Public Reviews Score
93%

"Very satisfied"

Based on 3,636 reviews across 10 portals
:
No Public Name
Family
70-79 years
Reviewed: 7 years ago (25/12/2019)
Date of experience: 12/2019

Das Hotel ist eine sehr schöne Oase der Ruhe, wenn man zurückkehrt von einem Besuch in der Stadt, in der es doch sehr hektisch und laut zugeht. Die Lage des Hotels ist ideal, man ist am Rande der Medina und viele Sehenswürdigkeiten sind zu Fuß zu erreichen.

What a lovely comment, thank you! Although near to the old city, this house provides a complete change of scenery in a quiet, authentic setting, thank you for being sensitive to it. Our job is to bring happiness in the perfect winter escape, your appreciation rewards us immensely. However, I heard your remark and I thank you for it. This is how we improve. I regret I wasn't aware of this problem while you were with us, I'm sure we could have eliminate this unpleasant occurrence. Meanwhile, I apologize for any inconvenience that might have caused. It will be an honour and a pleasure to welcome you again. Come back soon!
No Public Name
Family
50-59 years
Reviewed: 7 years ago (23/12/2019)
Date of experience: 12/2019

Very good except the downstairs rooms had lots of footsteps and building sounds from above. Would take upstairs room next time.

Thank you for taking the time to express your sentiment on this page. I'm very pleased you have enjoyed your stay with us. Nevertheless, I heard your friendly remark and I thank you for it, this is how we improve. During your next visit, do not hesitate to express your feelings and wishes. We will do our best to respond to them. Your desire to come back honours us. We are looking forward to your return!
By Stéphane
Family
50-59 years
Reviewed: 7 years ago (23/12/2019)
Date of experience: 12/2019

Sejour très agréable

Je vous remercie Stéphane de partager ici votre plaisir d'avoir passé un moment de détente dans un cadre authentique et tranquille, au coeur de notre oasis. Nos équipes ont pris grand plaisir à veiller sur votre confort et votre bien-être, votre recommandation est leur ultime récompense. Il nous tarde de vous accueillir à nouveau. Revenez-vite, vous êtes ici chez vous !
No Public Name
Family
50-59 years
Reviewed: 7 years ago (22/12/2019)
Date of experience: 12/2019

A great break in tranquil surroundings.

I'm delighted you have enjoyed the peaceful setting of this beautiful house which seems conceived for pleasure and relaxation. Your appreciation and your satisfaction are our greatest rewards, thank you! Your return to Les Jardins de la Médina will honour us. You are here at home, come back soon!
By SM
Couple
50-59 years
Reviewed: 7 years ago (21/12/2019)
Date of experience: 12/2019

Tout était parfait
Merci

Ces quelques mots me ravissent et je vous en remercie chaleureusement. Votre appréciation récompense nos efforts quotidiens pour être dignes de cette demeure et de ses hôtes. Notre travail est d'apporter du bonheur, votre satisfaction est pour nous une source de joie. Il nous tarde de vous accueillir à nouveau. Merci et à bientôt !
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (20/12/2019)
Date of experience: 12/2019

Very good , only thing we booked a day trip to Ourika Valley. Driver was v good & friendly but would have been good if English speaking or warn guests if not. Also a bit of details about itinerary as we didn’t understand that there was a visit to a garden, so didn’t realise what was involved and declined, then found we actually killed time at one point.

Dear friends, thank you for taking the time to share your sentiment here. I'm pleased to read that you have enjoyed your stay with us. However, your remark on the day trip has been heard and I thank you for it. This being said, I must point out that our drivers are quite fluent in french but possess a little understanding of English. If a guest insists on a fluent English speaker, our receptionist passes his request on to our service provider. Meanwhile, please accept my sincere apologies for the inconvenience, not dependent on our willingness and be assured that we are taking steps to prevent this to occur. It will be a pleasure and a privilege to welcome you again. See you soon!
By Gerhard Becker
Couple
60-69 years
Reviewed: 7 years ago (20/12/2019)
Date of experience: 12/2019

Das Jardins de la Medina war für uns eine Oase der Ruhe und Freundlichkeit mit einer sehr gute Küche und dem allerbesten Service. Wir werden ganz sicher nochmal wiederkommen

Dear friends, your laudatory comment has touched my heart, thank you! I'm delighted you have enjoyed this beautiful house sheltered from the tumultuous Médina by an exotic garden we are very proud of. It has been a privilege and a pleasure to look after you, your desire to return honours us immensely, thank you! I will do my very best to supply a german newspaper on your next visit! This is your home, see you soon!
By Tracey
Family
50-59 years
Reviewed: 7 years ago (20/12/2019)
Date of experience: 12/2019

The welcome with the traditional
Mint tea and dates is lovely apon arrival and the addition of the morrocan pastries in the room is a nice touch, it was also a nice touch to offer the scented pillow spray but there was no follow through and none of us in our party of 5 rooms had someone turn down our beds and no spray on our pillows! Not once during our stay.

Dear Tracey, thank you so much for taking the time to share your sentiment on this page. Our pleasure is to give happiness and to make your moment with us, a beautiful experience. I regret however sincerely that you didn't mention during your stay that we failed to follow up with the pillow sprays, all of you have chosen on arrival and that your beds were not turned down at night. Your satisfaction is our prime concern, I'm sure we would have corrected that unfortunate oversight. Be assured that your remark have been heard and taken into consideration and that I will personally insure that your next visit will be beyond reproach, for yourself and anyone of your party. We are looking forward to your return, it will be our best reward. You are here at home, see you soon!
Dear Tracey, some new informations given by the staff in charge of your rooms have just been brought to my attention. As they put some light on your remark, I would like to pass them on to you and your friends: The signs "DO NOT DISTURB" were hanging on the doors, preventing the staff to enter the rooms…
No Public Name
Friends
50-59 years
Reviewed: 7 years ago (19/12/2019)
Date of experience: 12/2019

a good hotel overall but my expecations were higher in general

Thank you for taking the time to express your feelings here and for your generally good appreciation of our riad. I am very sorry that we were not able to meet your expectations and I sincerely regret it. This house has an authentic and true soul, which is what makes its charm, which has earned it for so many years a demanding and loyal clientele, which distinguishes it from its many competitors and friends in the region. We hope to have the pleasure and privilege of welcoming you again.

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No Public Name
Couple
60-69 years
Reviewed: 7 years ago (18/12/2019)
Date of experience: 12/2019

Lovely hotel in a good location.

Thank you for the lovely compliment! I'm really pleased you have enjoyed your stay in our retreat in the heart of the old city. This beautiful house seems to be conceived for pleasure and happiness, I'm glad you have been sensitive to these qualities, as perfect for a romantic time as they are for a family one. Your appreciation is a great reward. Thank you and see you soon!
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