Public Reviews Score
92%

"Very satisfied"

Based on 3,805 reviews across 10 portals
:
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (23/11/2019)
Date of experience: 11/2019

Gute Lage, freundlicher Empfang, aber keine Ahnung von glutenfreiem Essen trotz Reservation, Service im Restaurant unaufmerksam

Firstly, I would like to thank you for taking the time to express here your sentiment. Thank you also for the compliments about this house and the teams who proudly look after it and after its guests. Nevertheless, we didn't live up to your expectations and I sincerely regret it. Despite your instructions, we failed to present you with a gluten free meal and I apologize for it. Your request was clear but was either misunderstood or discarded by error. Once again, I regret any inconvenience this may have caused and I assure you we are taking steps to prevent this to happen again. We hope to see you again soon!
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (23/11/2019)
Date of experience: 11/2019

Overall good. Would have appreciated a mini tour of the hotel on arrival, as we did not discover the roof terraces until the second day.

I thank you very much for taking the time to share your sentiment here. I'm very happy you have enjoyed your stay in this beautiful house we are so proud of. Every day we do our best to be worthy of it and of its guests. I have heard your friendly and constructive remark and I thank you for it. This is how we improve. Please accept my apologies for failing to show you around this house when you arrived. I am nevertheless pleased that you have discovered the view from our terrace, which opens onto a fresco combining the beauty of the Atlas and the colours of the Medina. We hope to welcome you again, that will be our very best reward. See you soon!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (23/11/2019)
Date of experience: 11/2019

Hhjzttgii kjzuzrffg uztzijhrrf

Je n'ai pas le privilège de connaître ce language, mais si mes yeux se posent sur votre parfaite évaluation, j'en déduis que nous avons probablement comblé toutes vos attentes ou tout au moins la plus grande partie d'entre elles. Il y a tant de choses à voir et à faire, une seconde visite s'impose ! Nous attendons votre retour avec impatience ! Merci et à bientôt !
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (22/11/2019)
Date of experience: 11/2019

Ottimo, eccellente, cortesia, disponibilità del personale

Giving happiness is our job and our happiness is to know that you are satisfied. Thank you so much for the laudatory words, they are the best compliments for everyone who helped making of your stay, a memorable experience. It will be an honour and a privilege to welcoming you again. This is your home, come back soon!
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (22/11/2019)
Date of experience: 11/2019

Im Winter bedingt geeignet

Thank you very much for taking the time to express your sentiment here. Our beautiful city offers lots of warmth during the biggest part of the year, our gardens are at their best from spring to autumn. If you want to experience total escape with a change of scenery guaranteed, we invite you to come for a next visit, in spring or summer. It has been a pleasure to look after you, your return to this house will be our best reward. See you again!
No Public Name
Family
30-39 years
Reviewed: 7 years ago (21/11/2019)
Date of experience: 11/2019

To management,

Hi, my name is Andrea Jurno, I was staying in room 106 and I left the Hotel yesterday, but I ended up leaving the extra battery of my cell phone charging at reception. Did you find it?

Dear friend, after extensive research, I regret to inform you that it has not been possible to locate the battery of your cell phone, at the reception desk or in the room you have occupied. I will continue to check with my staff and will inform you immediately if my research is successful. In the meantime, believe me, we will do our best and sincerely regret this occurrence. Please accept my sincere thanks for taking the time to evaluate us and for your great evaluation. I'm delighted you have enjoyed your moment with us in this beautiful and unique house we are so proud of. Your satisfaction is our best reward, your return to Les Jardins de la Médina will honour us. We hope to welcome you again soon and we will keep in touch!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (20/11/2019)
Date of experience: 11/2019

Great experience. Quiet refuge in the middle of Maakkesh's hustle and bustle

Thank you for taking the time to write this superb comment and for sharing your sentiment with us. I'm very happy you have enjoyed the authenticity of our riad nested in an oasis of greenery, minutes away from the bustling Médina. This house has been conceived for pleasure and happiness, thank you for being sensitive to these qualities, as perfectt for a romantic time as they are for a family one. Your satisfaction is our greatest reward, your return will honour us. We can't wait to welcome you again. See you soon!
By Susan
Couple
50-59 years
Reviewed: 7 years ago (18/11/2019)
Date of experience: 11/2019

Very nice. Sun lounge area on top floor was good.

I thank you for your very kind words and for sharing your moment here. I'm delighted that your stay with us was a good experience. Our teams have had great pleasure to look after your comfort and your well-being. Our best reward would be that you decide to come back. See you soon!
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (18/11/2019)
Date of experience: 11/2019

Lovely place. Will book there again if I go back to Marrakech

Thank you very much for your great comment. We hope to get the pleasure of welcoming you again in our region, to enjoy another moment of happiness in this house. It was a privilege to look after you, your will to come back honours us. You are here at home, see you soon!
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (17/11/2019)
Date of experience: 11/2019

Séjour agréable , reposant , havre de paix dans la médina . Ambiance du bar et du restaurant chaleureuse .
Un bémol sur le niveau de prestation des chambres

Je vous remercie d'avoir pris le temps d'exprimer ici votre sentiment et le plaisir d'avoir passé un moment de détente dans un cadre authentique et tranquille au coeur de notre oasis. Je vous remercie également de votre remarque, à laquelle, soyez-en sûr, j'apporte le plus grand intérêt : c'est comme cela que nous nous améliorons. Votre retour dans cette maison nous honorera et sera notre plus belle récompense. Merci et à bientôt.
Back to Top CERTIFICATE what's this?