Public Reviews Score
92%

"Very satisfied"

Based on 3,604 reviews across 10 portals
:
No Public Name
Friends
70-79 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

I think this was a charming riad with a friendly and caring staff. The food and service was outstanding. Lovely garden/pool.

Dear Suzanne, there is nothing I can add to this laudatory comment but a big thanks. I’m delighted we have fulfilled all your expectations. Our best reward will be to welcome you again soon, to enjoy another moment of relaxation and happiness in our peaceful retreat.
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

Très agréable, et encore nous n'avons pas eu beau temps!

Je vous remercie cher ami de votre plaisant commentaire. Je regrette que le beau temps légendaire de notre superbe région nous ait fait exceptionnellement défaut pour un court moment. Il vous faudra donc nous rendre visite à nouveau pour profiter pleinement de notre jardin et de sa belle piscine chauffée. Nous avons pris grand plaisir à veiller sur vous. Nous espérons vous revoir très bientôt !
No Public Name
Friends
40-49 years
Reviewed: 7 years ago (08/04/2019)
Date of experience: 04/2019

Seul problème à résoudre l’isolation phonique pour éviter de cohabiter avec nos voisins de chambres et les oiseaux à 4 h du matin

Chère Jacqueline, merci d’avoir exprimé votre sentiment sur cette page. Je suis heureux que nous ayons répondu à toutes vos attentes ou presque toutes ! Soyez assurée que l’isolation phonique est une des priorités du plan de rénovation permanente de cette belle demeure du 19eme siècle. Je vous remercie cependant de le porter à notre attention, c’est ainsi que nous nous améliorons. S’agissant de nos amis à plumes, ils continueront de saluer la naissance d’un nouveau jour, à notre grand plaisir… Nous espérons avoir le privilège de vous accueillir à nouveau !
By Katherine Andrews
Couple
20-29 years
Reviewed: 7 years ago (05/04/2019)
Date of experience: 03/2019

The roof terrace was lovely and the spa was amazing. The staff were all really lovely as well.
The garden was lovely but I would suggest clearing some of the trees around the restaurant area as birds were pooping on the tables when we were eating! It would also be a bit lighter then as it was very dark in the restaurant. More candles would be good too

Dear Katherine, thank you for taking the time to express your sentiment here and for your nice comment. This beautiful house seems to be conceived for pleasure and happiness, thank you for being sensitive to it! Not everything however was to your liking… Your remarks have been heard and had my due consideration, this is how we improve our service to you. Your lovely suggestion has captured my interest, thank you! The candles should have been on all tables and, prior to pruning, a net is usually placed on the branches above the tables to avoid this major inconvenience. I would like to thank you for these very relevant remarks, by offering you a free upgrade on your next stay at our hotel. Your relaxation and well-being are our greatest concern. We hope to see you again soon!
No Public Name
Family
50-59 years
Reviewed: 7 years ago (05/04/2019)
Date of experience: 03/2019

Excellent
Room flooded with rain and shower overflowed

Thank you for expressing here your sentiment and for the nice compliment on your room. Nevertheless, I sincerely regret the inconvenience you suffered while using the rain-shower. Please accept our apologies for not explaining earlier, the function of the shower head, which would have avoided you any trouble. Thank you for your understanding and forgiveness. Our best reward would be that you decide to come back soon!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (05/04/2019)
Date of experience: 04/2019

The hotel was very nice and the staff were good. As above the heating/airconditioning was a problem. We though the breakfasts were OK but the lunch and evening meals were excellent.

