Public Reviews Score
93%

"Very satisfied"

Based on 3,637 reviews across 10 portals
:
By Zimmermann Renate und Ulrich
Family
50-59 years
Reviewed: 8 years ago (25/04/2019)
Date of experience: 04/2019

es hat uns sehr gut im jardins de la medina gefallen. das personal war ausserordentlich freundlich und hat uns sehr unterstützt, mit essen bringen und allem service, da es unserem sohn nicht so gut ging. grosses merci.....

Dear friends, it has been great pleasure looking after your comfort and your well-being. Your appreciation goes straight to our heart and your satisfaction is our best reward. We hope the tranquillity of this house has brought you peace of mind and has helped your son getting better.
We hope to having the privilege to welcome you again. This is your home, see you soon!
By Lefebvre I.
Friends
40-49 years
Reviewed: 8 years ago (25/04/2019)
Date of experience: 04/2019

Agréablement surprise de l amabilite et le respect des marrocains.

Votre compliment me va droit au cœur et je vous en remercie au nom de tout le personnel qui a contribué à faire de votre séjour, une expérience mémorable. Nous avons pris grand plaisir à veiller sur votre confort et votre relaxation, votre retour dans cette maison en sera la plus belle récompense. Merci et à bientôt !
No Public Name
Couple
50-59 years
Reviewed: 8 years ago (24/04/2019)
Date of experience: 04/2019

séjour très agréable !

Un grand merci pour ce plaisant commentaire qui me va droit au cœur. Je suis heureux que vous ayez apprécié l’atmosphère romantique et exotique de cette belle demeure conçue pour le plaisir et la relaxation. Votre satisfaction est notre plus belle récompense. Il nous tarde de vous accueillir à nouveau pour partager un autre moment de bonheur. A bientôt !
No Public Name
Family
70-79 years
Reviewed: 8 years ago (23/04/2019)
Date of experience: 04/2019

Wonderful stay Quiet place Nice garden Nice pool Many places to rest. Kindly staff

I want to thank you for taking the time to share here your moment at our house. Thank you for your lovely words about our staff, the exotic garden and the pool area that surround the unique house we are so proud of. Your satisfaction delights us, your return to Les Jardins de la Médina will honour us. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 8 years ago (22/04/2019)
Date of experience: 04/2019

Very nice stay overall.

Dear Michael, I thank you for your nice appreciation of this authentic house. I regret however that the rain-shower of your bathroom has been a little disappointment and I do apologize for not having explained the correct position of the shower head to prevent it. Regarding the variety of rooms we propose for the same category, it is possible to choose from the twelve of them situated on the patio side. They are all different but all at the same price. Our rooms individually crafted and decorated contribute to the uniqueness of this house. Don’t hesitate to express your desires on your next visit, I will personally make sure that everything will be beyond reproach and to your liking. Thank you and see you soon!
By Hall, Marie-claire
Family
40-49 years
Reviewed: 8 years ago (20/04/2019)
Date of experience: 04/2019

De Paul 7 ans: hyper cool!

Notre séjour fût magnifique! Vivement les hôtels indépendants qui ont encore une âme! Nous l‘avons apprécié énormément!

Bonjour Paul, je te remercie beaucoup de ton super commentaire ! Je suis heureux que tes parents et toi-même ayez aimé cette belle maison, son jardin et j’en suis sûr, sa piscine chauffée. Nous avons pris grand plaisir à veiller sur vous et notre plus grande récompense sera de vous accueillir à nouveau. Merci et à bientôt !
By Sonam Sakhrani
Friends
40-49 years
Reviewed: 8 years ago (18/04/2019)
Date of experience: 04/2019

The stay was good and comfortable. The service was excellent with friendly faces smiling all the time

Thank you kindly for taking the time to share your sentiment on this page and thank you for the great compliments. It has been a pleasure to look after your comfort and your well-being, your satisfaction is the best reward for everything we do daily to be worthy of this house and of its guests. We hope to get the pleasure and the privilege to welcome you again soon. This is your home!
By Fazy
Family
50-59 years
Reviewed: 8 years ago (17/04/2019)
Date of experience: 04/2019

Excellent sejour hotel tres agreable et personnel attentionne et tres efficace

Chère Viviane, c’est au nom de tous ceux qui ont aidé à faire de votre séjour une agréable expérience, que je vous remercie de ce chaleureux commentaire. Je suis heureux que vous ayez été sensible au charme séculaire et unique de cette demeure et des jardins magnifiques qui la protègent de la trépidante Médina. Nous attendons avec impatience votre prochaine visite, en vous promettant un autre moment de bonheur. A bientôt !
By Antonio Palma
Couple
50-59 years
Reviewed: 8 years ago (15/04/2019)
Date of experience: 04/2019

very good! Look forward another chance to get back!

And we can’t wait for another chance to welcome you again! Thank you so much for your great comment, it goes straight to my heart. You are here at home, your return will be our greatest reward!
By Marcus Franks
Couple
50-59 years
Reviewed: 8 years ago (14/04/2019)
Date of experience: 04/2019

I was not happy about bread/cakes open to the air at breakfast and being eaten by birds...it’s not hygienic!!

Reception was generally ok, twice we had taxi issues. We booked a package holiday via BA and paid for taxi transfer. On day we left we arrived in reception and were told our taxi arrived. We got in to car and when we arrived at airport the driver demanded to be paid. We called reception and they were unhelpful. We are out of pocket, it left us feeling conned. Is there a scam going on. Perhaps BA need to be advised. I await to hear from you.

I thank you for taking the time to express your sentiment here. As you know, we attach great importance to each of the comments and respond to all. This is how we try to better ourselves. This being said, I would like to answer your remarks the best way possible. Firstly, our riad offers one of the largest, most secluded and exotic gardens, minutes away from the Médina. The breakfast terrace opens on this oasis which shelters a unique fauna. The “Tibibt” you mention, is a familiar bird from Morocco. It is a sacred bird that no one can touch, even its cry is heared as a sacred song and we feel fortunate to have him around. Regarding the taxis from and to the Airport, it is without a doubt, an unfortunate communication. On the day you left, you asked for a taxi at 16h30 to take you to the Airport, while another taxi booked by yourself or your Travel Agency came to pick you up at 16h55. You never mentioned to the reception this second booking which I assume, would have been included in your Holiday Package. I am sorry for this inconvenience, but no one is perfect and we are not immune from mistakes, but I find your allegations offensive and totally unjustified. Our house has made ethics its way of operating, in our management of personnel and of course, in our relations with clients. Your accusation is simply grotesque!
Back to Top CERTIFICATE what's this?