Public Reviews Score
92%

"Very satisfied"

Based on 3,604 reviews across 10 portals
:
By Antonio Palma
Couple
50-59 years
Reviewed: 7 years ago (15/04/2019)
Date of experience: 04/2019

very good! Look forward another chance to get back!

And we can’t wait for another chance to welcome you again! Thank you so much for your great comment, it goes straight to my heart. You are here at home, your return will be our greatest reward!
By Marcus Franks
Couple
50-59 years
Reviewed: 7 years ago (14/04/2019)
Date of experience: 04/2019

I was not happy about bread/cakes open to the air at breakfast and being eaten by birds...it’s not hygienic!!

Reception was generally ok, twice we had taxi issues. We booked a package holiday via BA and paid for taxi transfer. On day we left we arrived in reception and were told our taxi arrived. We got in to car and when we arrived at airport the driver demanded to be paid. We called reception and they were unhelpful. We are out of pocket, it left us feeling conned. Is there a scam going on. Perhaps BA need to be advised. I await to hear from you.

I thank you for taking the time to express your sentiment here. As you know, we attach great importance to each of the comments and respond to all. This is how we try to better ourselves. This being said, I would like to answer your remarks the best way possible. Firstly, our riad offers one of the largest, most secluded and exotic gardens, minutes away from the Médina. The breakfast terrace opens on this oasis which shelters a unique fauna. The “Tibibt” you mention, is a familiar bird from Morocco. It is a sacred bird that no one can touch, even its cry is heared as a sacred song and we feel fortunate to have him around. Regarding the taxis from and to the Airport, it is without a doubt, an unfortunate communication. On the day you left, you asked for a taxi at 16h30 to take you to the Airport, while another taxi booked by yourself or your Travel Agency came to pick you up at 16h55. You never mentioned to the reception this second booking which I assume, would have been included in your Holiday Package. I am sorry for this inconvenience, but no one is perfect and we are not immune from mistakes, but I find your allegations offensive and totally unjustified. Our house has made ethics its way of operating, in our management of personnel and of course, in our relations with clients. Your accusation is simply grotesque!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (13/04/2019)
Date of experience: 04/2019

very pleasant and relaxing after the hussle of the main town

Thank you Jacqueline for the great compliment! Although near to the old city, this house offers a complete change of scenery in an unspoilt exotic and authentic setting. I’m very happy you have enjoyed this dwelling conceived for pleasure and happiness, perfect for a romantic moment or a family time. We can’t wait for your return, it will be our best reward. See you soon!
By John Stewart
Family
50-59 years
Reviewed: 7 years ago (12/04/2019)
Date of experience: 04/2019

Excellent stay. Staff were very helpful and readily responded to requests. Beautiful, well kept property.

Thank you John for the beautiful compliments. I’m really pleased you wanted to share your memorable experience in our retreat located in the heart of the old city. This beautiful house seems to be conceived for pleasure and happiness, I’m glad you have been sensitive to these qualities as perfect for a romantic time, as they are for a family one. Your enthusiasm is our greatest reward. Thank you, we hope to welcome you again soon!
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (11/04/2019)
Date of experience: 04/2019

Voor les Jardins de la medina wil ik terug naar Marrakech! Het ontvangst is een ontzettend vriendelijk en warm welkom. Daarnaast is de ambiance, sfeer, het voortreffelijke eten en de oase van rust in de tuin van het hotel geweldig. Het personeel legt de gasten in de watten en zorgt voor een onvergetelijk verblijf. Ook mijn derde verblijf in het hotel was weer geweldig. Een vierde bezoek komt er hopelijk snel!

Dear friends, I thank you very much for taking the time to write this superb comment. Above all, I want to thank you for your loyalty which honours us and goes straight to my heart. This precious house nested in the heart of an ocean of greenery has a soul and a story and we are proud to look after it, as much as we are honoured to look after its guests. Your recommendation is so pleasant to read, thank you! You are here at home, we can’t wait for your return to share another moment of happiness…
By Mary Stewart
Family
40-49 years
Reviewed: 7 years ago (09/04/2019)
Date of experience: 04/2019

We stayed at the hotel for five nights with our two teenagers and had the most lovely experience. The staff were amazing. The hotel arranged our airport transportation and a guide for the souks (which was incredible!). They also arranged a driver to take us to the coasts one day. The restaurant was delicious and the grounds were beautiful. I also went to the spa for a Hammam and a massage which were terrific. Overall we could not have been happier.

There is nothing I can add to your beautiful comment but a sincere thank you! I’m delighted we fulfil the expectations of your whole family. It has been a pleasure to have helped making your stay with us and your visit to our amazing region, a unique and memorable experience. This is your home, please come back soon, for another moment of happiness.
By Jo Munday
Friends
40-49 years
Reviewed: 7 years ago (09/04/2019)
Date of experience: 04/2019

The breakfast was a bit chaotic in terms of service (we were often taking cutlery / napkins from other tables), and trying to chase down the staff in order to get a tea or coffee. For the price the variety was ok, but not great (very limited fresh fruit on offer for example), and the fresh juice machine was very very slow, and therefore not really very useful!
A little bit more organisation would help at breakfast, as all the staff were very friendly.

I thank you for taking the time to write to us. I’m sincerely sorry that your breakfast experience was not up to your expectations. Our staff is trained to answer your needs and our breakfast menu offers a large range of cold and hot dishes. I must agree however, the choice of seasonal fresh fruit is not as large as it is later in the year. All your remarks have been heard and had my full consideration. Be assured that I will do my best to take any action to meet your wishes. This is how we improve. Our staff had great pleasure looking after you, your return to Les Jardins de la Médina will be our greatest reward. See you soon!
No Public Name
Friends
50-59 years
Reviewed: 7 years ago (09/04/2019)
Date of experience: 04/2019

C’est un havre de paix au cœur de la ville
Un restaurant délicieux avec des mets recherchés bravo à Madame là chef !
Le spa est un vrai moment de détente et de lâcher prise

Je vous remercie Véronique de cet élogieux commentaire qui me va droit au cœur. Je suis très heureux que cette belle demeure à deux pas de la vieille ville vous ait apporté la relaxation et la tranquillité que vous souhaitiez. Chef Sanaa vous remercie de votre appréciation de sa cuisine innovante. S’agissant de l’Espace Bien-Etre sur la terrasse dominant l’Atlas, le personnel est heureux d’avoir aidé à faire de ce moment un beau souvenir. Revenez-vite, vous êtes ici chez vous !
No Public Name
Family
30-39 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 03/2019

SUPER ! JE REVIENDRAIS

Et nous serons ravis de vous accueillir à nouveau ! Je vous remercie de ces quelques mots qui me vont droit au cœur et nous récompensent des efforts que chacun de nous fait chaque jour pour faire de votre séjour aux Jardins de la Médina, une expérience mémorable. Merci et à bientôt !
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

very stressfull and not relaxing

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