Public Reviews Score
92%

"Very satisfied"

Based on 3,417 reviews across 11 portals
:
No Public Name
Friends
40-49 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Good. The staff were friendly and very welcoming. However, after a few days, we noticed the service was generally slow and not as attentive as we'd been led to believe on arrival.

Thank you for your kind words about our staff and their welcoming attitude. However, not everything was up to your expectations and I regret it. We apologize for any lapses you noticed in service. Be assured that the satisfaction of our customers is a constant and very high consideration. Your remark has been heard and has received my full attention and I thank you for it. Your friendly and constructive comment will help us ensure a more consistent and attentive experience for our guests. We are looking forward to your next visit!
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Magnifique hôtel dans un jardin splendide au calme, nous nous sommes détendus. Le personnel est incroyable et le spa un pur moment de détente nous avons fait 3 soins sur 5 nuits …sensationnel à refaire absolument

Un grand merci pour cet élogieux commentaire qui m'a beaucoup touchée. Je suis ravie que vous ayez apprécié votre séjour dans cette belle demeure et tout particulièrement les soins reçus dans notre spa situé sur la terrasse dominant l'Atlas. Votre souhait de nous rendre visite à nouveau nous honore et nous vous en remercions. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous offrir d'autres moments de détente mémorables. Revenez-vite !
By Clare
Couple
50-59 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

I couldn't have asked for more, it was perfect

Thank you for this beautiful comment which touched my heart. Your satisfaction means a lot ot us! We are very happy to have provided you with a perfect and memorable experience. All the teams aim to continue offering an exceptional service and hope to welcome you back for more perfects moments. This is your home... see you soon!
No Public Name
Alone
50-59 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Very nice experience in a beautiful hotel

Thank you so much! I'm delighted to read that you had a very nice experience at our beautiful riad! Thank you for sharing your enthusiastic and positive feedback. We look forward to hosting you again for more wonderful experiences. See you soon!
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (18/11/2023)
Date of experience: 11/2023

Very good and relaxing

Thank you for sharing your experience! We are delighted that you found your moment at Les Jardins de la Medina very good and relaxing. Your comfort and relaxation are our priorities, and we hope to welcome you back soon.
No Public Name
Couple
30-39 years
Reviewed: 2 years ago (15/11/2023)
Date of experience: 11/2023

Very good experience. The hotel is calm and a breath of fresh air from the busy Medina.

Thank you so much for taking the time to write these very kind words! I'm delighted to hear that you had a very good time with us. This house has been conceived for pleasure and happiness, creating a tranquil space away from the bustling Medina. Our teams have been very pleased to look after you, and we all hope to see you again soon!
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (15/11/2023)
Date of experience: 11/2023

un beau moment de détente et un plaisir de revoir cette belle équipe toujours attentive à votre bien être

Un immense remerciement pour ces mots chaleureux qui nous vont droit au coeur ! Nous sommes ravis d'avoir contribué à ce beau moment de détente. Nos équipes restent toujours attentives au bien-être de nos hôtes, votre appréciation les touche beaucoup. Vous êtes ici chez vous... Au plaisir de vous revoir bientôt !
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (15/11/2023)
Date of experience: 11/2023

ok and we liked to pool but the menu was not entirely to our taste.

Thank you for taking the time to share with us, your moment at our house. Thank you for the lovely words about the pool in our exotic garden that surrounds this unique 19th century dwelling we are so proud of. I'm sorry however that we didn't seem to fulfill all your expectations and I regret it. Firstly, I would like to thank you for choosing to take your meals in our restaurant. I'm distressed by the fact that you didn't enjoy the dishes we proposed. Les Jardins de la Medina's restaurant has been and still is considered as one of the best tables in the City. Nervertheless, we could probably agree that it is difficult to please everyone. On your next visit, don't hesitate to express your sentiment and your wishes, we'll try to answer them the best way possible. Thank you and see you soon!
By Aubert Clement
Family
30-39 years
Reviewed: 2 years ago (15/11/2023)
Date of experience: 11/2023

Merveilleuse expérience, personnel au top, lieu magnifique

Mes remerciements les plus sincères pour ce beau commentaire. Je suis heureuse que vous ayez apprécié le mariage de l'authenticité et du confort moderne qu'offre cette belle maison. Située au coeur de la vieille ville, cette oasis de verdure et de tranquillité présente un cadre exceptionnel dans lequel nous serons ravis de vous accueillir à nouveau. Merci et à bientôt !
No Public Name
Family
60-69 years
Reviewed: 2 years ago (14/11/2023)
Date of experience: 11/2023

Excellent experience. Beautiful environment

Thank you for this laudatory comment and many thanks for describing your experience as excellent, and for appreciating our beautiful environment! The entire personnel is honored to have been part of your memorable moment at Les Jardins de la Médina and they hope to welcoming you back for more wonderful times. This is your home away from home, we are awaiting you!
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