and happiness. Thank you again for your great compliments and see you soon!
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