Public Reviews Score
93%

"Very satisfied"

Based on 3,637 reviews across 10 portals
:
By Graham
Couple
70-79 years
Reviewed: 8 years ago (16/03/2019)
Date of experience: 03/2019

The location was superb and a real oasis of calm in the energy of the medina. The hotel and its staff were all we had been led to expect and probably in some ways exceeded our expectations. Marrakech is a destinations that is all about experiences and Les Jardins certainly helps its guests to achieve and enjoy many. We also took advantage to visit Ourika and the gateway to the Atlas Mountains which added a further reason why we should, and will, return.

Dear Graham, this laudatory comment has touched my heart, thank you! I’m glad you have enjoyed your time with us in this beautiful region. Les Jardins de la Médina seems indeed to offer an excellent balance between authenticity and modernity, modern comfort and respect of traditions. Located in the heart of the old city, this house and its garden offer a necessary retreat to enjoy a romantic moment in the winter sun. Our teams had great pleasure looking after you, your satisfaction is their best reward. We can’t wait for your return!
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (16/03/2019)
Date of experience: 03/2019

Wonderful. The hotel gardens are an oasis of tranquility from the birds singing to the tortoises roaming in the grounds.

Dear Angela, thank you for your appreciation of the beautiful grounds surrounding this authentic house which has a soul and a story. The character of this riad provides a sense of uniqueness while retaining our traditions. I’m glad you have enjoyed our wildlife. Your satisfaction is an honour, your return to Les Jardins de la Médina will be our best reward. See you soon!
No Public Name
Couple
30-39 years
Reviewed: 8 years ago (15/03/2019)
Date of experience: 03/2019

Great hospitality!

Exteemly friendly staff that make you feel relaxed and chilled.

Thank you for taking the time to share your sentiment here. Your enthusiastic comment touched me deeply. I’m really pleased you have enjoyed the authenticity of our riad minutes of walk from the bustling Médina. Our teams have been delighted to look after you, thank you for being sensitive to it! Your visit has honoured us, your return to this house will be our utmost reward. You are here at home, see you soon!
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (12/03/2019)
Date of experience: 03/2019

An excellent stay, we would definitely return should our travels take us back to Marrakech

Thank you for the lovely words of a great compliment. I am happy you have enjoyed Les Jardins de la Médina for its beautiful oasis and the modern comfort of its rooms. Although near to the old city, this house provides a complete change of scenery in an unspoilt exotic and authentic setting, perfect for a romantic time or to experience total escape in the winter sun. This is your home, we hope to having the privilege and the pleasure to welcome you again!
No Public Name
Family
50-59 years
Reviewed: 8 years ago (12/03/2019)
Date of experience: 03/2019

exciting hotel; courteous personell, wonderfull cuisine; fabulous places to rest in the inner area;

What can I add to this comment but a huge thank you! I am delighted you have enjoyed the tranquillity, the authenticity of this enchanting house and the personnel who looked after you. Your relaxation and well-being are our greatest reward. We hope to get the pleasure of welcoming you again soon!
No Public Name
Couple
50-59 years
Reviewed: 8 years ago (12/03/2019)
Date of experience: 03/2019

Good. The food menu could offer more choice and portions a little more generous.

I thank you for taking the time to share your sentiment on this page. Our retreat within minutes of walk to the main touristic places, brings an excellent balance between authenticity and modernity and provide the perfect getaway during the winter months. Thank you for being sensitive to it. Rest assured that your remark has been heard and that it has caught my full attention. Thank you, this is how we improve. We hope to get the pleasure of seeing you again soon!
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (11/03/2019)
Date of experience: 03/2019

Very nice environment with plenty wildlife around.food disappointing and breakfast limited if you don't eat eggs or meat.

Thank you for taking the time to express your sentiment here. I’m very pleased you have enjoyed this beautiful retreat and its garden which provide the perfect winter escape. This house has a soul and a story and seems to be conceived for pleasure and happiness. However, I am really sorry you didn’t enjoy your dining experience with us. Les Jardins de la Médina’s restaurant is usually considered one of the best restaurants in the city. In addition to the exceptional setting that you are kind enough to mention, Chef Sanaa offers a particularly inventive menu, with many inspirations from here and elsewhere. But cooking is not an exact science and I can admit that we cannot please everyone or that a weakness may occur. I also regret we couldn’t offer you a satisfying choice for your breakfast, despite an excellent selection of hot and cold dishes. Nonetheless your remark has been heard and I thank you for it. Be assured it has my entire consideration and I will look into it. This is how we improve. We hope to have the pleasure and the privilege to welcome you again.
By Schockert
Family
50-59 years
Reviewed: 8 years ago (11/03/2019)
Date of experience: 03/2019

Accueil chaleureux, excellent hôtel avec des repas délicieux

Chère Marie, quels beaux compliments, merci ! Votre appréciation nous va droit au cœur et nous récompense des efforts que nous faisons chaque jour pour être dignes de cette belle demeure et de ses hôtes. Merci d’avoir choisi de prendre vos repas dans notre restaurant. Nous avons élaboré une carte qui se veut inventive tout en plongeant ses racines dans l’esprit du lieu. Je suis heureux qu’elle ait répondu à vos attentes. Il nous tarde de vous revoir et partager d’autres moments de bonheur.
No Public Name
Family
50-59 years
Reviewed: 8 years ago (11/03/2019)
Date of experience: 03/2019

Very fine. We have only one comment, the restaurant openrd at 7.30 an, but the breakfast wasn’t ready, no juice and hot food, no bread before we afsked for it.

Dear friends, I thank you for taking the time to express your sentiment here. Your words convey your appreciation for the exotic refinement of this house, however, I’m sorry we didn’t fulfil all your expectations. Your constructive remark has been heard. This matter has my full attention and be assured, I will look at it without delay. We hope to get the pleasure and the privilege to welcome you again. I will personally ensure that your next visit is impeccable.
No Public Name
Family
60-69 years
Reviewed: 8 years ago (07/03/2019)
Date of experience: 02/2019

Beautiful grounds and lounging areas around the property. I'd come back in heartbeat!

Dear friend, thank you for taking the time to share your sentiment here. I’m very happy you have enjoyed this unique and authentic house, its secluded garden and the terrace overlooking the amazing picture of the old city and the Atlas: the perfect setting for a romantic getaway or to experience total escape. Your wish to come back is a great reward. We hope to get the pleasure of seeing you again soon!
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