Public Reviews Score
92%

"Very satisfied"

Based on 3,558 reviews across 11 portals
:
No Public Name
Couple
70-79 years
Reviewed: 6 years ago (23/01/2020)
Date of experience: 01/2020

Bonne, sans plus en considérant le rapport qualité prix qui n'est plus excellent

Je vous remercie d'avoir pris le temps d'exprimer ici votre sentiment. Nous sommes honorés que vous ayez choisi de revenir nous voir et je suis heureux que vous ayez été, une fois encore, sensible au charme authentique et unique de cette demeure et du jardin exotique qui l'entoure. Comme vous le savez, nous attachons une grande importance à chacun des commentaires et répondons à tous. Sur le fond, je suis navré que ce dernier passage chez nous n'ait pas été à la hauteur de vos attentes. Nous nous efforçons chaque jour d'offrir à nos hôtes, le meilleur service et les meilleures conditions de séjour possibles. Cela dit, nous ne prétendons pas à la perfection et je regrette que vous ne m'ayez pas signalé le mécontentement que vous évoquez ici aujourd'hui. Lors de votre prochaine visite, n'hésitez pas à nous exprimer votre sentiment et vos souhaits. Nous tâcherons d'y répondre au mieux. Nous avons été ravis de vous accueillir et nous espérons vous revoir.
No Public Name
Family
50-59 years
Reviewed: 6 years ago (21/01/2020)
Date of experience: 01/2020

My stay was brief but very nice.

Thank you for these few words which went straight to my heart! I'm delighted you have enjoyed this moment with us and we hope to have the pleasure and the privilege to welcome you again soon!
By Anne Wyke
Family
60-69 years
Reviewed: 6 years ago (20/01/2020)
Date of experience: 01/2020

Great stay in beautiful surroundings. The hotel is a lovely oasis of calm in amongst the bustling streets of the Kasbah. We particularly loved the roof terrace. The breakfast was good but lacked a bit of variety in the hot food. I would definitely recommend this hotel.

I thank you Ann for your laudatory comment which touched us very much and thank you for taking the time to share it on this page. I'm delighted you loved our secluded gardens, perfect shelter from the tumultuous Médina, as much as you have enjoyed the breathtaking view of the fresco marrying the beauty of the Atlas mountains and the colours of the old city. However, I heard your friendly remark and I thank you for it, this is how we improve our service to you. Your recommendation is a great honour, your return to this house would be our very best reward. We hope to see you soon!
No Public Name
Couple
60-69 years
Reviewed: 6 years ago (19/01/2020)
Date of experience: 01/2020

Relaxing, beautiful surroundings, efficient friendly staff. A great holiday break with the vibrancy of the city and the restful return to the hotel.

Giving happiness is our job, knowing that you are satisfied is our ultimate reward! Thank you so much for taking the time to share your sentiment on this page. This house is perfect for a change of scenery and offers, near to the old city, an unspoilt exotic and authentic setting. We can't wait to welcome you again, it will be an honour and a privilege.
By Davison
Couple
70-79 years
Reviewed: 6 years ago (17/01/2020)
Date of experience: 01/2020

My wife and I enjoyed our stay and hope to visit again

Thank you dear friends for this laudatory appreciation which goes straight to my heart! Thank you for taking the time to share your enjoyable experience on this page. We hope to welcome you again soon, to share more romantic moments in our beautiful oasis near to the old city. This is your home!
No Public Name
Couple
50-59 years
Reviewed: 6 years ago (17/01/2020)
Date of experience: 01/2020

Expérience très satisfaisante dans l'ensemble. Une remarque cependant concernant la cheminée de la salle de restaurant dont la chaleur pourrait être encore plus appréciable si elle fumait moins. Peut-être a-t-elle besoin d'être ramonée ???

Merci beaucoup de cette appréciation très élogieuse qui nous touche beaucoup ! Merci d'avoir pris le temps de partager votre sentiment ici. Merci enfin de votre aimable et constructive remarque, soyez assurée qu'elle a reçu toute notre attention, c'est ainsi que nous nous améliorons. Nos équipes ont pris grand plaisir à veiller sur votre confort et votre bien-être et espérent avoir le plaisir de vous revoir très bientôt !
By Ignazio
Friends
20-29 years
Reviewed: 6 years ago (16/01/2020)
Date of experience: 01/2020

Bellissimo albergo, personale cordiale, bella posizione. Farei qualcosa in più sulla colazione e peccato che non ci sia un la SPA completa e sempre aperta.

Thank you for taking the time to share here your moment with us and thank you for your compliments on this beautiful house and the teams who took great pleasure looking after your comfort and your well-being. However, your friendly remarks have been heard. The satisfaction of our customers is a constant and very high consideration, be assured that they had my full attention. We hope to get the pleasure of seeing you again soon to enjoy another moment of happiness.
No Public Name
Family
40-49 years
Reviewed: 6 years ago (15/01/2020)
Date of experience: 01/2020

Really good except for the size of room as mentioned above.

I would like to thank you for the laudatory words and for taking the time to share your experience on this page. I'm delighted you have enjoyed this beautiful house nested in an exotic garden, minutes away to the hustle and bustle of the Médina. This hotel is a former princely residence, listed as a historical monument. Consequently, in order to respect its architecture, the rooms have surfaces ranging from 25 to 50 m2. The accommodation allocated to you benefited in compensation of a pergola with a view on the garden as well as a private terrace with two lounge chairs and a shower. It has been a pleasure and a privilege to look after you, your return to Les Jardins de la Médina would be our best reward. This is your home, see you soon!
No Public Name
Couple
60-69 years
Reviewed: 6 years ago (15/01/2020)
Date of experience: 01/2020

The beautiful garden, the peace, the separate areas for both gym, sitting and eating outside. We also loved the fires both inside and outside. New Yesrs Eve was spectacular.

Firstly, I would like to thank you for choosing our riad to spend the New Year's Eve. For us, it is a great privilege to be able to share with our clients and friends some of the most important moments in their lives... Giving happiness is our job and our happiness is to know that you are satisfied. Your appreciation is a great reward and we can't wait to welcome you again. This is your home, come back soon!
No Public Name
Family
70-79 years
Reviewed: 6 years ago (14/01/2020)
Date of experience: 01/2020

Peaceful place to relax after hustle and bustle of Marrakech.

Thank you for taking the time to write to us and thank you for the beautiful compliment. Although near to the old city, this house provides a complete change of scenery in a tranquil and authentic setting. It has been a pleasure and a privilege to look after your comfort and your relaxation, your return will be our ultimate reward. Please come back soon!
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