Public Reviews Score
92%

"Very satisfied"

Based on 3,328 reviews across 11 portals
:
By Liam Palmer
Couple
30-39 years
Reviewed: 2 years ago (07/11/2022)
Date of experience: 11/2022

Generally the hotel is lovely.
However, the noise in room 129 meant we could not sleep until late and we were awoken early each day. Through the night refrigerators etc below us were also noisy as was the air con. I needed ear plugs to sleep.
So close to a fantastic review, but the sound problem on that room has destroyed out opinions.

Dear Mr Palmer, firstly I would like to thank you for taking the time to share your sentiment on your stay at Les Jardins de la Médina. I'm pleased you liked this house nested in a beautiful exotic garden, but I regret deeply that not everything was up to your expectations. Your remarks have been heard and had my entire consideration. Be assured that I will do my very best to stop or at least improve greatly these situations. I wish you had shared your concern with us during your stay, to enjoy the good night rest you were entitled to. Could you please accept my sincere apology for the inconvenience you endured. I hope we will have the pleasure to welcome you again. I will make sure personally that your next visit will be beyond reproach. Thank you!
No Public Name
Family
40-49 years
Reviewed: 2 years ago (07/11/2022)
Date of experience: 11/2022

Perfect. Very peaceful place!

These few words couldn't be more pleasant to read! Our job is to give happiness, your satisfaction is bringing joy to all of us. There is no better reward for the efforts we put daily in our work. We can't wait to welcome you back. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (07/11/2022)
Date of experience: 11/2022

Extremely relaxing and enjoyable

Extremely pleasant comment to read, thank you! This few words reward the efforts all the staff do every day to be worthy of this house and of its guests. Your appreciation is their best reward and we thank you for it. I'm delighted you have enjoyed this oasis of greenery, amazing shelter from the tumultuous Médina and its beautiful dwelling. This is your home and we hope to see you again soon!
By Salvatore Casari
Alone
60-69 years
Reviewed: 2 years ago (07/11/2022)
Date of experience: 11/2022

Confortevole e rilassante

Thank you for the very nice compliment. I'm really pleased you wanted to share your lovely experience in our retreat located in the heart of the old city. This beautiful house seems to be conceived for happiness and relaxation, I'm glad you have been sensitive to these qualities as perfect for a romantic time, as they are for a family one. Your appreciation is our greatest reward. Thank you and see you soon!
No Public Name
Family
50-59 years
Reviewed: 2 years ago (24/10/2022)
Date of experience: 10/2022

Please improve your wifi. Having to log in to the wifi connection web page each time is frustrating.

I thank you very much for taking the time to share your sentiment here. I'm sorry we didn't meet your expectations in every way. Your constructive and friendly remark has been heard and had my entire consideration. Please accept my sincere apology for the inconvenience you suffered and be assured that we do our very best to solve this problem as quickly as possible. In the mean time, I hope that your stay with us has been pleasant and that we'll have the pleasure to welcome you again soon. I'll make sure that your next visit will be beyond reproach!
No Public Name
Family
50-59 years
Reviewed: 2 years ago (23/10/2022)
Date of experience: 10/2022

We loved the location, and the tranquility of the garden after a busy day in the town.
The weather and the pool were great and the food and service excellent

What could I add to this beautiful comment, but a very big thank you from all of us at Les Jardins de la Médina. I'm delighted you loved the location of this beautiful house and its garden. Although near the Médina, this place provides a complete change of scenery in an unspoilt and authentic oasis. Your appreciation rewards us immensely... This is your home and we hope to welcome you again soon!
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (22/10/2022)
Date of experience: 10/2022

Very relaxing hotel, convenient for venturing into the old city

I thank you for taking the time to share your sentiment on this page. I'm delighted that you've been sensitive to the charm of this authentic house and its exotic garden. The beauty and the tranquillity of this oasis make you forget about the tumultuous Médina however so close. Giving happiness is our job and we're happy to know that you are satisfied. Your appreciation is a great reward. We can't wait to see you again!
By Richard Ireson
Couple
70-79 years
Reviewed: 3 years ago (20/10/2022)
Date of experience: 10/2022

We had a relaxing enjoyable stay, with good food.

These few words are so enjoyable to read, thank you Richard and thank you for taking the time to share your moment with us on this page! I'm delighted to see that you have enjoyed your room and its comfort, as much as you have appreciated the food we serve in our restaurant. This is your home, your return will be our greatest reward... See you soon!
By Gonzales
Family
50-59 years
Reviewed: 3 years ago (19/10/2022)
Date of experience: 10/2022

Je suis très satisfaite de mon séjour
Juste une remarque, lattente est un peu longue pour les cocktails ou la restauration
Je tiens cependant à remercier tout le personnel pour son amabilité à toute heure

Votre présence et votre appréciation nous ont ravis et nous vous en remercions chaleureusement. Cette maison a été conçue pour le plaisir et le bonheur et chaque jour nous nous efforçons d'être dignes de ceux qui franchissent sa porte. Je vous remercie d'autre part de votre amicale remarque qui a été bien entendue et a retenu toute mon attention, c'est ainsi que nous nous améliorons. Nous vous sommes reconnaissants d'avoir pris le temps d'exprimer votre sentiment et de l'avoir partagé avec ceux qui nous liront ici. Nous attendons avec impatience votre retour dans cette demeure qui est la vôtre. A bientôt !
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (19/10/2022)
Date of experience: 10/2022

CHAMBRE DECEVANTE PAR RAPPORT A MES PRECEDENTS SEJOURS BRUYANTE SOMBRE AVEC VIS A VIS GENANT OUVERTURE DE L UNIQUE GRANDE FENETRE

Je vous remercie de votre commentaire et je voudrais vous présenter ici mes plus sincères excuses pour le désagrément qui fut le vôtre durant ce séjour. Je regrette beaucoup que vous nous ayez quitté avec un sentiment de déception et de mécontentement que vous n'aviez hélas pas exprimé lors de nos deux rencontres, je suis certaine que nous aurions pu remédier à cette situation. Vous nous avez fait l'honneur de choisir une fois encore Les Jardins de la Médina pour votre séjour dans notre belle cité et nous vous en remercions sincèrement. Votre prochaine visite sera, je vous le promets, une expérience inoubliable !
Back to Top CERTIFICATE what's this?