Public Reviews Score
92%

"Very satisfied"

Based on 3,438 reviews across 11 portals
:
No Public Name
Family
40-49 years
Reviewed: 6 years ago (09/11/2019)
Date of experience: 11/2019

Gute Lage, sehr ruhig, sehr gepflegt

These few words went straight to my heart, thank you! I'm delighted you have been sensitive to the exotism of this riad, its house and its garden, home to a multitude of birds... I wish to thank you also for your friendly remark that has been heard and had my entire consideration. It has been a pleasure to look after you, we are hoping to share very soon, another happy moment.
By Dennis Anguige
Alone
60-69 years
Reviewed: 6 years ago (09/11/2019)
Date of experience: 11/2019

An excellent hotel with good food, rooms and facilities plus friendly and likeable staff. An oasis in the Kasbah. Will definitely return. I'm currently eating one of you excellent pastries.

Dear friend, your laudatory comment is for our house, our staff and the daily work they do, the best compliment. A special thanks for being sensitive to the magic of this place, to its authenticity and its uniqueness. Your appreciation and your will to come back are our very best reward, thank you! We can't wait to welcome you again, to share another moment of happiness (and few more pastries…). You are here at home!
No Public Name
Family
70-79 years
Reviewed: 6 years ago (08/11/2019)
Date of experience: 11/2019

Wonderful. Loved all of the people working there. All were so friendly and helpful. That is the main reason I would stay there again

To this beautiful comment, I can only add a special thanks for your lovely words towards all the teams who looked after your comfort and your well-being. Your enthusiasm and your satisfaction are, for all of them, the ultimate reward. Finally, thank you for your will of coming back. It will be an honour and a privilege to welcome you again soon. This is your home !
No Public Name
Group
50-59 years
Reviewed: 6 years ago (08/11/2019)
Date of experience: 11/2019

Trèsbien,... parfois le personnel etait lent,... par exemple au bar et au petit déjeuner

Tout d'abord je tiens à vous remercier d'avoir exprimer ici votre sentiment pour celles et ceux qui nous liront. Je suis heureux que vous ayez apprécié le cadre unique, authentique et intime de cette superbe demeure, tout autant que notre cuisine traditionnelle aux accents méditerranéens. Je suis désolé cependant que le service n'ait pas toujours été à la hauteur de vos attentes. Il peut arriver, en raison d'aléas peu prévisibles (personnel malade ou absent, remplacé par des extras) que quelques ralentissements se produisent. Je veux vous assurer que ce contexte reste très rare et que la qualité du service est une préoccupation de tous les instants. Nous serons ravis et honorés de vous accueillir à nouveau. Vous êtes ici chez vous !
No Public Name
Family
30-39 years
Reviewed: 6 years ago (06/11/2019)
Date of experience: 11/2019

Ein sehr stilvolles Hotel mit einem wunderbaren Restaurant und einem sehr warmherzigen Personal

It is a joy and a privilege to read your laudatory comment, thank you! I'm very happy you have enjoyed this beautiful house surrounded by luxurious greenery and the food in our restaurant, combining soft and intense flavours for an exotic interpretation of morrocan and mediterranean cuisines. We had great pleasure looking after you and your grandson. Children and their family are very special to us. Thank you for your appreciation! We hope to get the honour to see you again. This is your home!
By Mika Nieminen
Couple
40-49 years
Reviewed: 6 years ago (06/11/2019)
Date of experience: 11/2019

Ein Traum in Medina.

Dear friend, these few words go straight to my heart and I thank you for them! I'm delighted you have enjoyed your stay with us, as much as we had great pleasure looking after you. Your satisfaction is our best reward, your return will honour us. We hope to get the privilege to welcome you again soon!
By Deville Laurent
Couple
50-59 years
Reviewed: 6 years ago (06/11/2019)
Date of experience: 11/2019

Un séjour agréable et une expérience de séjour à Marrakech.

Je vous remercie d'avoir pris le temps de partager ici votre agréable expérience dans notre belle région et dans cette demeure unique et authentique. Notre personnel a pris grand plaisir à veiller sur votre confort et votre bien-être, votre retour sera leur meilleure récompense. Merci et à bientôt !
By Beate Ospelt-Risch
Friends
50-59 years
Reviewed: 6 years ago (05/11/2019)
Date of experience: 11/2019

wunderschön würden wieder kommen

Your compliments honour us, your desire to come back is our best reward, thank you! It was a pleasure to look after you. This is your home, we hope to welcome you again soon!
By Ursula Winter
Family
50-59 years
Reviewed: 6 years ago (01/11/2019)
Date of experience: 10/2019

Wunderbar gepflegte Anlage.

Dear Ursula, thank you for the beautiful compliment! I'm really pleased that you wanted to share your sentiment here. This unique house seems to be conceived for pleasure et happiness. I'm glad you have been sensitive to these qualities, as perfect for a romantic time as they are for a family one. Your enthusiasm is our greatest reward. Thank you and see you soon!
By Alex
Family
40-49 years
Reviewed: 6 years ago (31/10/2019)
Date of experience: 10/2019

À part le jardin, qui donne beaucoup de charme à l'endroit, j'ai été très déçue par le reste (chambres, service, nourriture, propreté..). On pourrait en faire un endroit splendide et beaucoup plus luxueux, surtout compte tenu du prix des chambres. Le rapport qualité prix, en comparaison d'autres riads, n'est vraiment pas bon. Et il serait bien que le personnel accorde plus d'attention et de service à la clientèle. Pour en avoir discuté avec d'autres clients du riad, nous sommes loin d'être les seuls à penser cela.

Je vous remercie d'avoir pris le temps d'exprimer à nouveau votre sentiment sur Tripadvisor. Je vous prie de prendre connaissance de notre message du 2 Novembre, qui adresse vos critiques pour le moins surprenantes et excessives. Je réitère ici mon regret sincère d'une communication qui n'a hélas pas eu lieu !
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