Public Reviews Score
92%

"Very satisfied"

Based on 3,631 reviews across 10 portals
:
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (27/10/2019)
Date of experience: 10/2019

Fantastico soggiorno, un oasi di pace nel cuore della Medina, dove rifugiarsi dalla calura diurna.

To this fantastic comment, I can only add a special thanks for your lovely words towards this beautiful place and for your enthusiasm. It has been a pleasure for all of us to look after your comfort and your well-being. We hope to have the privilege to welcoming you again. Thank you and see you soon!
By David and Michele Wells
Couple
60-69 years
Reviewed: 7 years ago (26/10/2019)
Date of experience: 10/2019

Poor and you did not take into account my wife was ill and we had to lkeave early. The pool was cold and shaded and the room was noisy.

Good Morning David and Michele, firstly I would like to thank you for taking the time to express here your sentiment and I want to apologize for taking a long time to answer your comment. I'm evidently saddened by your words and the feeling you had leaving this house, of not being considered the way you should have been and I sincerely apologize for it. The satisfaction of our customers is a constant and very high consideration, however I believe that we didn't lack of respect in your situation. Nevertheless, I can certainly appreciate the displeasure this may have caused and I regret that I didn't have the opportunity to discuss personally this problem with you. You will Always be welcome in this house!
By Greg walls
Couple
60-69 years
Reviewed: 7 years ago (24/10/2019)
Date of experience: 10/2019

Laundry surcharge of 50% fir same day not appreciated. All accomodation offer same day as normal.

Good Morning Mr Wells and thank you for taking the time to write to us and to express here your sentiment. I thank you kindly for your great evaluation of this house and for your compliments to the teams who looked after you. I regret however that we didn't explain the laundry surcharge to you and I apologize for the inconvenience. Your remark has been heard and be assured that I'm taking steps to prevent this miscommunication to happen again. I invite you however to give us a second chance. I will personally make sure that your next visit to Les Jardins de la Médina will be beyond reproach. Thank you very much and see you again!
No Public Name
Business
50-59 years
Reviewed: 7 years ago (17/10/2019)
Date of experience: 10/2019

Très bien ! A recommander !

Ces quelques mots me vont droit au coeur, merci Philippe ! Je suis ravi que votre séjour aux Jardins de la Médina ait répondu à toutes vos attentes. Ce fut un plaisir de partager ce moment avec vous et votre recommandation nous honore grandement. Nous espérons avoir le privilège de vous accueillir à nouveau. Merci et à très bientôt !
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (17/10/2019)
Date of experience: 10/2019

Parfait ! Magnifique hôtel plein de charme. Restaurant excellent et chambres très agréables.

Je vous remercie chaleureusement d'avoir pris le temps de partager votre sentiment avec celles et ceux qui nous liront. Je suis heureux que nous ayons répondu à toutes vos attentes, votre satisfaction est notre plus belle récompense. Nous serons honorés de vous accueillir à nouveau et de partager avec vous un autre moment de plaisir et de relaxation. Revenez-vite !
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (16/10/2019)
Date of experience: 10/2019

Lovely stay . Delicious food with very professional service. One suggestion: some kind of fan would help remove the smoke from the lounge area when guests are smoking. Or just prohibit smoking where food is being served.

Thank you so much for the great compliments. All the teams are delighted to know that you have enjoyed this moment with us and hope to welcoming you again. Nevertheless, your friendly and constructive remark has been heard and had my full attention. I will certainly look at it with an open mind. This is your home, see you soon!
By michael cohan
Friends
50-59 years
Reviewed: 7 years ago (16/10/2019)
Date of experience: 09/2019

overall great Riad beautiful room, great pool and breakfast.. a Winner!!

I want to thank you for this laudatory comment. I'm delighted you have enjoyed the exotic setting of this beautiful house, its garden and its pool. We hope to welcome you again at Les Jardins de la Médina, to immerse yourself once again in this beautiful setting around a delicious breakfast. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (14/10/2019)
Date of experience: 10/2019

Ein schöner Start für unsere Rundreise.

I thank you for taking the time to express your sentiment here. I'm very pleased you have enjoyed to spend with us, the beginning of your journey in our beautiful region. We have had great pleasure looking after you and be assured that I heard your friendly remark. We can't wait to welcome you again soon!
No Public Name
Friends
40-49 years
Reviewed: 7 years ago (14/10/2019)
Date of experience: 10/2019

We felt well looked after and totally spoilt away from the bustling noise of the Medina. A wonderful place to stay!!

And this is a wonderful comment to read, thank you! So much enthusiasm and praise for the house we are so proud of and for the staff who had great pleasure looking after you. Your enjoyment and your recommendation delight and honour us immensely, your return will give a meaning to our efforts to make your stay a happy and memorable one. We hope to welcome you again soon!
By Weber
Family
30-39 years
Reviewed: 7 years ago (14/10/2019)
Date of experience: 10/2019

Sehr bemüht um die Gäste. Spa Bereich Verbesserungswürdig. Frühstück ok. Restaurant am Abend excellent !!!! Freundlich, zuvorkommend, sehr schöne Anlage, angenehme Lage.

Thank you for the great compliments! I'm really pleased you wanted to share your lovely experience in our retreat located in the heart of the old city. I'm delighted you have enjoyed the authenticity of our Riad and all it has to offer. However, I heard your friendly remarks and I thank you for them. I will certainly look at them with full consideration. Our teams have been delighted to look after you, your visit has honoured us, your return to this house will be our utmost reward. This is your home, come back soon!
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