Public Reviews Score
92%

"Very satisfied"

Based on 3,379 reviews across 11 portals
:
No Public Name
Family
50-59 years
Reviewed: 2 years ago (23/02/2024)
Date of experience: 02/2024

Very good indeed. Love the hotel, the location and the gardens. Breakfast was always good as well although the one occasion we ate at the restaurant in the evening we were a little disappointed with the food and also the service which was very haphazard.

Thank you for your very nice comment! We're delighted to hear that you love the hotel, its location and our exotic gardens. We appreciate your compliments on the breakfast. However, we apologize for the disappointment during your evening at the restaurant. Your feedback is valuable and we will address both the food and the service concerns to ensure a more enjoyable experience in the future. Thank you for choosing to stay with us!
By Hemsas Anne-Lise
Family
30-39 years
Reviewed: 2 years ago (23/02/2024)
Date of experience: 02/2024

Tout était parfait. Nous avons hâte de revenir.

Nous sommes ravis que vous ayez apprécié notre superbe hôtel et notre personnel parfait. Savoir que vous avez hâte de revenir est notre plus belle récompense. Nous vous en remercions infiniment !
By Anya Manghezi
Family
50-59 years
Reviewed: 2 years ago (23/02/2024)
Date of experience: 02/2024

Wonderful, beautiful gardens, peaceful and friendly

We are thrilled that you found our gardens wonderful and beautiful. Creating a peaceful and friendly environment is our priority. Thank you for sharing your good experience. We look forward to welcoming you again for more memorable moments.
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

1. Tur: Otelinizden Satın aldığımız Casablanka tur şoförü sanırım kendi özel planlarına uygun olarak bizi yönlendirdi. O gün Cuma idi ve ilk önce RICK'S Cafesine götürdü ve 30dk. ka kaybettirdi. ilk önce Hasan II camisine götürmesi gerekirdi. Cuma namazı saatinden çok daha önce Hasan II camisinde olabilse idik Camiyi gezme fırsatımız olabilecek idi. Cuma namazı saatine yaklaştığımız için bizi içeri almadılar. Müzenin bir bölümünü de namaz saati yaklaştığı için kapattılar dolayısı ile Camiyi ve müzenin bir kısmını tam anlamıyla gezemedik. Ayrıca Şoför Rick's Cafesine yaklaşırken Cafenin çok çok pahalı olduğunu , Park yeri sorunu var diye sadece fotoğraf çekmek en iyisi diyerek bizim girmememiz yönünde konuşma yaptı. Menüye baktığımızda bizim için makul idi. Ama Şoför den olumsuz etkilenebileceğimizi düşünerek girmek istiyoruz diyemedik. Ayrıca aracı da hızlandığı zaman sallanma yapıyordu ve Trafiğin sıkışık olduğu yerlerde çok sinirli idi, sert kullanıyordu.
2. Tur: Otelinizden Satın aldığımız Şelale ve Treking turumuz güzeldi ve çok memnun kaldık.
Çıkış günü Resepsiyondan havaalanı transferi için taxi istediğimizde 120MAT dediler. Güvendik. Taxinin 70 Mat olduğunu öğrenince iptal ettik ve Güvenizimiz ayrılırken sarsıldı.

We thank you for taking the time to share your experience. We sincerely apologize for any inconvenience during the Casablanca tour. We appreciate your feedback on the time management, choice of locations and the driver's behavior. Your comments are valuable, and were are sorry for any disruptions. Regarding the airport transfer, we understand your disappointment with the difference in the announced fare. We value your remarks as it helps us improve our services. Thank you for sharing your impressions with us.
By Carole Ammane-Studer
Family
60-69 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

Je me réjouis déjà de revenir dans ce havre de paix, un délicieux restaurant, des oiseaux et tortues , des sourires, une piscine chauffée, massages... que demander de plus. Je reviendrai avec mes 5 filles cela est prévu. Merci aux personnels du Jardin de la Medina

Nous sommes ravis de savoir que vous avez déjà hâte de revenir dans notre havre de paix. Votre projet d'emmener vos cinq filles semble merveilleux ! Nous sommes impatients de vous faire vivre une autre expérience mémorable, avec de délicieux repas, la présence d'oiseaux et de tortues, des sourires chaleureux, une piscine chauffée et des massages apaisants. Nous vous remercions de la gratitude que vous témoignez au personnel des Jardins de la Médina. Nous nous réjouissons de vous accueillir à nouveau, vous et votre famille, bientôt !
By Nawal
Family
30-39 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

tout était fantastique

Fantastic to hear that everything was fantastic! Your satisfaction is our greatest reward, and we can't wait to have the pleasure of welcoming you back for another fantastic experience. Thank you for sharing your laudatory comment. See you soon!
By Vittorio Schumacher
Couple
70-79 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

tout sous bonne surveillance.

Nous sommes heureux d'apprendre que tout semble sous bonne surveillance. Notre engagement en faveur d'un environnement sécure contribue à une expérience positive et agréable. Nous vous remercions de votre commentaire et de votre confiance.
By Kissling
Family
50-59 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

Sehr schönes Hotel, deliziöse Küche und sehr herzliches und aufmerksames Personal im Herzen von Marrakesch

We appreciate your kind words about our hotel, delicious cuisine and the warm and attentive staff. It's wonderful to know you enjoyed your stay in the heart of Marrakech, and we look forward to hosting you again in the future. Thank you for taking the time to share your memorable experience.
By Ammane
Family
20-29 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

Je vais retourne dans ce Riad plusieurs fois encore. Un séjour incroyable!!!

Nous sommes ravis d'apprendre votre souhait de multiples retours dans notre Riad. Nous souhaitons créer des séjours incroyables pour nos hôtes et nous sommes impatients de vous accueillir à nouveau pour d'autres expériences extraordinaires ! Nous vous remercions de nous avoir fait part de vos commentaires élogieux, et de les avoir partagé avec ceux qui nous liront ici.
No Public Name
Family
50-59 years
Reviewed: 2 years ago (21/02/2024)
Date of experience: 02/2024

Rigtig dejligt oplevelse

We are pleased that you had a really nice time in our beautiful house. Your satisfaction means a lot to us, it is our very best reward. Thank you for sharing your positive impressions! We look forward to welcoming you again for more enjoyable experiences.
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