Public Reviews Score
92%

"Very satisfied"

Based on 3,631 reviews across 10 portals
:
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (13/06/2019)
Date of experience: 06/2019

Beau Riad dans l'ensemble à 2 pas du centre de la ville. La propreté laisse un peu à désirer !

By Arthur Phelan
Couple
40-49 years
Reviewed: 7 years ago (12/06/2019)
Date of experience: 06/2019

Cannot fault our stay. Your staff attended to all our requests and even allowed us to use the facilities on our check out day. Really great and will be back.

It will be my pleasure to pass your compliments onto our staff. I thank you Arthur for taking the time to share your sentiment here and for your great recommendation. Your desire to come back is the ultimate reward for the work we do every day to be worthy of this house and of its guests. We hope to have the opportunity to welcome you again soon, to share another moment of happiness.
By Yassmine Bellakhdim
Alone
30-39 years
Reviewed: 7 years ago (11/06/2019)
Date of experience: 06/2019

Très positive. L’hôtel a beaucoup de charme, le magnifique jardin est un atout majeur. Les chambres sont décorées avec goût et mettent en valeur l’artisanat marocain.
Le personnel est serviable et professionnel.
Le petit déjeuner est varié et de qualité ( produits frais, stand de crêpes marocaines...)
La carte du restaurant est par contre trop limitée et les prix sont excessifs le soir.

C’est au nom de toutes celles et ceux qui ont aidé à faire de votre séjour une agréable expérience, que je vous remercie pour ce chaleureux commentaire. Je suis heureux que vous ayez été sensible au charme authentique et unique de cette maison et des jardins magnifiques qui la protègent de la trépidante Médina. Nous avons eu grand plaisir à veiller sur votre confort et votre bien-être et je vous remercie de votre constructive remarque qui a eu toute mon attention. Votre retour nous honorera. Merci et à bientôt !
By Niall McLeod
Couple
40-49 years
Reviewed: 7 years ago (11/06/2019)
Date of experience: 06/2019

Overall our stay was very good, but there was some minor details that need polishing up to truly rate this as excellent.
The staff overall were very helpful, but at times there was a lack of attention and we had to wait some time to be served in the restaurant despite the number of staff around.
It would be nice to have a little more variety in the breakfast and dinner menus throughout the week
When we went for our first spa treatment there we followed the instruction in the booklet that said arrive 10 minutes early and there was changing facilities there - but when we arrived we were told to go away as we were too early and we needed to come back already changed and with our robes from the room... the treatment itself was excellent though.
Price of VIP airport transfer was really very high, although the convenience of the service was great.

Firstly, I would like to thank you for your great overall rating and for taking the time to share your experience with much details. I’m very pleased you have enjoyed this beautiful house, however, not everything was up to your expectations and I regret it deeply. Our personnel are professionally trained to respond to your needs and your requests but we don’t pretend to be perfect and some unpredictable circumstances can sometimes affect the quality of the service that you seem to be satisfied with, most of the time. I would like to answer your friendly remark regarding breakfast and dinner menus. We propose 72 choices for breakfast (i.e. bread, cheese, juices, cereals, tagine, pancakes etc..). The dinner menu includes 10 starters, 16 main courses (8 meat and poultry and 8 fish dishes) and 9 assorted desserts. We also suggest a daily menu of 3 starters, 3 main courses and 3 desserts to choose from. I’m delighted you were satisfied with the professional care of our wellness centre, despite the inconvenience for which I beg your pardon. We hope to have the opportunity to welcome you back, it will be our greatest reward. Thank you and see you soon!
By Probst
Family
40-49 years
Reviewed: 7 years ago (11/06/2019)
Date of experience: 06/2019

C’etait Une expérience très agréable, nous avons adoré cet hôtel: ambiance, deco, propreté, personnel charmant

Et nous avons adoré veiller sur votre confort et votre bien-être ! Je vous remercie de votre appréciation, au nom de toutes celles et ceux qui ont participé à faire de votre séjour aux Jardins de la Médina, une belle expérience. Votre satisfaction nous ravit et nous honore. Revenez- vite !
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (11/06/2019)
Date of experience: 06/2019

Excellent visit. Relaxing, generous and interesting. Everyone was so friendly we felt very welcomed in the hotel and Morocco.

Dear friend, there are not enough words to express our gratitude and our thanks! Your comment is the utmost reward for the work all of us do every day. Your enthusiasm and praise for this beautiful house, for the staff who had great pleasure looking after you, for our old City and all it has to offer…Your enjoyment delights and honours us. We are awaiting your return to share another moment of happiness. Sharon, this is your home, see you soon!
By Rachel Lombard
Friends
30-39 years
Reviewed: 7 years ago (10/06/2019)
Date of experience: 06/2019

Excellente expérience, grâce au lieu magique. Le service a été un plus fort agréable ! Bravo à tous.

Mes remerciements les plus sincères pour ce beau commentaire. Je suis heureux que vous ayez apprécié le mariage entre l’authenticité et le confort moderne de cette belle demeure. Située au cœur de la vieille ville, cette oasis de verdure et de tranquillité offre un cadre exceptionnel dans lequel nous serons ravis de vous recevoir à nouveau. Merci Rachel et à bientôt !
By Joël cantona
Couple
40-49 years
Reviewed: 7 years ago (10/06/2019)
Date of experience: 06/2019

Un séjour formidable et relaxant ! ⭐️☀️
Beaucoup de charme et de fraîcheur et une belle et bonne cuisine !

Cher Joël, je vous remercie d’avoir pris le temps d’exprimer ici votre enthousiasme et votre satisfaction. Votre commentaire élogieux me touche énormément. Je suis heureux que vous ayez apprécié le cadre authentique et unique de cette belle demeure ainsi que la cuisine innovante de Chef Sanaa qui marie avec talent les traditions marocaines et les saveurs méditerranéennes. Vos compliments récompensent les efforts que nous faisons chaque jour pour faire de votre séjour aux Jardins de la Médina, une expérience mémorable. Nous attendons votre retour avec impatience !
No Public Name
Friends
40-49 years
Reviewed: 7 years ago (08/06/2019)
Date of experience: 06/2019

Very good!! Fantastisch garden with pool, delicious food, helpfull and friendly staff, a terrific hotel!

You said everything in the best possible way, there is nothing to add but a sincere thank you! All the teams have been delighted to look after your comfort and your well-being and they thank you very much for your appreciation. We will be honoured and privileged to welcome you again. This is your home, see you soon!
By Niederl Guenther
Couple
60-69 years
Reviewed: 7 years ago (07/06/2019)
Date of experience: 05/2019

Sehr angenehmes ruhiges Hotel, gutes Essen, freundliches Personal, hoher Standard

Dear friends, there are not enough words to express our gratitude and our thanks! Your comment is the best reward for the work all of us do every day. Thank you so much for your enthusiasm and your praise for the beautiful house which makes us proud and for the teams who looked after you. Your enjoyment delights and honours us immensely, your return will give a meaning to our efforts. You are here at home, we hope to see you soon!
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