Public Reviews Score
92%

"Very satisfied"

Based on 3,380 reviews across 11 portals
:
By Serviès
Couple
60-69 years
Reviewed: 2 years ago (28/11/2023)
Date of experience: 11/2023

Un séjour magique et reposant.
Les jardins sont absolument magnifiques avec plusieurs petits coins de repos aménagés où l'on peut s'isoler au calme.
Les taxis arrivent rapidement devant la porte sur simple appel de la réception ce qui facilite grandement les déplacements dans Marrakech.
Un établissement à taille humaine et de grand confort, dans une oasis de verdure exceptionnelle.
Aucun point négatif ni même à améliorer tellement tout est parfaitement pensé pour le bien-être et le repos des clients (accueil, service, professionnalisme)
Une vraie belle découverte, désormais notre adresse à Marrakech.

Nous vous remercions infiniment pour ce commentaire élogieux. C'est un réel plaisir de lire que votre séjour parmi nous fut magique et reposant. Votre témoignage sur nos jardins magnifiques, nos services et notre souci du bien-être de nos clients nous touche profondément. Nous espérons vous revoir bientôt à Marrakech, pour de nouveaux moments inoubliables !
No Public Name
Family
30-39 years
Reviewed: 2 years ago (28/11/2023)
Date of experience: 11/2023

great place to stay, great location, super friendly staff.

Thank you for taking the time to share your experience! We are delighted that you found our location great and enjoyed your stay with our "super friendly" staff. It has been a pleasure to look after you, your appreciation is a great reward, thank you. Come back soon!
By Bob
Friends
70-79 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

We enjoyed our stay and the restaurant was very good.

I thank you for your kindness and for sharing your sentiment with us! I'm delighted you had a pleasant stay in our beautiful house and enjoyed the dishes we serve in our restaurant. Your satisfaction is a great reward : it is our priority and we thank you for it. All the teams had pleasure looking after your comfort and your well-being and they can't wait to welcome you again. See you soon!
By ALICIA
Friends
60-69 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Sensacional y placentera

I thank you for your kind words! We are glad you had a pleasant stay. We look forward to welcoming you again soon, it will be the best reward for all the staff who helped making of your moment with us, a memorable souvenir. See you soon!
By Ali Johnson
Family
50-59 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Fantastic and calm much needed

We are thrilled you found our beautiful oasis fantastic and calming, just what you needed! Providing a peaceful atmosphere is our aim and we are glad we could offer that to you. We thank you for your appreciation, your return to Les Jardins de la Médina will be our ultimate reward. This is your home away from home, see you soon!
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Vraiment Pas terrible, chambre hors de prix pour les prestations offertes
Qualité restauration et petit déjeuner très médiocre, serveurs désagréables et peu attentifs
Hôtel excentré
Jardin peu ensoleillé
Salles du restaurant très sombre et peu accueillante

By Jane Hampson
Couple
60-69 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Very good . Enjoyed the spa and restaurant. Unfortunately my husband was ill after eating beef Tagine in the restaurant.

Firstly, I want to express my sincere gratitude for taking the time to share your experience on this page. We are delighted that you enjoyed your time at our spa and restaurant. However, I was concerned to learn about your husband's experience. I believe that we took the necessary steps by suggesting to call a doctor when you informed us of your husband's condition. Still, you declined, mentioning that he only needed rest in the room. After conducting a thorough investigation, I found no evidence of negligence. I can assure you that we received no complaints from any other guests on that particular day or the following one regarding the Beef Tagine or any other food we served. We take great pride in using only fresh and high-quality ingredients in our dishes, all prepared daily. I sincerely hope that, overall, you cherish the wonderful memories from your stay at Les Jardins de la Medina. We look forward to welcoming you again , should you choose to visit Marrakech in the future!
No Public Name
Couple
30-39 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Lovely hotel and great experience would definitely visit again and recommend to others

I thank you very much for your kind words! We are thrilled that you had a great moment at our house. Your recommendation means a lot to us and we thank you for it. It has been a pleasure and a privilege to look after you and we look forward to welcoming you back for another memorable experience. This will be our greatest reward!
No Public Name
Friends
60-69 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Very enjoyable l would recommend the hotel to others

Thank you so much for your enthusiastic recommendation. I'm delighted to read that you had a very enjoyable moment in our house! We hope to welcome you back and share with you another wonderful experience. You are here at home, come back soon!
No Public Name
Friends
40-49 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Good. The staff were friendly and very welcoming. However, after a few days, we noticed the service was generally slow and not as attentive as we'd been led to believe on arrival.

Thank you for your kind words about our staff and their welcoming attitude. However, not everything was up to your expectations and I regret it. We apologize for any lapses you noticed in service. Be assured that the satisfaction of our customers is a constant and very high consideration. Your remark has been heard and has received my full attention and I thank you for it. Your friendly and constructive comment will help us ensure a more consistent and attentive experience for our guests. We are looking forward to your next visit!
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