Public Reviews Score
92%

"Very satisfied"

Based on 3,437 reviews across 11 portals
:
By Louise
Friends
40-49 years
Reviewed: 7 years ago (22/03/2019)
Date of experience: 03/2019

It was an amazing hotel. Was so much better than we thought it would be, although we did expect it to be good. It far exceeded expectations. Well done. We hope to be back next year.

There are no nicer compliments, thank you Louise! I’m delighted we delivered what you had expected from this beautiful dwelling and even more… It has been a pleasure to help making of your stay, a memorable experience. The peaceful beauty of this house brings an excellent balance between authenticity and modernity, thank you for being sensitive to it. Your desire to come back honours us. We can’t wait for your return!
By Sylvia
Friends
60-69 years
Reviewed: 7 years ago (21/03/2019)
Date of experience: 03/2019

We had a very enjoyable stay!

These few words couldn’t be more pleasant to read, thank you! Your appreciation rewards the work we do daily to be worthy of this place and of its guests. Our job is to give happiness, your satisfaction is bringing joy to all of us. We can’t wait to welcome you back for another moment of relaxation and well-being. See you soon!
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (21/03/2019)
Date of experience: 03/2019

Venant à Marrakech depuis de nombreuses années et changent de résidence à chaque fois pour des raisons de découverte nous constatons que votre potentiel est énorme ( jardin et terrasses) rapport qualité prix cher

Je vous remercie Jean Pierre d’avoir pris le temps d’exprimer ici votre sentiment. Je suis ravi que vous ayez apprécié le cadre exotique et unique de ce riad, son jardin et ses terrasses. Cependant, votre court séjour dans notre belle demeure ne semble pas avoir comblé vos attentes. Je suis surpris que vous n’ayez échangé votre déception ni avec le personnel ni avec moi-même et je le regrette sincèrement. Je pense que la jolie chambre qui vous a été proposée, avec vue sur le jardin et sa piscine, était d’un bon rapport qualité prix. Cette maison a une âme authentique et vraie. C’est ce qui fait son charme, ce qui lui vaut depuis tant d’années une clientèle exigeante et fidèle, ce qui la distingue de ses nombreux concurrents et amis de la région.
No Public Name
Family
70-79 years
Reviewed: 7 years ago (20/03/2019)
Date of experience: 03/2019

les jardins de la medina was a hidden garden of beauty and quiet and relaxation. coupled with a professional, friendly staff, comfortalble rooms and excellent food i would definitely return and recomment it to friends

In spite its proximity to the old city, this riad provides a complete change of scenery in an unspoilt setting mixing authenticity, traditions and modern comfort. Every day we do our best to be worthy of this house and of its guests. Your enthusiastic comment is so pleasant to read, thank you! Your satisfaction is our very best reward and your kind recommendation is honouring us. You are here at home, we can’t wait to welcome you and your friends soon!
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (20/03/2019)
Date of experience: 03/2019

A perfect holiday for both of us

My most sincere thanks for these laudatory words. I’m delighted you both have enjoyed our little exotic paradise, its heated pool and its terrace overlooking the Atlas. The authentic setting of this beautiful house is conceived to bring you happiness and tranquillity in modern comfort. Thank you John for being sensitive to it. Welcoming you again will be our best reward!
No Public Name
Friends
70-79 years
Reviewed: 7 years ago (20/03/2019)
Date of experience: 03/2019

V comfortable. Front desk staff excellent but restaurant staff a bit more reluctant to help ie half laid tables at breakfast and we had to ask for milk etc.

Dear Lorna, thank you for taking the time to write to us. I’m sincerely sorry your visit to our restaurant wasn’t up to your anticipation. Your remarks have been heard and had my full consideration. Please accept my sincere apologies for any inconvenience you may have suffered. We hope to have the honour to welcome you again for a moment beyond reproach!
By Julie
Couple
20-29 years
Reviewed: 7 years ago (17/03/2019)
Date of experience: 03/2019

Personnel aimable et de bonne volonté. Établissement de charme, très bien tenu.
Seul petit bémol: la piscine avec souvent trop de monde par rapport à la capacité, principalement du au fait qu’il est possible d’acheter des “pass”

Je vous remercie pour ce commentaire charmant. Je suis heureux que vous ayez apprécié le cadre intime, authentique et tranquille de cette belle demeure. Je regrette cependant que vous n’ayez pu profiter de la piscine autant que vous l’auriez souhaité. Je voudrais apporter ici quelques précisions pour ce qui concerne l’accès à la piscine. Depuis de nombreuses années, nous ouvrons nos portes aux non-résidents de l’hôtel, auxquels nous offrons une formule « détente » qui inclut un lunch, un soin dans notre espace bien-être et l’accès gratuit à notre piscine chauffée. J’ose espérer que nous aurons le plaisir et le privilège de vous accueillir à nouveau !
By El Fahidi Abdeljalil.Colart Na..
Couple
50-59 years
Reviewed: 7 years ago (16/03/2019)
Date of experience: 03/2019

Bravos pour les bouteilles réutilisable dans la salle de bain.La manière de gérer les draps de lit et oreillers ainsi que les serviettes de bain. Environnement écologique et nous, avons gagner

Chers amis, je vous remercie d’avoir pris le temps d’exprimer ici votre sentiment. Je suis heureux que vous ayez apprécié les efforts que nous faisons pour préserver ce que la nature nous a offert. Votre participation nous aide grandement et votre satisfaction est notre plus belle récompense. Ce fut un plaisir et un privilège de veiller sur vous. Votre retour dans cette belle demeure nous honorera. Vous êtes ici chez vous !
By Graham
Couple
70-79 years
Reviewed: 7 years ago (16/03/2019)
Date of experience: 03/2019

The location was superb and a real oasis of calm in the energy of the medina. The hotel and its staff were all we had been led to expect and probably in some ways exceeded our expectations. Marrakech is a destinations that is all about experiences and Les Jardins certainly helps its guests to achieve and enjoy many. We also took advantage to visit Ourika and the gateway to the Atlas Mountains which added a further reason why we should, and will, return.

Dear Graham, this laudatory comment has touched my heart, thank you! I’m glad you have enjoyed your time with us in this beautiful region. Les Jardins de la Médina seems indeed to offer an excellent balance between authenticity and modernity, modern comfort and respect of traditions. Located in the heart of the old city, this house and its garden offer a necessary retreat to enjoy a romantic moment in the winter sun. Our teams had great pleasure looking after you, your satisfaction is their best reward. We can’t wait for your return!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (16/03/2019)
Date of experience: 03/2019

Wonderful. The hotel gardens are an oasis of tranquility from the birds singing to the tortoises roaming in the grounds.

Dear Angela, thank you for your appreciation of the beautiful grounds surrounding this authentic house which has a soul and a story. The character of this riad provides a sense of uniqueness while retaining our traditions. I’m glad you have enjoyed our wildlife. Your satisfaction is an honour, your return to Les Jardins de la Médina will be our best reward. See you soon!
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