Public Reviews Score
92%

"Very satisfied"

Based on 3,437 reviews across 11 portals
:
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (11/04/2019)
Date of experience: 04/2019

Voor les Jardins de la medina wil ik terug naar Marrakech! Het ontvangst is een ontzettend vriendelijk en warm welkom. Daarnaast is de ambiance, sfeer, het voortreffelijke eten en de oase van rust in de tuin van het hotel geweldig. Het personeel legt de gasten in de watten en zorgt voor een onvergetelijk verblijf. Ook mijn derde verblijf in het hotel was weer geweldig. Een vierde bezoek komt er hopelijk snel!

Dear friends, I thank you very much for taking the time to write this superb comment. Above all, I want to thank you for your loyalty which honours us and goes straight to my heart. This precious house nested in the heart of an ocean of greenery has a soul and a story and we are proud to look after it, as much as we are honoured to look after its guests. Your recommendation is so pleasant to read, thank you! You are here at home, we can’t wait for your return to share another moment of happiness…
By Mary Stewart
Family
40-49 years
Reviewed: 7 years ago (09/04/2019)
Date of experience: 04/2019

We stayed at the hotel for five nights with our two teenagers and had the most lovely experience. The staff were amazing. The hotel arranged our airport transportation and a guide for the souks (which was incredible!). They also arranged a driver to take us to the coasts one day. The restaurant was delicious and the grounds were beautiful. I also went to the spa for a Hammam and a massage which were terrific. Overall we could not have been happier.

There is nothing I can add to your beautiful comment but a sincere thank you! I’m delighted we fulfil the expectations of your whole family. It has been a pleasure to have helped making your stay with us and your visit to our amazing region, a unique and memorable experience. This is your home, please come back soon, for another moment of happiness.
By Jo Munday
Friends
40-49 years
Reviewed: 7 years ago (09/04/2019)
Date of experience: 04/2019

The breakfast was a bit chaotic in terms of service (we were often taking cutlery / napkins from other tables), and trying to chase down the staff in order to get a tea or coffee. For the price the variety was ok, but not great (very limited fresh fruit on offer for example), and the fresh juice machine was very very slow, and therefore not really very useful!
A little bit more organisation would help at breakfast, as all the staff were very friendly.

I thank you for taking the time to write to us. I’m sincerely sorry that your breakfast experience was not up to your expectations. Our staff is trained to answer your needs and our breakfast menu offers a large range of cold and hot dishes. I must agree however, the choice of seasonal fresh fruit is not as large as it is later in the year. All your remarks have been heard and had my full consideration. Be assured that I will do my best to take any action to meet your wishes. This is how we improve. Our staff had great pleasure looking after you, your return to Les Jardins de la Médina will be our greatest reward. See you soon!
No Public Name
Friends
50-59 years
Reviewed: 7 years ago (09/04/2019)
Date of experience: 04/2019

C’est un havre de paix au cœur de la ville
Un restaurant délicieux avec des mets recherchés bravo à Madame là chef !
Le spa est un vrai moment de détente et de lâcher prise

Je vous remercie Véronique de cet élogieux commentaire qui me va droit au cœur. Je suis très heureux que cette belle demeure à deux pas de la vieille ville vous ait apporté la relaxation et la tranquillité que vous souhaitiez. Chef Sanaa vous remercie de votre appréciation de sa cuisine innovante. S’agissant de l’Espace Bien-Etre sur la terrasse dominant l’Atlas, le personnel est heureux d’avoir aidé à faire de ce moment un beau souvenir. Revenez-vite, vous êtes ici chez vous !
No Public Name
Family
30-39 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 03/2019

SUPER ! JE REVIENDRAIS

Et nous serons ravis de vous accueillir à nouveau ! Je vous remercie de ces quelques mots qui me vont droit au cœur et nous récompensent des efforts que chacun de nous fait chaque jour pour faire de votre séjour aux Jardins de la Médina, une expérience mémorable. Merci et à bientôt !
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

very stressfull and not relaxing

No Public Name
Friends
70-79 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

I think this was a charming riad with a friendly and caring staff. The food and service was outstanding. Lovely garden/pool.

Dear Suzanne, there is nothing I can add to this laudatory comment but a big thanks. I’m delighted we have fulfilled all your expectations. Our best reward will be to welcome you again soon, to enjoy another moment of relaxation and happiness in our peaceful retreat.
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

Très agréable, et encore nous n'avons pas eu beau temps!

Je vous remercie cher ami de votre plaisant commentaire. Je regrette que le beau temps légendaire de notre superbe région nous ait fait exceptionnellement défaut pour un court moment. Il vous faudra donc nous rendre visite à nouveau pour profiter pleinement de notre jardin et de sa belle piscine chauffée. Nous avons pris grand plaisir à veiller sur vous. Nous espérons vous revoir très bientôt !
No Public Name
Friends
40-49 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

Seul problème à résoudre l’isolation phonique pour éviter de cohabiter avec nos voisins de chambres et les oiseaux à 4 h du matin

Chère Jacqueline, merci d’avoir exprimé votre sentiment sur cette page. Je suis heureux que nous ayons répondu à toutes vos attentes ou presque toutes ! Soyez assurée que l’isolation phonique est une des priorités du plan de rénovation permanente de cette belle demeure du 19eme siècle. Je vous remercie cependant de le porter à notre attention, c’est ainsi que nous nous améliorons. S’agissant de nos amis à plumes, ils continueront de saluer la naissance d’un nouveau jour, à notre grand plaisir… Nous espérons avoir le privilège de vous accueillir à nouveau !
By Katherine Andrews
Couple
20-29 years
Reviewed: 7 years ago (05/04/2019)
Date of experience: 03/2019

The roof terrace was lovely and the spa was amazing. The staff were all really lovely as well.
The garden was lovely but I would suggest clearing some of the trees around the restaurant area as birds were pooping on the tables when we were eating! It would also be a bit lighter then as it was very dark in the restaurant. More candles would be good too

Dear Katherine, thank you for taking the time to express your sentiment here and for your nice comment. This beautiful house seems to be conceived for pleasure and happiness, thank you for being sensitive to it! Not everything however was to your liking… Your remarks have been heard and had my due consideration, this is how we improve our service to you. Your lovely suggestion has captured my interest, thank you! The candles should have been on all tables and, prior to pruning, a net is usually placed on the branches above the tables to avoid this major inconvenience. I would like to thank you for these very relevant remarks, by offering you a free upgrade on your next stay at our hotel. Your relaxation and well-being are our greatest concern. We hope to see you again soon!
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