Public Reviews Score
92%

"Very satisfied"

Based on 3,629 reviews across 10 portals
:
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (12/03/2019)
Date of experience: 03/2019

Good. The food menu could offer more choice and portions a little more generous.

I thank you for taking the time to share your sentiment on this page. Our retreat within minutes of walk to the main touristic places, brings an excellent balance between authenticity and modernity and provide the perfect getaway during the winter months. Thank you for being sensitive to it. Rest assured that your remark has been heard and that it has caught my full attention. Thank you, this is how we improve. We hope to get the pleasure of seeing you again soon!
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (11/03/2019)
Date of experience: 03/2019

Very nice environment with plenty wildlife around.food disappointing and breakfast limited if you don't eat eggs or meat.

Thank you for taking the time to express your sentiment here. I’m very pleased you have enjoyed this beautiful retreat and its garden which provide the perfect winter escape. This house has a soul and a story and seems to be conceived for pleasure and happiness. However, I am really sorry you didn’t enjoy your dining experience with us. Les Jardins de la Médina’s restaurant is usually considered one of the best restaurants in the city. In addition to the exceptional setting that you are kind enough to mention, Chef Sanaa offers a particularly inventive menu, with many inspirations from here and elsewhere. But cooking is not an exact science and I can admit that we cannot please everyone or that a weakness may occur. I also regret we couldn’t offer you a satisfying choice for your breakfast, despite an excellent selection of hot and cold dishes. Nonetheless your remark has been heard and I thank you for it. Be assured it has my entire consideration and I will look into it. This is how we improve. We hope to have the pleasure and the privilege to welcome you again.
By Schockert
Family
50-59 years
Reviewed: 7 years ago (11/03/2019)
Date of experience: 03/2019

Accueil chaleureux, excellent hôtel avec des repas délicieux

Chère Marie, quels beaux compliments, merci ! Votre appréciation nous va droit au cœur et nous récompense des efforts que nous faisons chaque jour pour être dignes de cette belle demeure et de ses hôtes. Merci d’avoir choisi de prendre vos repas dans notre restaurant. Nous avons élaboré une carte qui se veut inventive tout en plongeant ses racines dans l’esprit du lieu. Je suis heureux qu’elle ait répondu à vos attentes. Il nous tarde de vous revoir et partager d’autres moments de bonheur.
No Public Name
Family
50-59 years
Reviewed: 7 years ago (11/03/2019)
Date of experience: 03/2019

Very fine. We have only one comment, the restaurant openrd at 7.30 an, but the breakfast wasn’t ready, no juice and hot food, no bread before we afsked for it.

Dear friends, I thank you for taking the time to express your sentiment here. Your words convey your appreciation for the exotic refinement of this house, however, I’m sorry we didn’t fulfil all your expectations. Your constructive remark has been heard. This matter has my full attention and be assured, I will look at it without delay. We hope to get the pleasure and the privilege to welcome you again. I will personally ensure that your next visit is impeccable.
No Public Name
Family
60-69 years
Reviewed: 7 years ago (07/03/2019)
Date of experience: 02/2019

Beautiful grounds and lounging areas around the property. I'd come back in heartbeat!

Dear friend, thank you for taking the time to share your sentiment here. I’m very happy you have enjoyed this unique and authentic house, its secluded garden and the terrace overlooking the amazing picture of the old city and the Atlas: the perfect setting for a romantic getaway or to experience total escape. Your wish to come back is a great reward. We hope to get the pleasure of seeing you again soon!
No Public Name
Family
30-39 years
Reviewed: 7 years ago (06/03/2019)
Date of experience: 03/2019

Charming hotel with amazing staff. An oasis just outside the medina. Great for holidaying with a baby.

What a charming comment, thank you! Your appreciation is a great reward. We have been delighted to look after your comfort and the well-being of your young family. Our job is to give happiness, your satisfaction is bringing joy to all of us. We hope to have the pleasure to welcoming you back. See you soon!
By Nick
Couple
50-59 years
Reviewed: 7 years ago (05/03/2019)
Date of experience: 03/2019

Excellent relaxing and worthwhile

I thank you Nick for these wonderful words that touched my heart. Our job is to give happiness, your satisfaction is bringing joy to all of us. Thank you for being sensitive to the beauty and the tranquillity of this beautiful house and its exotic gardens, perfect for a romantic time or to relax in an unspoilt and authentic setting. We can’t wait to welcome you again soon!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (04/03/2019)
Date of experience: 03/2019

Fabulous and memorable

There is absolutely nothing I can add to these wonderful two words but a huge thanks. Our pleasure is to give happiness and to make your moment with us, a memorable experience. All the teams will make sure that your return to our house will bring you even more enjoyment and happiness. Thank you for your appreciation and your great compliments and see you soon!
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (04/03/2019)
Date of experience: 03/2019

Très bel hotel, très bonne table, personnel aux petits soins. Séjour très agréable.

Je vous remercie pour ces beaux compliments qui me vont droit au cœur. Il n’est de plus belle récompense pour les efforts que nous faisons chaque jour d’être dignes de cette belle maison et de ses hôtes. Je suis heureux que vous ayez apprécié tout ce qui fait de cette demeure un havre de paix unique et authentique. Nous avons pris grand plaisir à veiller sur votre bien-être et votre relaxation, votre satisfaction nous honore. Nous espérons avoir le privilège de vous accueillir à nouveau pour un autre moment de bonheur. A bientôt !
By John Powell
Couple
50-59 years
Reviewed: 7 years ago (04/03/2019)
Date of experience: 03/2019

An absolutely wonderful experience, the Hotel is just beautiful and the staff and food amazing - a true oasis of calm and luxury!

Dear John, giving happiness is our job and our happiness is to know that you are satisfied! Your wonderful comment has touched my heart. I’m delighted you have enjoyed the exotic refinement of this house and its uniqueness. A walk away from the tumult of the Médina, our authentic restaurant offers a blend of traditional Moroccan and international flavours, placing us among the best tables in town. Your appreciation is a great reward, your return to this house will be an honour. Thank you and see you soon!
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