Public Reviews Score
92%

"Very satisfied"

Based on 3,376 reviews across 11 portals
:
By Delavay Marie
Family
30-39 years
Reviewed: 6 years ago (10/12/2019)
Date of experience: 12/2019

Excellents services et personnel très professionnel.
(A part le manque de siège auto pour notre bébé pour le transfert arrivée, pourtant bien mentionné).
Je serais ravie de recommander votre établissement à mes clients de l’agence de voyage.

Je vous remercie sincèrement de cette appréciation très élogieuse qui nous touche beaucoup ! Merci d'avoir partagé ici votre sentiment avec celles et ceux qui nous liront. Nos équipes ont eu grand plaisir à veiller sur votre confort et votre bien-être, vos compliments sont leur meilleure récompense. Votre remarque a cependant été bien entendue et a retenu toute mon attention. Je vous prie d'accepter toutes mes excuses pour le désagrément que cela a pu vous causer. Chère amie, votre recommandation nous ravit et nous honore et je vous en remercie. Il nous tarde de vous accueillir à nouveau pour un séjour irréprochable. Vous êtes ici chez vous !
By Claudia Garner
Family
20-29 years
Reviewed: 6 years ago (10/12/2019)
Date of experience: 12/2019

The staff was incredibly kind and they took fabulous care of us. The front desk was so kind as we had made an error on our check out date and they seamlessly accommodated us for an additional night.
The food was very good, although I preferred the lunch menu to dinner.
beautiful amenities, the solarium was my favourite. It is absolutely stunning.
I always felt safe and peaceful in the hotel.
Only feedback I would give is that you need someone that is English to re write your menus. They don't not make sense to and English reader.

Thank you so much for taking the time to express here your moment in our Riad. First of all, I'm delighted you have found this residence to your taste and that you have enjoyed one of the largest, most private and exotic gardens, in the immediate vicinity of the Royal Palace and a stone's throw from the Medina. Your compliments to all the teams who have helped you during your stay, went straight to my heart and that's with great pleasure that I will share them with each and everyone of them. Regarding our menus in English, they have been reviewed professionally and the new version will be offered to our guests anytime now. Your satisfaction is very pleasant to read, your return to Les Jardins de la Médina will honour us. Claudia, this is your home, come back soon!
By Aggie
Group
30-39 years
Reviewed: 6 years ago (09/12/2019)
Date of experience: 12/2019

Amazing, great hotel in a quiet location. Oasis in busy Marrakesh.

Thank you kindly for taking the time to share your sentiment on this page and thank you for the great compliments. It has been a pleasure to look after your comfort and your well-being. This beautiful dwelling conceived for pleasure and relaxation, offers a total escape minutes away from the tumultuous Médina. Your satisfaction is the best reward for everything we do daily to be worthy of this house and of its guests. We hope to have the pleasure to welcome you again!
No Public Name
Couple
60-69 years
Reviewed: 6 years ago (08/12/2019)
Date of experience: 12/2019

A delightful hotel which caters for all our needs in an elegant historic building but situated right in the heart of the Kasbah.
The food in the restaurant was high quality and we will always remember the lamb shank served from an earthenware pot, delicious

Although near to the old city, this house provides a complete change of scenery in an authentic setting. Thank you for being sensitive to its magic! We feel honoured to look after our guests and their satisfaction filled our heart with joy! It will be my pleasure to convey your compliments to our Cheffe and her team. Her innovative cuisine, blending traditional and mediterranean flavours, has won us a place among the best tables in Marrakech. We will be delighted to share with you, another moment of happiness… See you soon!
By Barbara Feldman
Couple
60-69 years
Reviewed: 6 years ago (08/12/2019)
Date of experience: 12/2019

Wonderful - this hotel had everything we needed

Wonderful! Your words have touched my heart.. Thank you for giving us the privilege to look after you. Your satisfaction honours us. You are here at home, please come back soon!
No Public Name
Friends
60-69 years
Reviewed: 6 years ago (07/12/2019)
Date of experience: 12/2019

Felt very comfortable and nurtured during my stay. The surroundings were stunning and the staff were very warm and friendly and paid great attention to detail.

Dear friend, I want to thank you for taking the time to share with us your moment at our place. Thank you for the lovely words about our staff and the exotic gardens that surround the unique and authentic house we are so proud of. I'm delighted we have fulfilled all your expectations and have made of this stay, a memorable souvenir. It has been a pleasure to look after you, your return to Les Jardins de la Médina would honour us. This is your home, see you soon!
No Public Name
Couple
60-69 years
Reviewed: 6 years ago (05/12/2019)
Date of experience: 12/2019

Delightful, delicious, delovely

These three words couldn't be more pleasant to read, thank you! Your appreciation rewards the work we do daily to be worthy of this place and of its guests. Our job is to give happiness, your satisfaction is bringing joy to all of us. We can't wait to welcome you back. See you soon!
By Maurice Feldman
Couple
70-79 years
Reviewed: 6 years ago (05/12/2019)
Date of experience: 12/2019

Loved it. Will probably come again.

Thank you, these compliments go straight to my heart! I'm delighted you have appreciated the exotic setting of our wellness centre overlooking the Médina, as much as the relaxing and tonifying care. Our professional staff has had great pleasure looking after you. Your satisfaction and your will to come back are their best reward. We can't wait to see you again!
No Public Name
Couple
60-69 years
Reviewed: 6 years ago (04/12/2019)
Date of experience: 12/2019

Really good experience, good staff and beautiful room.

Really nice comment, thank you! I'm very happy to read your compliments and I can only add a very sincere and humble thank you! I'm delighted you liked your room and its surroundings. We have enjoyed looking after you and helping to make this stay comfortable and relaxing. Your return will be our best reward! We can't wait to welcoming you again. See you soon!
No Public Name
Friends
60-69 years
Reviewed: 6 years ago (03/12/2019)
Date of experience: 12/2019

A very relaxing experience in wonderful surroundings.

Few words which convey a great appreciation for this house and its garden, thank you! I'm delighted you have enjoyed your stay with us in this beautiful, authentic and peaceful place. Your satisfaction is very pleasant to read and we can't wait to welcoming you again, to share another moment of happiness. This is your home!
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