Public Reviews Score
92%

"Very satisfied"

Based on 3,601 reviews across 10 portals
:
By Hortencia Jarquín de la peña
Couple
60-69 years
Reviewed: 7 years ago (11/11/2019)
Date of experience: 11/2019

Hotel bello, su lugar de localización aunque céntrica no me gusto el rumbo

I thank you for taking the time to write to us and for sharing your sentiment here. I'm very pleased you have liked this beautiful dwelling and its exotic setting. Although near to the old city, this house with a unique charactere, provides a complete change of scenery. Our job is to give happiness, your satisfaction is bringing joy to all of us. We will feel privileged to welcoming you again. See you soon!
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (10/11/2019)
Date of experience: 11/2019

We enjoyed our stay very much. The hotel is quiet and set in such a beautiful expanse of greenery, enjoyed looking out our window and listening to the birds. The lounge setting is very relaxing. I would prefer that you prohibit smoking in ALL the public spaces

Dear friends, your laudatory comment goes straight to my heart, thank you! This beautiful house seems to be conceived for pleasure and happiness, I'm glad you have been sensitive to these qualities, as perfect for a romantic time as they are for a family one. Your enthusiasm is a great reward, sadly tempered by the smoking of some guests. I regret deeply the inconvenience you may suffer and I apologize for it. This home is yours, we will be honoured by your return!
By Jennifer Jebb
Couple
60-69 years
Reviewed: 7 years ago (10/11/2019)
Date of experience: 11/2019

Another wonderful stay and evrything as before!

It is my pleasure to thank you for your laudatory comment and your loyalty to Les Jardins de la Médina. Our house's reputation for relaxation and happiness is our pride and we try every day to be worthy of it and of its guests. Your enjoyment delights and honours us immensely. We hope to welcoming you again soon for another memorable experience.
By Trevor Gilbert
Group
70-79 years
Reviewed: 7 years ago (10/11/2019)
Date of experience: 11/2019

Good except for one meal at your restaurant,when we had a bad meal which we complained about at the time and was told at the time it was because of the way we asked for it to be cooked,which was wrong,half the meat was tasty but the other half tasted bad which we left.aslo on the day we ate no other food ,the two of us that had the duck we’re both unwell that night,so to say it was our fault was an insult to us. When we spoke to a member of your staff about it at the time he did not care and blamed us. It was a shame this happened because we had a good stay.

Thank you for taking the time to write to us and for sharing your experience on this page. I'm very pleased you have enjoyed your stay in this beautiful retreat and its garden, which provide the perfect winter escape. I'm sorry however that one unsatisfactory moment seems to have spoiled what could have been otherwise a nice day! Les Jardins de la Médina's restaurant is usually considered one of the best restaurants in the city. Our Chef Sanaa offers a particularly inventive menu, with many inspirations from here and elsewhere. May I add also that all the dishes are prepared daily with fresh produce of the region and we guarantee their freshness. But cooking is not an exact science and I can admit that we cannot please everyone. Considering your deep discontent, despite the fact that the meals served were entirely eaten by the four of you, you have asked on the day of your departure, to get a discount on the total restaurant's invoice. I allowed as a friendly gesture, a 10% off the 4 meals which has had your agreement. We hope to get the pleasure of welcoming you again for a stay beyond reproach. See you soon!
No Public Name
Family
40-49 years
Reviewed: 7 years ago (09/11/2019)
Date of experience: 11/2019

Gute Lage, sehr ruhig, sehr gepflegt

These few words went straight to my heart, thank you! I'm delighted you have been sensitive to the exotism of this riad, its house and its garden, home to a multitude of birds... I wish to thank you also for your friendly remark that has been heard and had my entire consideration. It has been a pleasure to look after you, we are hoping to share very soon, another happy moment.
By Dennis Anguige
Alone
60-69 years
Reviewed: 7 years ago (09/11/2019)
Date of experience: 11/2019

An excellent hotel with good food, rooms and facilities plus friendly and likeable staff. An oasis in the Kasbah. Will definitely return. I'm currently eating one of you excellent pastries.

Dear friend, your laudatory comment is for our house, our staff and the daily work they do, the best compliment. A special thanks for being sensitive to the magic of this place, to its authenticity and its uniqueness. Your appreciation and your will to come back are our very best reward, thank you! We can't wait to welcome you again, to share another moment of happiness (and few more pastries…). You are here at home!
No Public Name
Family
70-79 years
Reviewed: 7 years ago (08/11/2019)
Date of experience: 11/2019

Wonderful. Loved all of the people working there. All were so friendly and helpful. That is the main reason I would stay there again

To this beautiful comment, I can only add a special thanks for your lovely words towards all the teams who looked after your comfort and your well-being. Your enthusiasm and your satisfaction are, for all of them, the ultimate reward. Finally, thank you for your will of coming back. It will be an honour and a privilege to welcome you again soon. This is your home !
No Public Name
Group
50-59 years
Reviewed: 7 years ago (08/11/2019)
Date of experience: 11/2019

Trèsbien,... parfois le personnel etait lent,... par exemple au bar et au petit déjeuner

Tout d'abord je tiens à vous remercier d'avoir exprimer ici votre sentiment pour celles et ceux qui nous liront. Je suis heureux que vous ayez apprécié le cadre unique, authentique et intime de cette superbe demeure, tout autant que notre cuisine traditionnelle aux accents méditerranéens. Je suis désolé cependant que le service n'ait pas toujours été à la hauteur de vos attentes. Il peut arriver, en raison d'aléas peu prévisibles (personnel malade ou absent, remplacé par des extras) que quelques ralentissements se produisent. Je veux vous assurer que ce contexte reste très rare et que la qualité du service est une préoccupation de tous les instants. Nous serons ravis et honorés de vous accueillir à nouveau. Vous êtes ici chez vous !
No Public Name
Family
30-39 years
Reviewed: 7 years ago (06/11/2019)
Date of experience: 11/2019

Ein sehr stilvolles Hotel mit einem wunderbaren Restaurant und einem sehr warmherzigen Personal

It is a joy and a privilege to read your laudatory comment, thank you! I'm very happy you have enjoyed this beautiful house surrounded by luxurious greenery and the food in our restaurant, combining soft and intense flavours for an exotic interpretation of morrocan and mediterranean cuisines. We had great pleasure looking after you and your grandson. Children and their family are very special to us. Thank you for your appreciation! We hope to get the honour to see you again. This is your home!
By Mika Nieminen
Couple
40-49 years
Reviewed: 7 years ago (06/11/2019)
Date of experience: 11/2019

Ein Traum in Medina.

Dear friend, these few words go straight to my heart and I thank you for them! I'm delighted you have enjoyed your stay with us, as much as we had great pleasure looking after you. Your satisfaction is our best reward, your return will honour us. We hope to get the privilege to welcome you again soon!
Back to Top CERTIFICATE what's this?