Public Reviews Score
92%

"Very satisfied"

Based on 3,437 reviews across 11 portals
:
No Public Name
Family
50-59 years
Reviewed: 7 years ago (05/04/2019)
Date of experience: 03/2019

Excellent
Room flooded with rain and shower overflowed

Thank you for expressing here your sentiment and for the nice compliment on your room. Nevertheless, I sincerely regret the inconvenience you suffered while using the rain-shower. Please accept our apologies for not explaining earlier, the function of the shower head, which would have avoided you any trouble. Thank you for your understanding and forgiveness. Our best reward would be that you decide to come back soon!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (05/04/2019)
Date of experience: 04/2019

The hotel was very nice and the staff were good. As above the heating/airconditioning was a problem. We though the breakfasts were OK but the lunch and evening meals were excellent.

I thank you Gregory for taking the time to share your sentiment here. I’m really pleased you have enjoyed this beautiful house as much as your meals in our restaurant. However, not everything was up to your expectations. Therefore, I would like you to accept my sincere apology for the inexplicable heating problem you have encountered. The reverse air conditioning in the room is in good working condition as well as the radiator. I do regret this inconvenience, I can certainly appreciate the displeasure and I take the entire responsibility for the mismanagement of this problem. I would like to believe that we will have the privilege to welcome you again. I will personally make sure that your second visit will be beyond reproach. We hope to see you soon!
By Adnan khdair
Couple
60-69 years
Reviewed: 7 years ago (04/04/2019)
Date of experience: 03/2019

Great only the shower was floading the bed room

Dear friend, I thank you for your nice appreciation of this beautiful and authentic house conceived for pleasure and happiness. I regret however that the rain-shower of your bathroom has created a little incident and I do apologize for not having explained the correct position of the shower head to prevent it. It has been a pleasure to look after you. Your return to Les Jardins de la Médina will be our best reward. See you soon!
By Jacqui
Alone
50-59 years
Reviewed: 7 years ago (04/04/2019)
Date of experience: 04/2019

It was good on the whole. Very nice hotel but let down by a couple of things..We were disappointed to be woken up around 11.30 pm both nights so far. Last night a massive argument amongst the staff I think. We reported to reception this morning, no response as yet.
Breakfast fairly average and allowing birds to peck at bread is very unhygienic

I thank you for your comment and for taking the time to share your sentiment here. I’m very happy you have enjoyed this beautiful and unique house we are so proud of. I’m very sorry however to read the number of nocturnal awakenings you had suffered during your stay. I can certainly appreciate your displeasure and I do apologize for these occurrences. I believe you have received in the morning and have accepted, the apologies of our Deputy Director Christiane Oberholzer. Once again, I regret sincerely these incidents and I assure you, we are taking steps to prevent them. Your remarks have been heard and have received all my attention, this is how we improve. The well-being and the relaxation of our guests is our highest consideration. We hope to have the privilege to welcome you again. See you soon!
No Public Name
Business
50-59 years
Reviewed: 7 years ago (02/04/2019)
Date of experience: 03/2019

Excellent séjour pour Le Havre de paix que cet établissement offre à sa clientèle.
L’accueil l’ecoute et la grande gentillesse de l’ensemble du personnel hôtelier est incomparable! Nous avons séjourné 5 nuits et
nous avions hélas la premiere nuit une chambre très bruyante (no 124 ,avec des bruits de motorisation provenant de la rue ainsi que du toit de l’hotel). Nous avons appelé le veilleur de nuit à l’accueil vers 1 h du matin et celui ci , comprenant fort bien notre problème ,nous a fait changer de chambre afin que nous puissions dormir jusqu’au lendemain matin .
Au lendemain , le réceptionniste de l’accueil nous a proposé une autre chambre (129) qui ,même si celle ci donnait au dessus des cuisines , nous a permis de nous reposer convenablement les quatre autres nuits.
Nous avons apprécié l’attention du personnel face à notre requête ....