I thank you Gregory for taking the time to share your sentiment here. I’m really pleased you have enjoyed this beautiful house as much as your meals in our restaurant. However, not everything was up to your expectations. Therefore, I would like you to accept my sincere apology for the inexplicable heating problem you have encountered. The reverse air conditioning in the room is in good working condition as well as the radiator. I do regret this inconvenience, I can certainly appreciate the displeasure and I take the entire responsibility for the mismanagement of this problem. I would like to believe that we will have the privilege to welcome you again. I will personally make sure that your second visit will be beyond reproach. We hope to see you soon!
By Adnan khdair
Couple
60-69 years
Reviewed: 7 years ago (04/04/2019)
Date of experience: 03/2019

Great only the shower was floading the bed room

Dear friend, I thank you for your nice appreciation of this beautiful and authentic house conceived for pleasure and happiness. I regret however that the rain-shower of your bathroom has created a little incident and I do apologize for not having explained the correct position of the shower head to prevent it. It has been a pleasure to look after you. Your return to Les Jardins de la Médina will be our best reward. See you soon!
By Jacqui
Alone
50-59 years
Reviewed: 7 years ago (04/04/2019)
Date of experience: 04/2019

It was good on the whole. Very nice hotel but let down by a couple of things..We were disappointed to be woken up around 11.30 pm both nights so far. Last night a massive argument amongst the staff I think. We reported to reception this morning, no response as yet.
Breakfast fairly average and allowing birds to peck at bread is very unhygienic

I thank you for your comment and for taking the time to share your sentiment here. I’m very happy you have enjoyed this beautiful and unique house we are so proud of. I’m very sorry however to read the number of nocturnal awakenings you had suffered during your stay. I can certainly appreciate your displeasure and I do apologize for these occurrences. I believe you have received in the morning and have accepted, the apologies of our Deputy Director Christiane Oberholzer. Once again, I regret sincerely these incidents and I assure you, we are taking steps to prevent them. Your remarks have been heard and have received all my attention, this is how we improve. The well-being and the relaxation of our guests is our highest consideration. We hope to have the privilege to welcome you again. See you soon!
No Public Name
Business
50-59 years
Reviewed: 7 years ago (02/04/2019)
Date of experience: 03/2019

Excellent séjour pour Le Havre de paix que cet établissement offre à sa clientèle.
L’accueil l’ecoute et la grande gentillesse de l’ensemble du personnel hôtelier est incomparable! Nous avons séjourné 5 nuits et
nous avions hélas la premiere nuit une chambre très bruyante (no 124 ,avec des bruits de motorisation provenant de la rue ainsi que du toit de l’hotel). Nous avons appelé le veilleur de nuit à l’accueil vers 1 h du matin et celui ci , comprenant fort bien notre problème ,nous a fait changer de chambre afin que nous puissions dormir jusqu’au lendemain matin .
Au lendemain , le réceptionniste de l’accueil nous a proposé une autre chambre (129) qui ,même si celle ci donnait au dessus des cuisines , nous a permis de nous reposer convenablement les quatre autres nuits.
Nous avons apprécié l’attention du personnel face à notre requête ....

Chers amis, je vous remercie d’avoir pris le temps d’exprimer ici votre sentiment. Je suis sincèrement désolé pour les inconvénients qui ont marqué votre première nuit dans cette maison et je vous prie de nous en excuser. Votre remarque a bien été entendue et soyez assurés, elle a reçu toute mon attention, c’est ainsi que nous nous améliorons. Aucun effort ne sera épargné pour continuer à offrir une qualité de service dont nous pouvons être fiers. Des clients comme vous nous en récompensent grandement. Ce fut un plaisir et un honneur de veiller sur votre confort et votre bien-être. Nous espérons avoir le privilège de vous accueillir à nouveau dans cette belle demeure. A bientôt !
By Auzolle
Couple
20-29 years
Reviewed: 7 years ago (02/04/2019)
Date of experience: 03/2019

Excellent séjour on reviendra

Cher ami, ces quelques mots me touchent énormément et je vous en remercie ! Il n’y a de meilleure récompense que votre satisfaction. Merci également de partager ici votre plaisir d’avoir passé un moment de détente dans le cadre authentique et tranquille de cette belle demeure. Nous avons pris grand plaisir à veiller sur votre confort et votre bien-être, nous attendons votre retour avec impatience… A bientôt !
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