Public Reviews Score
92%

"Very satisfied"

Based on 3,377 reviews across 11 portals
:
By Cindy Owen
Friends
50-59 years
Reviewed: 2 years ago (01/06/2023)
Date of experience: 05/2023

Charming hotel in great location

On behalf of all those who helped to make your stay a pleasant experience, I would like to thank you for your warm comment. I'm delighted that you have appreciated the authentic and unique charm of this house and the beautiful gardens that protect it from the hectic Medina. We look forward to your next visit and promise you another wonderful time. We hope to see you soon!
By Khayata
Family
50-59 years
Reviewed: 2 years ago (24/05/2023)
Date of experience: 05/2023

Excellente et météo agréable

Je vous remercie d'avoir choisi de passer ce moment aux Jardins de la Médina. Je suis ravie que vous ayez apprécié notre belle demeure et le jardin exotique qui la protège du tumulte de la Médina. Notre belle ville impériale bénéficie d'un climat méditerranéen très agréable, avec des étés chauds et des hivers très doux. Le printemps, comme vous avez pu l'observer, offre un climat idéal pour découvrir Marrakech. Nous attendons votre retour avec impatience.. revenez-vite ! Merci et à bientôt.
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (22/05/2023)
Date of experience: 05/2023

Great hotel with lovely rooms and excellent service

These few words are so pleasant to read, I sincerely thank you for them! Your appreciation rewards our daily efforts to be worthy of this house and of its guests. Our job is to bring happiness, your satisfaction brings much joy to all of us. We look forward to welcoming you back. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (20/05/2023)
Date of experience: 05/2023

👍 sehr schön und gepflegt!

Thank you so much for taking the time to share your sentiment on this page. It has been a pleasure and a privilege for all of us to look after you. I'm delighted you have enjoyed the beauty of this place and its exotic garden. Our best reward will be to welcome you again. Thank you and see you soon!
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (04/05/2023)
Date of experience: 05/2023

Bonne appréciation générale.
Je regrette la réserve du guide par votre intermédiaire qui a été très décevante : aucune explication de sa part. Son seul but : nous emmener dans les magasins sélectionnés par lui.
Dommage …. Nous aurions préféré découvrir l’histoire des souks et de la médina.

Tout d'abord, je tiens à vous remercier d'avoir pris le temps de partager votre moment chez nous avec ceux qui nous liront ici. Je suis ravie que vous ayez apprécié cette belle demeure et son jardin qui semblent avoir répondu à vos attentes. Notre personnel a pris grand plaisir à veiller sur votre confort et votre bien-être, leur plus belle récompense sera de vous accueillir à nouveau. Je suis désolée cependant que votre échange avec le guide que nous vous avons conseillé, n'ait pas été celui que vous souhaitiez et j'en suis sincèrement navrée. Je peux vous assurer que je vais accorder dès aujourd'hui, toute mon attention à ce problème. Notre entreprise a fait de l'éthique sa façon d'agir dans ses relations avec les clients, et nous consacrons à cet objectif tous nos efforts pour vous donner entière satisfaction. Je vous promets que lors de votre prochaine visite, je m'assurerai que vous profitiez pleinement de la magie de Marrakech, de sa diversité et de la richesse de sa culture. Vous serez toujours les bienvenus aux Jardins de la Médina.
By Emma Johnson
Family
50-59 years
Reviewed: 2 years ago (20/04/2023)
Date of experience: 04/2023

Excellent place to relax and unwind after a day in the souks. Great location, beautiful gardens and staff very helpful and attentive. Beautiful rooms and would definitely come back .

This is a lovely comment, thank you! I'm delighted you have enjoyed our oasis of greenery, amazing shelter from the tumultuous and colourful Medina. Your appreciation delights us immensely, your will to come back is giving a meaning to our efforts to make your stay a happy and memorable experience. This is your home and we hope to see you soon!
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (17/04/2023)
Date of experience: 04/2023

Endroit très calme et agréable. Un véritable havre de paix

Mes remerciements les plus sincères pour ce beau commentaire. Je suis heureuse que vous ayez apprécié l'authenticité et le confort qu'offre notre belle maison. Située au coeur de la vieille ville, cette oasis de verdure et de tranquillité offre un cadre exceptionnel dans lequel nous serons ravis de vous recevoir à nouveau. Merci et à bientôt !
By hoskins
Family
50-59 years
Reviewed: 2 years ago (11/04/2023)
Date of experience: 04/2023

absolutely loved it all the welcome drink, the 5.30 cocktail, the food was delicious, the garden gorgeous, woke to birds singing, - a complete oasis

This is such a pleasure to read your absolutely delightful comment, thank you! Although near the Médina, this place provides a complete change of scenery in an unspoilt exotic and authentic oasis. Giving happiness is our job and our happiness is to know that you are satisfied. Your appreciation is a great reward, we can't wait to welcome you again!
No Public Name
Friends
30-39 years
Reviewed: 2 years ago (10/04/2023)
Date of experience: 04/2023

Hotel molto caratteristico all’interno della Medina, colazione molto buona con croissant francesi, camera molto carina, reception accogliente , personale attento, i tassisti che collaborano con l’hotel però poco professionali e maleducati

Thank you for taking the time to share your sentiment here. I'm delighted you have enjoyed the authenticity and the tranquillity of this beautiful house nested in an oasis of greenery, minutes away from the main touristic places, as much as you liled the food served in our restaurant. All of us have been pleased in helping to make your stay with us a good experience. I'm sorry however to read that some taxi drivers have spoiled your visits to Marrakech. Your remark has been heard and had my entire consideration. Be assured that I will do my very best to improve this service as quickly as possible. In the mean time, please accept my sincere apologies for the upset caused by the uncivilized behaviour. Thank you, we hope to welcome you again soon!
No Public Name
Family
50-59 years
Reviewed: 2 years ago (10/04/2023)
Date of experience: 04/2023

Excellent hotel, oasis of calm. Beautiful gardens. Fantastic service. Great food

What else to be added to this beautiful comment but the most sincere thanks. I'm delighted that your moment at Les Jardins de la Médina will be a memorable experience. All the teams have taken great pleasure looking after you, your return to this house will be their utmost reward. This is your home, come back soon!
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