Public Reviews Score
92%

"Very satisfied"

Based on 3,422 reviews across 11 portals
:
By Michael
Couple
60-69 years
Reviewed: 3 years ago (25/03/2023)
Date of experience: 03/2023

Sehr gepflegte, ruhige Anlage und freundliches Personal, das Frühstück war gut nur das Abendessen bei Halbpension, hier gab es leider keinen Zugriff auf alle Gerichte. Nur die marokkanischen und vegetarischen Gerichte, die internationalen Mahlzeiten gab es nicht wenn man Halbpension gebucht hat. Das ist nicht ok, zumal das bis auf 2 Mahlzeiten der verfügbaren Menükarten alle Gerichte reichlich Koriander enthalten, welches nicht jeder essen kann/mag wegen Unverträglichkeit und weil es seifig schmeckt.

Thank you for taking the time to share your moment at Les Jardins de la Médina. I'm delighted you have enjoyed the authenticity and the tranquillity of this beautiful house nested in an oasis of greenery, minutes away to the main touristic places. I'm happy that you have appreciated the modern comfort of your room and the daily breakfast menu. However, I'm sorry we didn't meet your expectations in every way. Your remark has been heard and had my entire consideration, this is how we improve. Be assured that I will ask our talented restaurant team to look into it and come with some suggestions. Could we agree nevertheless that people's taste is different and it can be difficult to please everyone. All the staff is thanking you for your kind appreciation and can't wait for your return, to share with you another moment of happiness, this will be their best reward! Thank you and see you soon!
By Alexandre
Couple
30-39 years
Reviewed: 3 years ago (22/03/2023)
Date of experience: 03/2023

Expérience mitigée, bon accueil et bel hôtel, les chambres sont très agréables, le personnel également pour la plupart (certains ne sont pas à la hauteur d’un 5 étoiles). Trop cher pour ce que c’est. Snack honteux, petit déjeuner vraiment pas bon (viennoiseries impossibles à manger, goût très moyen, beaucoup de surgelé et de nourriture pas fraîche)

Toutes les notes ne sont pas prises en compte dans le questionnaire, je trouve cela anormal. J’ai baissé les notes en fonction.

Tout d'abord je voudrais vous remercier d'avoir pris le temps de partager votre expérience avec celles et ceux qui nous liront ici. Je suis ravie que vous ayez apprécié cette belle demeure, son jardin et ses chambres uniques et confortables. Néanmoins et je le regrette sincèrement, il semble que nous n'ayons pas répondu à toutes vos attentes. Permettez-moi cependant d'exprimer un respectueux désaccord pour ce qui concerne le petit déjeuner servi chaque matin dans notre restaurant. Il semble que nous n'ayons pu vous offrir un choix satisfaisant, malgré une excellente sélection de plats chauds tels que des légumes, du riz ou du quinoa, omelettes, merguez etc.. et un choix de plats froids comprenant des fruits de saison, des fromages, yaourt, jambon, fruits secs, cakes, crêpes marocaines.. Je confirme que tous les produits que nous utilisons sont frais et issus de la région. Lors d'une prochaine visite, n'hésitez pas à nous faire part de vos désirs durant votre séjour, nous ferons tout notre possible pour vous satisfaire. Ce sera un plaisir de vous accueillir à nouveau aux Jardins de la Médina et nous vous disons à bientôt !
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (17/03/2023)
Date of experience: 03/2023

Eine sehr gepflegte Anlage, die eine gute Möglichkeit ist der Hektik von Marrakesh zu entfliehen.

On behalf of all those who helped make your stay a pleasant experience, I would like to thank you for your warm comment. I'm glad that you appreciated the authentic and unique charm of this house and the beautiful garden that protects it from the hectic Medina. We look forward to your next visit, promising you another moment of happiness. See you soon!
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (15/03/2023)
Date of experience: 03/2023

A fabulous weeks holiday at a delightful hotel made even better by the excellent members of staff throughout. Food was also very good.

Thank you for taking the time to share your "fabulous holiday" in our house and thank you so much for your laudatory comment! All the members of the staff and myself are grateful for your kind words of appreciation. Your enjoyment delights and honours us immensely, our ultimate reward will be to welcome you again. We are looking forward to see you soon!
No Public Name
Friends
40-49 years
Reviewed: 3 years ago (13/03/2023)
Date of experience: 03/2023

rien a signaler pour cette question

Je vous remercie sincèrement d'avoir pris le temps de nous évaluer et de votre excellente évaluation ! Je suis ravie que nous ayons répondu à vos attentes et que vous ayez apprécié votre moment dans notre belle demeure. Votre retour aux Jardins de la Médina sera notre plus belle récompense. Revenez-vite !
No Public Name
Family
40-49 years
Reviewed: 3 years ago (10/03/2023)
Date of experience: 03/2023

Great. I would come again.

There are not enough words to express our gratitude and our thanks! Your enjoyment delights us immensely, your will to come back is giving a meaning to our efforts to make your stay a happy and memorable experience. This is your home and we hope to welcome you again soon!
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (10/03/2023)
Date of experience: 03/2023

A great three days and nights

Thank you for this very nice comment and for sharing your sentiment with us and the readers of this page. Your appreciation touched me deeply! I'm really pleased to see that you have enjoyed everything this riad has to offer, minutes away from the bustling Médina. Our teams have been delighted to look after you and thank you for being sensitive to it. Your visit has honoured us, your return will be our utmost reward. This is your home, come back soon!
No Public Name
Friends
40-49 years
Reviewed: 3 years ago (01/03/2023)
Date of experience: 02/2023

Excellent! It was a relaxing day in lovely surroundings with great food.

Thank you so much for this laudatory and enthusiastic comment. I'm delighted that you have appreciated the exotic garden as well as the dishes we offer in our restaurant. Our professional staff has had great pleasure looking after you and thank you for your appreciation. Your satisfaction is their greatest reward. This is your house, come back soon!
No Public Name
Alone
60-69 years
Reviewed: 3 years ago (25/02/2023)
Date of experience: 02/2023

Friendly staff and a lovely courtyard and pool area (although there was a lot of chair hogging going on around the pool). Attractive local style decor.

Thank you for taking the time to share your sentiment on this page. I'm delighted that you have enjoyed the authenticity and the tranquillity of this beautiful house nested in an oasis of greenery, minutes away from the main touristic areas. However, your friendly and constructive remark has been heard and had my entire consideration. Be assured that I will do my very best to try to improve the fair use of the transats around the swimming pool. Our staff have been very pleased to look after you, your return to Les Jardins de la Médina will be their best reward, thank you! We hope to welcome you again soon!
By adrian king
Couple
60-69 years
Reviewed: 3 years ago (25/02/2023)
Date of experience: 02/2023

Hotel and staff excellent poorly defined feedback form !!

Thank you for the lovely words of a great compliment. I'm happy that you have enjoyed Les Jardins de la Médina for its beautiful exotic oasis, the comfort of its rooms, its authentic restaurant and the tranquility within minutes of walk to the main touristic places. Your relaxation and well-being are our greatest reward. Be assured however that your friendly remark has been heard and had my full attention. Thank you, this is how we improve. We hope to get the pleasure of seeing you again soon, for another moment of happiness.
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