Public Reviews Score
92%

"Very satisfied"

Based on 3,558 reviews across 11 portals
:
By Alison Pritchard
Couple
60-69 years
Reviewed: 2 years ago (14/01/2024)
Date of experience: 01/2024

We enjoyed our stay. Hotel gardens are beautiful. Staff all excellent. The New Year’s Eve celebrations were well organised. Food on that night wasnt as good as we had hoped and we had issues with our dietary requirements despite the kitchen being briefed.

We appreciate your positive comment on our beautiful gardens, excellent staff and well-organized New Year's Eve celebrations and we thank you for it! I would like to apologize for any issues with the food and dietary requirements. I don't know what happens on this particular time, but we like to look forward and think about the positive changes we can make over the coming year. Be assured that your comments have received all my attention and will be addressed for improvement. I hope to welcome you back for another enjoyable stay beyond reproach!
No Public Name
Couple
30-39 years
Reviewed: 2 years ago (13/01/2024)
Date of experience: 01/2024

Tres belle experience ,

Je suis ravie que vous ayez vécu une très belle expérience parmi nous. Merci de partager vos impressions positives. Nous espérons avoir le plaisir de vous accueillir à nouveau!
By Lydia Landesberg
Friends
60-69 years
Reviewed: 2 years ago (12/01/2024)
Date of experience: 12/2023

We had a very nice stay, although there were some tiny ants in our bathroom. We enjoyed the restaurant.

Thank you for taking the time to express your sentiment on your moment in our house. We are pleased you had a nice stay and enjoyed our restaurant. We apologize for any inconvenience with the intrusion of tiny ants. Be assured we will address this to ensure a more comfortable experience in the future. We are looking forward to your return!
By Alan Bearfield
Couple
50-59 years
Reviewed: 2 years ago (12/01/2024)
Date of experience: 01/2024

Very good we will stay again.

Thank you so much for your great comment! It's wonderful to hear that you had a very pleasant experience in our beautiful house. All of us have been delighted to look after you, your wish to return is our very best reward and we thank you for it. We look forward to welcoming you again on your next stay.
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (12/01/2024)
Date of experience: 01/2024

Very enjoyable. The gardens are beautiful.

Thank you for sharing your enjoyment! We are delighted that you liked so much our beautiful, exotic gardens. Your satisfaction is our priority, your appreciation is our best reward, thank you! We hope to welcome you back for more delightful experiences.
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (11/01/2024)
Date of experience: 01/2024

Es ist wie eine Oase in der quirligen Stadt. Man kommt gerne zurück ins Hotel. Sehr Familiär durch die Mitarbeiter.

Thank you for describing our hotel as an oasis in the lively Marrakech. We are pleased to create a welcoming and familial atmosphere. It will be our pleasure to welcoming you back anytime!
No Public Name
Couple
20-29 years
Reviewed: 2 years ago (10/01/2024)
Date of experience: 01/2024

Dépaysante et reposante

Je vous remercie pour ce beau commentaire qui nous va droit au coeur ! Je suis ravie que vous ayez trouvé votre séjour dépaysant et reposant. Le confort et le bien-être de nos guests est notre plus grande priorité, votre appréciation est notre plus belle récompense et l'ensemble du personnel vous en remercie chaleureusement. A bientôt j'espère !
No Public Name
Family
50-59 years
Reviewed: 2 years ago (10/01/2024)
Date of experience: 01/2024

very good but the food in the hotel is a bit disappointing, both the lunch and dinner menu. We only ate there when we had to.

Thank you for taking the time to share your experience on this page. We appreciate your feedback. We are sorry however to hear that the food we serve in our restaurant didn't meet your expectations. Our cuisine combines Mediterranean and Moroccan flavours and is prepared daily with fresh local produce. It has earned and continues to earn us a place among the city's finest restaurants. But cooking is not an exact science and I can admit that we cannot please everyone. Be assured that we will work on enhancing our menu options for a more satisfying experience. We are looking forward to welcoming you again for a memorable moment of pleasure and well-being!
By Corinne Minkley
Couple
60-69 years
Reviewed: 2 years ago (10/01/2024)
Date of experience: 01/2024

Extremely relaxing with beautiful environment, lovely Gala party with excellent entertainment and good food.

Thank you for sharing your moment in our house. We are delighted you found your stay extremely relaxing and enjoyed our Gala party. Your kind words about the environment and entertainment have touched us deeply and all of us thank you for them. Your return to Les Jardins de la Medina will be our best reward. See you soon!
No Public Name
Friends
70-79 years
Reviewed: 2 years ago (10/01/2024)
Date of experience: 12/2023

The outdoor areas are lovely and the room, while a bit small, was bright and had decent closet space. The breakfast buffet was mediocre and the woman in charge of the omlettes was unfriendly.

Thank you for taking the time to share your sentiment on this page. We are glad you enjoyed our beautiful gardens and its fauna. You remarks have been heard and we thank you for them, this is how we improve. Be assured that we will address the concerns you have mentioned to enhance our breakfast experience. We hope to have the pleasure to welcoming you again, for a wonderful experience beyond reproach! See you again.
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