Public Reviews Score
92%

"Very satisfied"

Based on 3,604 reviews across 10 portals
:
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (06/05/2019)
Date of experience: 05/2019

Le must en matière d'hébergement. Un havre de paix chic mais non guindé. Une remarque cependant concernant la gestion environnementale : je pense qu'il est inutile que les femmes de chambre laissent toutes les lumières de la chambre allumées lors de leur passage du soir.

Je vous remercie d’avoir pris le temps d’exprimer ici votre sentiment. Votre commentaire nous touche énormément, tout particulièrement votre intérêt et votre suggestion sur l’usage de l’éclairage dans les chambres inoccupées en fin de journée. Les Jardins de la Médina forment et encouragent son personnel à préserver les ressources naturelles et à valoriser le recyclage. Nous sommes honorés par votre aide et de votre soutien et nous vous en remercions. Nous espérons avoir le plaisir et le privilège de vous accueillir à nouveau…
No Public Name
Family
40-49 years
Reviewed: 7 years ago (04/05/2019)
Date of experience: 05/2019

We really enjoyed our stay at the Riad. Overall staff very friendly and approachable, though sometimes service was slow or staff busy with other things so not as attentive as possible. Lovely facilities - pool tiles need some attention but we did notice in general maintenance work being carried out around the Riad. Garden beautiful and a highlight. Left feeling relaxed and happy - thank you.

Thank you for these beautiful compliments. Les Jardins de la Médina seems indeed to offer an excellent balance between modern comfort and respect of traditions. Our oasis of greenery near to the old city, is the perfect retreat for a romantic or a family time. I’m glad you had a relaxing moment with us, it is our greatest reward, almost… In fact, our best reward would be that you decide to come back soon!
By June van Kooy
Family
20-29 years
Reviewed: 7 years ago (02/05/2019)
Date of experience: 04/2019

Heerlijk hotel, zeer vriendelijk personeel, lekkere huiswijn

Dear June, thank you for taking the time to express your sentiment on this page. Your laudatory comment is very pleasant to read. I’m delighted you have enjoyed the unique and authentic setting of this house, conceived for pleasure and happiness, even if sometimes, some intrusive species come and disturb the peace of its guests. We are in a hot country and in a middle of a fairly humid season. Despite our weekly treatment done by specialised companies, some insects can resist and survive in the luxurious greenery surrounded the house. The proximity of the Médina and the neighbourhood that is not regularly treated increase of course the risk. It is nevertheless a very rare and isolated occurrence. I can however appreciate your displeasure and I do apologize for it. It has been a pleasure to look after you, we can’t wait for your return. Thank you and see you soon!
By Vellut
Couple
50-59 years
Reviewed: 7 years ago (01/05/2019)
Date of experience: 04/2019

Le luxe non ostentatoire, personnel attentif sans être hyper présent. Franchement un très bon concept.

Cher Philippe, vos compliments me vont droit au cœur et je vous en remercie beaucoup ! Je suis heureux que vous ayez apprécié le caractère unique de cette très belle maison du 19eme siècle dont nous sommes si fiers. Nous avons pris grand plaisir à veiller sur votre confort et votre bien-être. Votre retour nous honorera et récompensera chacun de nous. Merci et à bientôt !
By Sofia
Couple
30-39 years
Reviewed: 7 years ago (01/05/2019)
Date of experience: 04/2019

Endroit magnifique et reposant. On a juste ete déçus par la restauration. Nous voulons revenir fin mai mais pas dans ces conditions. Jai deja laisse un commentaire sur trip advisor et booking

Chers amis, je ne sais comment exprimer ma tristesse à la lecture de votre commentaire, à la fois rempli de louanges sur cette belle demeure et les jardins qui l’entourent et ponctué de désapprobation s’agissant de votre expérience dans notre restaurant. J’ai bien entendu votre remarque dont je vous remercie. Croyez bien qu’elle a eu toute ma considération. J’espère que vous vous laisserez porter une seconde fois vers nous. Je me porte personnellement garant que cette seconde expérience sera parfaite en tous points. Vous êtes ici chez vous. Votre retour nous honorera !
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (29/04/2019)
Date of experience: 04/2019

molto confortevole. Da consigliare.

Your words have filled me with pride and happiness, thank you! It has been a pleasure to look after you. I’m delighted you have enjoyed the comfort of your room and I can only thank you immensely for your recommendation. Nonetheless, I heard your friendly remark and I thank you for it. I’m sorry for the inconvenience I can’t explain or justify, but be assured I will certainly look into it. It would be an honour and a privilege to welcome you again. This is your home, see you soon!
By Vellut - Rondou
Couple
50-59 years
Reviewed: 7 years ago (29/04/2019)
Date of experience: 04/2019

Excellent séjour et excellent choix du groupe musical du jeudi soir , très agréable.

Merci pour ce très beau compliment ! Je suis heureux que vous ayez été sensible au charme authentique et unique de cette maison et du jardin exotique qui l’entoure. La beauté et la tranquillité de notre oasis fait oublier la trépidante Médina pourtant si proche… Votre appréciation du choix musical de nos jeudis soir nous fait grand plaisir, merci ! Nous avons été honorés de votre passage et nous attendons avec impatience votre prochaine visite. Nous vous promettons un autre moment de bonheur et vous disons à bientôt !
No Public Name
Business
50-59 years
Reviewed: 7 years ago (29/04/2019)
Date of experience: 04/2019

Hotel sehr schön !
leider war das Frühstück etwas lieblos

Dear Claudia, thank you for taking the time to share your sentiment here. I’m very pleased you have enjoyed the authenticity and the tranquillity of this secluded house, minutes away from the main touristic places. However, I’m sorry we didn’t meet your expectations in every way. Your remark has been heard and has received my full attention. Be assured that I will do my best to improve the breakfast time. We have been very pleased to look after you, your return to this house will be our best reward. We hope to see you again soon!
By Jacob Kildegaard Larsen
Couple
40-49 years
Reviewed: 7 years ago (29/04/2019)
Date of experience: 04/2019

Fantastic place - amazing food and we just loved it :-)

I would love welcoming you again! Thank you for your great comment and your wonderful appreciation. Customers like you are rewarding the efforts we do every day, to be worthy of this beautiful house and of its guests. Conceived for happiness, this romantic haven offers a complete change of scenery in a magic setting. Thank you for being sensitive to it. We can’t wait for your return. See you soon!
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (29/04/2019)
Date of experience: 04/2019

Perfetto, nulla da eccepire

What a nice way to summarize your memorable experience! There is nothing I can add but my most grateful thanks. Your appreciation is touching me deeply. It has been an honour and a privilege for our teams to look after you. You are here at home, please come back soon!
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