Public Reviews Score
92%

"Very satisfied"

Based on 3,310 reviews across 11 portals
:
No Public Name
Friends
30-39 years
Reviewed: 1 year ago (02/03/2024)
Date of experience: 02/2024

Sehr gut.
Manchmal hat es etwas länger gedauert, bis wir im Restaurant bedient wurden, aber das war nicht schlimm.
Herrlicher Garten, super gepflegt.

We appreciate your positive feedback about your experience in our house. We are glad to hear that you found our garden delightful and well-maintained. We apologize for any delays you experienced in our restaurant. Your remark is valuable and we will work on improving our service to ensure a seamless dining experience. Thank you for sharing your thoughts, and we hope to welcome you back in the future.
By Jorn Buch
Couple
70-79 years
Reviewed: 1 year ago (02/03/2024)
Date of experience: 02/2024

tres bonne experience

Nous sommes ravis que votre expérience ait été très bonne ! Merci de partager votre avis positif. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Marrakech.
No Public Name
Family
40-49 years
Reviewed: 1 year ago (26/02/2024)
Date of experience: 02/2024

Eine sehr gepflegte Anlage.

Thank you for appreciating that our property is very well-maintained. We take pride in creating a clean and welcoming environment for our guests. Your comment is rewarding, your return to our hotel is awaited by everyone. See you again!
By Mike Frost
Couple
70-79 years
Reviewed: 1 year ago (25/02/2024)
Date of experience: 02/2024

Excellent, would firmly recommend this Hotel and hope to return. Everyone was so friendly and helpful

Thank you for the excellent recommendation! We are delighted to hear that you had a satisfying experience and found everyone to be friendly and helpful. We look forward to the possibility of welcoming you back to Les Jardins de la Medina, for more moments of pleasure and relaxation. See you soon!
No Public Name
Family
20-29 years
Reviewed: 1 year ago (25/02/2024)
Date of experience: 02/2024

Die Hotelanlage ist sehr sauber, gepflegt und sieht sehr toll aus. Durch die Ruhe des Gartens hat man nicht das Gefühl, sich inmitten der Medina zu befinden. Das Essen hat sehr gut geschmeckt und war abwechslungsreich, und auch das Frühstücksbuffet kann verschiedenste Geschmäcker zufriedenstellen. Am positivsten war das sehr freundliche, sympatische und zuvorkommende Personal (Reinigungspersonal, Rezeption und Servicepersonal).

Thank you for taking the time to share your memorable experience at Les Jardins de la Medina. We are very pleased to hear that you found our hotel grounds to be very clean, well-maintained and visually appealing. The peaceful garden creates an oasis in the heart of the old city. It's wonderful that you enjoyed the diverse and tasty cuisine, as well as the friendly and accommodating staff. Come back soon!
By Sue Pettengell
Couple
60-69 years
Reviewed: 1 year ago (25/02/2024)
Date of experience: 02/2024

Excellent . Everybody was very friendly and made our stay great.

We are delighted to hear that everybody from our teams was very friendly and contributed to making your stay great. Your positive comment is much appreciated, and we thank you for it. Your return to our house will be our very best reward.
No Public Name
Family
50-59 years
Reviewed: 1 year ago (23/02/2024)
Date of experience: 02/2024

Very good indeed. Love the hotel, the location and the gardens. Breakfast was always good as well although the one occasion we ate at the restaurant in the evening we were a little disappointed with the food and also the service which was very haphazard.

Thank you for your very nice comment! We're delighted to hear that you love the hotel, its location and our exotic gardens. We appreciate your compliments on the breakfast. However, we apologize for the disappointment during your evening at the restaurant. Your feedback is valuable and we will address both the food and the service concerns to ensure a more enjoyable experience in the future. Thank you for choosing to stay with us!
By Hemsas Anne-Lise
Family
30-39 years
Reviewed: 1 year ago (23/02/2024)
Date of experience: 02/2024

Tout était parfait. Nous avons hâte de revenir.

Nous sommes ravis que vous ayez apprécié notre superbe hôtel et notre personnel parfait. Savoir que vous avez hâte de revenir est notre plus belle récompense. Nous vous en remercions infiniment !
By Anya Manghezi
Family
50-59 years
Reviewed: 1 year ago (23/02/2024)
Date of experience: 02/2024

Wonderful, beautiful gardens, peaceful and friendly

We are thrilled that you found our gardens wonderful and beautiful. Creating a peaceful and friendly environment is our priority. Thank you for sharing your good experience. We look forward to welcoming you again for more memorable moments.
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (21/02/2024)
Date of experience: 02/2024

1. Tur: Otelinizden Satın aldığımız Casablanka tur şoförü sanırım kendi özel planlarına uygun olarak bizi yönlendirdi. O gün Cuma idi ve ilk önce RICK'S Cafesine götürdü ve 30dk. ka kaybettirdi. ilk önce Hasan II camisine götürmesi gerekirdi. Cuma namazı saatinden çok daha önce Hasan II camisinde olabilse idik Camiyi gezme fırsatımız olabilecek idi. Cuma namazı saatine yaklaştığımız için bizi içeri almadılar. Müzenin bir bölümünü de namaz saati yaklaştığı için kapattılar dolayısı ile Camiyi ve müzenin bir kısmını tam anlamıyla gezemedik. Ayrıca Şoför Rick's Cafesine yaklaşırken Cafenin çok çok pahalı olduğunu , Park yeri sorunu var diye sadece fotoğraf çekmek en iyisi diyerek bizim girmememiz yönünde konuşma yaptı. Menüye baktığımızda bizim için makul idi. Ama Şoför den olumsuz etkilenebileceğimizi düşünerek girmek istiyoruz diyemedik. Ayrıca aracı da hızlandığı zaman sallanma yapıyordu ve Trafiğin sıkışık olduğu yerlerde çok sinirli idi, sert kullanıyordu.
2. Tur: Otelinizden Satın aldığımız Şelale ve Treking turumuz güzeldi ve çok memnun kaldık.
Çıkış günü Resepsiyondan havaalanı transferi için taxi istediğimizde 120MAT dediler. Güvendik. Taxinin 70 Mat olduğunu öğrenince iptal ettik ve Güvenizimiz ayrılırken sarsıldı.

We thank you for taking the time to share your experience. We sincerely apologize for any inconvenience during the Casablanca tour. We appreciate your feedback on the time management, choice of locations and the driver's behavior. Your comments are valuable, and were are sorry for any disruptions. Regarding the airport transfer, we understand your disappointment with the difference in the announced fare. We value your remarks as it helps us improve our services. Thank you for sharing your impressions with us.
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