Chers amis, je vous remercie d’avoir pris le temps d’exprimer ici votre sentiment. Je suis sincèrement désolé pour les inconvénients qui ont marqué votre première nuit dans cette maison et je vous prie de nous en excuser. Votre remarque a bien été entendue et soyez assurés, elle a reçu toute mon attention, c’est ainsi que nous nous améliorons. Aucun effort ne sera épargné pour continuer à offrir une qualité de service dont nous pouvons être fiers. Des clients comme vous nous en récompensent grandement. Ce fut un plaisir et un honneur de veiller sur votre confort et votre bien-être. Nous espérons avoir le privilège de vous accueillir à nouveau dans cette belle demeure. A bientôt !
By Auzolle
Couple
20-29 years
Reviewed: 7 years ago (02/04/2019)
Date of experience: 03/2019

Excellent séjour on reviendra

Cher ami, ces quelques mots me touchent énormément et je vous en remercie ! Il n’y a de meilleure récompense que votre satisfaction. Merci également de partager ici votre plaisir d’avoir passé un moment de détente dans le cadre authentique et tranquille de cette belle demeure. Nous avons pris grand plaisir à veiller sur votre confort et votre bien-être, nous attendons votre retour avec impatience… A bientôt !
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (02/04/2019)
Date of experience: 04/2019

Wir waren positiv überrascht, da es sich um ein wirkliches Riat handelte.
Der Empfangsapero war interessant.
(Zauberer, reiches Buffet, neue Bekanntschaften, Frau Christine Oberholzer) Wir sind für die Bewahrung der Schöpfung, solange es nicht pseudo religiöse Formen annimmt: der Mensch muss auch noch in der Schöpfung seinen Platz haben.

This comment is positively good and interesting, thank you! Thank you for taking the time to share your captivating views on this house and its staff. Your appreciation is pleasant to read and gives a sense to the efforts all of us do every day to be worthy of this beautiful place and of its guests. It will be a pleasure and a privilege to welcome you again. See you soon!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (01/04/2019)
Date of experience: 03/2019

Very nice and relaxing with a good standard and a perfect location. Ver nice and tasteful food in the restaurant. Will absolutely like to come again.

Dear friend, we will absolutely like to welcome you anytime! Your compliments have touched my heart, thank you! I’m delighted you have enjoyed everything this beautiful house has to offer: authenticity and great comfort at walking distance to the old city. Your will to come again is our best reward. Our job is to give happiness and our happiness is to see you satisfied. Thank you and see you soon!
By Larsilliere
Couple
30-39 years
Reviewed: 7 years ago (01/04/2019)
Date of experience: 03/2019

Un séjour inoubliable ! Tout était parfait ! Du chauffeur dès le transfert, lors de l'accueil à l'hôtel.
Le spa et ses prestations sont vraiment une plus-value au séjour.
Quant au restaurant, les plats sont délicieux. Le buffet du petit déjeuner est au top également.

Bonjour Mélissa ! Comment vous remercier de ce superbe commentaire et d’avoir pris le temps de partager ici votre sentiment sur votre séjour aux Jardins de la Médina. Je suis ravi que cette superbe demeure dont nous sommes si fiers, ait été le cadre exotique et tranquille d’une belle et mémorable expérience. Merci d’avoir été sensible à l’atmosphère relaxante et délicieusement parfumée de l’Espace Bien-Etre. Merci enfin, d’avoir choisi notre restaurant dont vous semblez avoir apprécié la cuisine innovante du Chef Sanaa, alliant la tradition marocaine aux saveurs méditerranéennes. Notre plus belle récompense sera de vous accueillir à nouveau. Merci et à bientôt !
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (30/03/2019)
Date of experience: 03/2019

Very relaxing and a quiet haven as opposed to the activity outside the hotel. Food was excellent.

Dear Shirley, your appreciation of this beautiful house has touched my heart, thank you so much! Although near to the old city, this riad provides a complete change of scenery in an authentic setting. Perfect for a romantic moment or to experience total escape, the spirit of the place is also present in our restaurant with an innovative menu blending Moroccan cuisine with international accents. Our teams had great pleasure looking after you. Your return will honour us, it will be our best reward!
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