Public Reviews Score
92%

"Very satisfied"

Based on 3,381 reviews across 11 portals
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (14/01/2024)
Date of experience: 12/2023

Excellent. We really enjoyed our stay. The only problem we face was that the internet service through our stay was very poor. It was very frustrating.

Thank you for taking the time to share your positive feedback. We are pleased you enjoyed your stay with us. However, we apologize for any inconvenience with the internet service. We are indeed studying the implementation of a new server that, we expect, should solve the problem. Your observation is valuable to enhance our services, and we thank you for it. We hope to have the opportunity to welcome you again.
No Public Name
Group
60-69 years
Reviewed: 2 years ago (14/01/2024)
Date of experience: 01/2024

Lovely facility and courteous staff

We appreciate your kind words and we thank you for them! It's delightful to hear that you found our facility lovely, and our staff courteous. Your satisfaction is our greatest reward and we look forward to welcoming you again for another pleasant experience.
By Taylor
Couple
70-79 years
Reviewed: 2 years ago (14/01/2024)
Date of experience: 01/2024

A very pleasant stay.

Thank you for your kind words! We are pleased you had a very pleasant stay. Your satisfaction is important to us and we look forward to hosting you again in the future.
By Andoche
Couple
30-39 years
Reviewed: 2 years ago (14/01/2024)
Date of experience: 12/2023

Extraordinaire délicieux

Je vous remercie infiniment pour ces mots chaleureux ! Nous sommes ravis que votre expérience ait été extraordinaire et délicieuse. Nous espérons avoir le plaisir de vous accueillir à nouveau, bientôt.
By Alison Pritchard
Couple
60-69 years
Reviewed: 2 years ago (14/01/2024)
Date of experience: 01/2024

We enjoyed our stay. Hotel gardens are beautiful. Staff all excellent. The New Year’s Eve celebrations were well organised. Food on that night wasnt as good as we had hoped and we had issues with our dietary requirements despite the kitchen being briefed.

We appreciate your positive comment on our beautiful gardens, excellent staff and well-organized New Year's Eve celebrations and we thank you for it! I would like to apologize for any issues with the food and dietary requirements. I don't know what happens on this particular time, but we like to look forward and think about the positive changes we can make over the coming year. Be assured that your comments have received all my attention and will be addressed for improvement. I hope to welcome you back for another enjoyable stay beyond reproach!
No Public Name
Couple
30-39 years
Reviewed: 2 years ago (13/01/2024)
Date of experience: 01/2024

Tres belle experience ,

Je suis ravie que vous ayez vécu une très belle expérience parmi nous. Merci de partager vos impressions positives. Nous espérons avoir le plaisir de vous accueillir à nouveau!
By Lydia Landesberg
Friends
60-69 years
Reviewed: 2 years ago (12/01/2024)
Date of experience: 12/2023

We had a very nice stay, although there were some tiny ants in our bathroom. We enjoyed the restaurant.

Thank you for taking the time to express your sentiment on your moment in our house. We are pleased you had a nice stay and enjoyed our restaurant. We apologize for any inconvenience with the intrusion of tiny ants. Be assured we will address this to ensure a more comfortable experience in the future. We are looking forward to your return!
By Alan Bearfield
Couple
50-59 years
Reviewed: 2 years ago (12/01/2024)
Date of experience: 01/2024

Very good we will stay again.

Thank you so much for your great comment! It's wonderful to hear that you had a very pleasant experience in our beautiful house. All of us have been delighted to look after you, your wish to return is our very best reward and we thank you for it. We look forward to welcoming you again on your next stay.
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (12/01/2024)
Date of experience: 01/2024

Very enjoyable. The gardens are beautiful.

Thank you for sharing your enjoyment! We are delighted that you liked so much our beautiful, exotic gardens. Your satisfaction is our priority, your appreciation is our best reward, thank you! We hope to welcome you back for more delightful experiences.
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (11/01/2024)
Date of experience: 01/2024

Es ist wie eine Oase in der quirligen Stadt. Man kommt gerne zurück ins Hotel. Sehr Familiär durch die Mitarbeiter.

Thank you for describing our hotel as an oasis in the lively Marrakech. We are pleased to create a welcoming and familial atmosphere. It will be our pleasure to welcoming you back anytime!
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