Public Reviews Score
93%

"Very satisfied"

Based on 3,636 reviews across 10 portals
:
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Vraiment Pas terrible, chambre hors de prix pour les prestations offertes
Qualité restauration et petit déjeuner très médiocre, serveurs désagréables et peu attentifs
Hôtel excentré
Jardin peu ensoleillé
Salles du restaurant très sombre et peu accueillante

By Jane Hampson
Couple
60-69 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Very good . Enjoyed the spa and restaurant. Unfortunately my husband was ill after eating beef Tagine in the restaurant.

Firstly, I want to express my sincere gratitude for taking the time to share your experience on this page. We are delighted that you enjoyed your time at our spa and restaurant. However, I was concerned to learn about your husband's experience. I believe that we took the necessary steps by suggesting to call a doctor when you informed us of your husband's condition. Still, you declined, mentioning that he only needed rest in the room. After conducting a thorough investigation, I found no evidence of negligence. I can assure you that we received no complaints from any other guests on that particular day or the following one regarding the Beef Tagine or any other food we served. We take great pride in using only fresh and high-quality ingredients in our dishes, all prepared daily. I sincerely hope that, overall, you cherish the wonderful memories from your stay at Les Jardins de la Medina. We look forward to welcoming you again , should you choose to visit Marrakech in the future!
No Public Name
Couple
30-39 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Lovely hotel and great experience would definitely visit again and recommend to others

I thank you very much for your kind words! We are thrilled that you had a great moment at our house. Your recommendation means a lot to us and we thank you for it. It has been a pleasure and a privilege to look after you and we look forward to welcoming you back for another memorable experience. This will be our greatest reward!
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Very enjoyable l would recommend the hotel to others

Thank you so much for your enthusiastic recommendation. I'm delighted to read that you had a very enjoyable moment in our house! We hope to welcome you back and share with you another wonderful experience. You are here at home, come back soon!
No Public Name
Friends
40-49 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Good. The staff were friendly and very welcoming. However, after a few days, we noticed the service was generally slow and not as attentive as we'd been led to believe on arrival.

Thank you for your kind words about our staff and their welcoming attitude. However, not everything was up to your expectations and I regret it. We apologize for any lapses you noticed in service. Be assured that the satisfaction of our customers is a constant and very high consideration. Your remark has been heard and has received my full attention and I thank you for it. Your friendly and constructive comment will help us ensure a more consistent and attentive experience for our guests. We are looking forward to your next visit!
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Magnifique hôtel dans un jardin splendide au calme, nous nous sommes détendus. Le personnel est incroyable et le spa un pur moment de détente nous avons fait 3 soins sur 5 nuits …sensationnel à refaire absolument

Un grand merci pour cet élogieux commentaire qui m'a beaucoup touchée. Je suis ravie que vous ayez apprécié votre séjour dans cette belle demeure et tout particulièrement les soins reçus dans notre spa situé sur la terrasse dominant l'Atlas. Votre souhait de nous rendre visite à nouveau nous honore et nous vous en remercions. Votre satisfaction est notre plus belle récompense. Nous espérons avoir le plaisir de vous offrir d'autres moments de détente mémorables. Revenez-vite !
By Clare
Couple
50-59 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

I couldn't have asked for more, it was perfect

Thank you for this beautiful comment which touched my heart. Your satisfaction means a lot ot us! We are very happy to have provided you with a perfect and memorable experience. All the teams aim to continue offering an exceptional service and hope to welcome you back for more perfects moments. This is your home... see you soon!
No Public Name
Alone
50-59 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Very nice experience in a beautiful hotel

Thank you so much! I'm delighted to read that you had a very nice experience at our beautiful riad! Thank you for sharing your enthusiastic and positive feedback. We look forward to hosting you again for more wonderful experiences. See you soon!
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (18/11/2023)
Date of experience: 11/2023

Very good and relaxing

Thank you for sharing your experience! We are delighted that you found your moment at Les Jardins de la Medina very good and relaxing. Your comfort and relaxation are our priorities, and we hope to welcome you back soon.
No Public Name
Couple
30-39 years
Reviewed: 3 years ago (15/11/2023)
Date of experience: 11/2023

Very good experience. The hotel is calm and a breath of fresh air from the busy Medina.

Thank you so much for taking the time to write these very kind words! I'm delighted to hear that you had a very good time with us. This house has been conceived for pleasure and happiness, creating a tranquil space away from the bustling Medina. Our teams have been very pleased to look after you, and we all hope to see you again soon!
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