Public Reviews Score
92%

"Very satisfied"

Based on 3,805 reviews across 10 portals
:
By Katrine Ellegaard
Friends
40-49 years
Reviewed: 7 years ago (28/03/2019)
Date of experience: 03/2019

We had such a great stay and everything was even better than we expected.

Dear friends, thank you for this laudatory comment which touched my heart. It has been a pleasure to look after your comfort and your well-being. All of us will make sure that your return to this house will bring you even more enjoyment and happiness. Thank you for the great compliments and see you soon!
No Public Name
Alone
50-59 years
Reviewed: 7 years ago (28/03/2019)
Date of experience: 03/2019

It was excellent. My favorite place in all my Moroccan travels

Dear Robert, your laudatory and enthusiastic comment has really touched my heart, thank you! There is no better reward for the efforts we put daily in our work. It has been an honour and a pleasure to look after you. It will be a privilege to welcome you again. This is your home!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (25/03/2019)
Date of experience: 03/2019

Lovely place but something changed.
Over priced food for mediocre quality same drink.
Breakfast poor

Thank you Nigel for taking the time to express your sentiment here. Firstly, I want to thank you for choosing our riad for a second time, your loyalty is honouring us. However, I regret sincerely that we didn’t fulfil all your expectations. I would have liked the opportunity to discuss your disappointment. I'm sorry your meals weren’t to your liking. Les Jardins de la Médina’s restaurant is usually considered one of the best tables in the city. Chef Sanaa offers a particularly inventive menu, with many inspirations, and the wine list is one of the most beautiful in Marrakech. But cooking is not an exact science and I can admit that we cannot please everyone or that a weakness may occur. I therefore recommend that you give us a second chance. I am sure that we will be able to replace this dissatisfaction with a perfect experience in every respect.
By Andrew Dungan
Couple
70-79 years
Reviewed: 7 years ago (24/03/2019)
Date of experience: 03/2019

Good. Staff very helpful with tours, hair=dresser, taxis, and restaurant staff very nice and efficient.

Thank you Andrew for the compliments you addressed kindly to all the teams who have helped making your stay pleasant and comfortable. This house, conceived for happiness, provides a complete change of scenery in an authentic and unique setting. It is the perfect romantic escape and I’m delighted you have enjoyed it. It has been a privilege to look after you, your return will be our best reward. See you soon!
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (24/03/2019)
Date of experience: 03/2019

Great staff, food, room.

These few words are a so pleasant to read, thank you! Your comment is the best reward for the efforts we do every day to be worthy of this house and of its guests. I’m delighted you have enjoyed the modern comfort of your room as much as you have appreciated the dishes we propose in our restaurant. It has been a pleasure to look after you. We can’t wait for your return. See you soon!
By Mr Mrs Adey
Couple
60-69 years
Reviewed: 7 years ago (24/03/2019)
Date of experience: 03/2019

Dry welcome service in Restaurant much better than last year, although did have a problem one lunchtime nevtheless a lot better

Dear Adrienne and Giles, I would like first and foremost to thank you for your loyalty, it is our greatest reward! I’m very pleased your second stay lived up to your expectations. On your next visit, please don’t hesitate to express your sentiments and your wishes. I will personally ensure to answer them to your satisfaction. Thank you and see you soon!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (24/03/2019)
Date of experience: 03/2019

We had a lovely time in Marrakech particularly as the hotel was exactly right - in the right (central ie in the Medina) location and superb accommodation.

My most sincere thanks for this beautiful comment. I’m very pleased you have appreciated the marriage between authenticity and modern comfort offered by this beautiful house. Located in the heart of the old city, this oasis of greenery and tranquillity creates an exceptional setting in which we will be delighted to welcome you again. Thank you Judith and see you soon!
By Vivian and Andrew Dungan
Couple
60-69 years
Reviewed: 7 years ago (23/03/2019)
Date of experience: 03/2019

Lovely!!!! The staff went out of their way to make sure we were very comfortable!

I thank you for this laudatory comment which touched my heart. It has been our pleasure to look after your comfort and your well-being. All of us will make sure that your next visit to this house will bring you more enjoyment and happiness. See you soon!
By HG
Couple
30-39 years
Reviewed: 7 years ago (23/03/2019)
Date of experience: 03/2019

Beautiful gardens, lovely room

Thank you for the beautiful compliments! I’m very happy you have enjoyed this authentic and comfortable dwelling nested in an oasis of greenery at the doorstep of the Médina. A peaceful haven as perfect for a romantic moment as it is for an escape in the winter sun. We hope to get the pleasure of welcoming you again soon!
By Louise
Friends
40-49 years
Reviewed: 7 years ago (22/03/2019)
Date of experience: 03/2019

It was an amazing hotel. Was so much better than we thought it would be, although we did expect it to be good. It far exceeded expectations. Well done. We hope to be back next year.

There are no nicer compliments, thank you Louise! I’m delighted we delivered what you had expected from this beautiful dwelling and even more… It has been a pleasure to help making of your stay, a memorable experience. The peaceful beauty of this house brings an excellent balance between authenticity and modernity, thank you for being sensitive to it. Your desire to come back honours us. We can’t wait for your return!
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