Public Reviews Score
93%

"Very satisfied"

Based on 3,637 reviews across 10 portals
:
By Larsilliere
Couple
30-39 years
Reviewed: 8 years ago (01/04/2019)
Date of experience: 03/2019

Un séjour inoubliable ! Tout était parfait ! Du chauffeur dès le transfert, lors de l'accueil à l'hôtel.
Le spa et ses prestations sont vraiment une plus-value au séjour.
Quant au restaurant, les plats sont délicieux. Le buffet du petit déjeuner est au top également.

Bonjour Mélissa ! Comment vous remercier de ce superbe commentaire et d’avoir pris le temps de partager ici votre sentiment sur votre séjour aux Jardins de la Médina. Je suis ravi que cette superbe demeure dont nous sommes si fiers, ait été le cadre exotique et tranquille d’une belle et mémorable expérience. Merci d’avoir été sensible à l’atmosphère relaxante et délicieusement parfumée de l’Espace Bien-Etre. Merci enfin, d’avoir choisi notre restaurant dont vous semblez avoir apprécié la cuisine innovante du Chef Sanaa, alliant la tradition marocaine aux saveurs méditerranéennes. Notre plus belle récompense sera de vous accueillir à nouveau. Merci et à bientôt !
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (30/03/2019)
Date of experience: 03/2019

Very relaxing and a quiet haven as opposed to the activity outside the hotel. Food was excellent.

Dear Shirley, your appreciation of this beautiful house has touched my heart, thank you so much! Although near to the old city, this riad provides a complete change of scenery in an authentic setting. Perfect for a romantic moment or to experience total escape, the spirit of the place is also present in our restaurant with an innovative menu blending Moroccan cuisine with international accents. Our teams had great pleasure looking after you. Your return will honour us, it will be our best reward!
By Christi Butt
Friends
50-59 years
Reviewed: 8 years ago (30/03/2019)
Date of experience: 03/2019

Excellent! Very comfortable and inviting environment.

Few words for so many compliments, thank you! Thank you for your appreciation of the beautiful oasis of greenery and the comfort of this authentic and unique house. Our pleasure is to give happiness and to make your moment with us, a memorable experience. Our best reward will be to see you again!
By Katrine Ellegaard
Friends
40-49 years
Reviewed: 8 years ago (28/03/2019)
Date of experience: 03/2019

We had such a great stay and everything was even better than we expected.

Dear friends, thank you for this laudatory comment which touched my heart. It has been a pleasure to look after your comfort and your well-being. All of us will make sure that your return to this house will bring you even more enjoyment and happiness. Thank you for the great compliments and see you soon!
No Public Name
Alone
50-59 years
Reviewed: 8 years ago (28/03/2019)
Date of experience: 03/2019

It was excellent. My favorite place in all my Moroccan travels

Dear Robert, your laudatory and enthusiastic comment has really touched my heart, thank you! There is no better reward for the efforts we put daily in our work. It has been an honour and a pleasure to look after you. It will be a privilege to welcome you again. This is your home!
No Public Name
Couple
50-59 years
Reviewed: 8 years ago (25/03/2019)
Date of experience: 03/2019

Lovely place but something changed.
Over priced food for mediocre quality same drink.
Breakfast poor

Thank you Nigel for taking the time to express your sentiment here. Firstly, I want to thank you for choosing our riad for a second time, your loyalty is honouring us. However, I regret sincerely that we didn’t fulfil all your expectations. I would have liked the opportunity to discuss your disappointment. I'm sorry your meals weren’t to your liking. Les Jardins de la Médina’s restaurant is usually considered one of the best tables in the city. Chef Sanaa offers a particularly inventive menu, with many inspirations, and the wine list is one of the most beautiful in Marrakech. But cooking is not an exact science and I can admit that we cannot please everyone or that a weakness may occur. I therefore recommend that you give us a second chance. I am sure that we will be able to replace this dissatisfaction with a perfect experience in every respect.
By Andrew Dungan
Couple
70-79 years
Reviewed: 8 years ago (24/03/2019)
Date of experience: 03/2019

Good. Staff very helpful with tours, hair=dresser, taxis, and restaurant staff very nice and efficient.

Thank you Andrew for the compliments you addressed kindly to all the teams who have helped making your stay pleasant and comfortable. This house, conceived for happiness, provides a complete change of scenery in an authentic and unique setting. It is the perfect romantic escape and I’m delighted you have enjoyed it. It has been a privilege to look after you, your return will be our best reward. See you soon!
No Public Name
Couple
70-79 years
Reviewed: 8 years ago (24/03/2019)
Date of experience: 03/2019

Great staff, food, room.

These few words are a so pleasant to read, thank you! Your comment is the best reward for the efforts we do every day to be worthy of this house and of its guests. I’m delighted you have enjoyed the modern comfort of your room as much as you have appreciated the dishes we propose in our restaurant. It has been a pleasure to look after you. We can’t wait for your return. See you soon!
By Mr Mrs Adey
Couple
60-69 years
Reviewed: 8 years ago (24/03/2019)
Date of experience: 03/2019

Dry welcome service in Restaurant much better than last year, although did have a problem one lunchtime nevtheless a lot better

Dear Adrienne and Giles, I would like first and foremost to thank you for your loyalty, it is our greatest reward! I’m very pleased your second stay lived up to your expectations. On your next visit, please don’t hesitate to express your sentiments and your wishes. I will personally ensure to answer them to your satisfaction. Thank you and see you soon!
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (24/03/2019)
Date of experience: 03/2019

We had a lovely time in Marrakech particularly as the hotel was exactly right - in the right (central ie in the Medina) location and superb accommodation.

My most sincere thanks for this beautiful comment. I’m very pleased you have appreciated the marriage between authenticity and modern comfort offered by this beautiful house. Located in the heart of the old city, this oasis of greenery and tranquillity creates an exceptional setting in which we will be delighted to welcome you again. Thank you Judith and see you soon!
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