Public Reviews Score
92%

"Very satisfied"

Based on 3,805 reviews across 10 portals
:
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (15/11/2022)
Date of experience: 11/2022

We had the most wonderful time and will definitely stay with you again when we will come back to Marrakech which I hope will not be too far off in the future

This is a wonderful comment, thank you! I'm delighted we seem to have fulfilled all your expectations. There are not enough words to express our gratitude and our thanks! Your comment is the utmost reward for the work all of us do every day at Les Jardins de la Médina. Your enjoyment delights and honours us immensely, your will to come back is giving a meaning to our efforts to make your stay a happy and memorable experience. This is your home and we hope to see you soon!
No Public Name
Business
60-69 years
Reviewed: 4 years ago (14/11/2022)
Date of experience: 11/2022

Excellent. But towels were changed despite hanging them up.

I want to thank you for taking the time to share with us your moment at our house and for your laudatory comment! Your friendly and constructive remark has been heard and had my full attention. Please accept my sincere apologies for the oversight. Les Jardins de la Médina is training and encouraging its staff to preserve natural resources and to value recycling. We are honoured by your help and your support and we thank you for them. It has been a pleasure to look after your comfort and your well-being, your return will be our greatest reward. Thank you and see you soon!
By Sarah
Couple
60-69 years
Reviewed: 4 years ago (11/11/2022)
Date of experience: 11/2022

Nicely looked after, liked the location of the hotel. Bit disappointed by the evening meal and breakfasts we had.

I want to thank you for taking the time to share your moment at our house. Thank you for the lovely words about the staff who have taken great pleasure looking after you and are thanking you for your appreciation. I'm delighted you have enjoyed this beautiful and tranquil dwelling nested in an ocean of greenery at a walking distance to the main touristic places. However, not everything was up to your expectations and I regret it sincerely. Be assured that I heard your friendly remark which had my full attention. Most importantly, I would like to thank you for choosing to take your meals in our restaurant. I'm distressed by the fact that you didn't enjoy the dishes we proposed. On your next visit, don't hesitate to express your sentiments and your wishes, we'll try to answer them the best way possible. This is your home, your return will be our greatest reward... See you soon!
By Namand
Family
40-49 years
Reviewed: 4 years ago (11/11/2022)
Date of experience: 11/2022

Très agréable grâce au cadre (magnifique jardin, belle décoration, grand piscine ), à lamabilité du personnel, au calme des lieux et au délicieux petit déjeuner

Il n'est de plus élogieux et agréable commentaire ! Je vous remercie d'avoir pris le temps de partager ce séjour dans notre maison avec toutes celles et ceux qui nous liront ici. Cette maison a été conçue pour le repos, la relaxation et le bien-être et chacun de nous est heureux d'avoir contribuer à faire de ce moment, un bon souvenir. Soyez assurés que vos chaleureux compliments ont été transmis à notre personnel. Cette maison est la vôtre, votre retour sera notre meilleure récompense... Merci et à bientôt !
No Public Name
Couple
60-69 years
Reviewed: 4 years ago (08/11/2022)
Date of experience: 11/2022

J ai bien aimé le fait de choisir son eau d oreiller bravo

Je vous remercie d'avoir pris le temps de partager votre sentiment sur votre séjour dans notre établissement. Je suis heureuse que vous ayez apprécié notre petite attention, à votre arrivée et je vous en remercie ! Nous espérons que cette superbe demeure dont nous sommes si fiers, a été le cadre exotique et tranquille d'une belle expérience. Notre personnel a pris grand plaisir à veiller sur votre confort et votre bien-être, votre retour sera leur meilleure récompense. Merci et à bientôt !
By Stuart Bourne
Couple
50-59 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Warm friendly hotel in a great location with a wonderful garden and pool but soon needing some refurbishment eg. New bathrooms.

There is nothing I can add to this laudatory comment but my most grateful thanks. Your appreciation of this authentic riad touched us deeply. It has been a pleasure for our teams to look after you. However, your friendly and constructive remark has been heard and I thank you for it. We have indeed a renovation program in place for this beautiful dwelling, which is slowing down sometimes due to the hotel occupancy. You are here at home and we hope to see you again soon!
By Liam Palmer
Couple
30-39 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Generally the hotel is lovely.
However, the noise in room 129 meant we could not sleep until late and we were awoken early each day. Through the night refrigerators etc below us were also noisy as was the air con. I needed ear plugs to sleep.
So close to a fantastic review, but the sound problem on that room has destroyed out opinions.

Dear Mr Palmer, firstly I would like to thank you for taking the time to share your sentiment on your stay at Les Jardins de la Médina. I'm pleased you liked this house nested in a beautiful exotic garden, but I regret deeply that not everything was up to your expectations. Your remarks have been heard and had my entire consideration. Be assured that I will do my very best to stop or at least improve greatly these situations. I wish you had shared your concern with us during your stay, to enjoy the good night rest you were entitled to. Could you please accept my sincere apology for the inconvenience you endured. I hope we will have the pleasure to welcome you again. I will make sure personally that your next visit will be beyond reproach. Thank you!
No Public Name
Family
40-49 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Perfect. Very peaceful place!

These few words couldn't be more pleasant to read! Our job is to give happiness, your satisfaction is bringing joy to all of us. There is no better reward for the efforts we put daily in our work. We can't wait to welcome you back. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Extremely relaxing and enjoyable

Extremely pleasant comment to read, thank you! This few words reward the efforts all the staff do every day to be worthy of this house and of its guests. Your appreciation is their best reward and we thank you for it. I'm delighted you have enjoyed this oasis of greenery, amazing shelter from the tumultuous Médina and its beautiful dwelling. This is your home and we hope to see you again soon!
By Salvatore Casari
Alone
60-69 years
Reviewed: 4 years ago (07/11/2022)
Date of experience: 11/2022

Confortevole e rilassante

Thank you for the very nice compliment. I'm really pleased you wanted to share your lovely experience in our retreat located in the heart of the old city. This beautiful house seems to be conceived for happiness and relaxation, I'm glad you have been sensitive to these qualities as perfect for a romantic time, as they are for a family one. Your appreciation is our greatest reward. Thank you and see you soon!
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