Public Reviews Score
92%

"Very satisfied"

Based on 3,629 reviews across 10 portals
:
By Bernard
Friends
40-49 years
Reviewed: 7 years ago (03/03/2019)
Date of experience: 03/2019

Un havre de paix au coeur de la medina... juste splendide et reposant. Merci pour ce bel accueil

Et merci à vous d’avoir pris le temps de partager votre moment aux Jardins de la Médina, avec celles et ceux qui nous liront. Je suis très heureux que nous ayons contribué à faire de votre séjour, un souvenir mémorable. Que dire de plus, si ce n’est vous transmettre ma sincère reconnaissance pour votre appréciation. Cette splendide demeure semble avoir été conçue pour le plaisir et la relaxation, merci d’y avoir été sensible. Votre retour sera notre plus belle récompense. A très bientôt !
No Public Name
Couple
70-79 years
Reviewed: 7 years ago (03/03/2019)
Date of experience: 03/2019

We are a well travelled and discerning couple. This hotel was in the upper bracket of our experience for all round value. We have already recommended it and Marrakech generally to friends. It's well located. The accommodation was spacious and the gardens- which are about an acre - are green green, filled with bird song, a step from the room and spectacular. There is a decent, heated swimming pool and relaxing sun blessed terraces. We were there for four nights and will go back, and there are not very many hotels that we say that about.

Dear friends, to this beautiful comment, I can only add a special thanks for all your lovely words toward us and for the enthusiasm you had writing this description. This unique and authentic dwelling nested in an oasis of greenery, is the perfect haven to experience a total escape in the winter sun, a stroll away from the tumultuous city. Your satisfaction is giving a sense to the efforts all of us do every day to be worthy of this house and of its guests. Your appreciation and your wonderful recommendation honour us and we sincerely thank you for it. Your will of coming back is our best reward. We can’t wait to welcome you again, to share another moment of happiness.
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (01/03/2019)
Date of experience: 02/2019

Loved peacefulness and quiet after busy life outside the hotel. Beautiful gardens and pool. Dinner in restaurant excellent.

After a stroll along the streets of Marrakech, Les Jardins de la Médina is pleased to invite you to its beautiful and authentic house. Thank you for your lovely comment and for your appreciation of this unique setting where luxurious greenery contrast with warm colours and lights. It has been our great pleasure to have made your time with us, a memorable experience. Your return will be an honour and our best reward. This is your home, we can’t wait to welcome you back!
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (01/03/2019)
Date of experience: 02/2019

I wish I could have stayed longer at your wonderful oasis of calm and tranquility. Every day I loved the experience of stepping through the doorway from the very busy street into the peace and calm of your beautiful gardens. From the the way we were welcomed on arrival to the time we left we enjoyed every moment. I commend you on your staff, every single one them was courteous and professional. We found the food to be of an exceptionally high standard and the facial we had at the spa was undoubtedly the best either of us had ever had. Finally the team on reception arranged taxis/ bookings for visits etc and we were so impressed with the taxi driver we used him throughout our stay. I cannot wait to visit again.

Dear Carol, your laudatory comment, written in this beautiful way, is for our staff and the daily work they do, the best compliment! Although near the old city, this house provides a complete change of scenery in an unspoilt exotic and authentic setting. Thank you for your enthusiasm and for being so sensitive to the magic of this place and to the joy that it brings. Your recommendation goes straight to my heart. We feel privileged to look after customers like you, it gives a sense to our efforts. You are here at home, we can wait for your return to share another moment of happiness!
By Miss Sally
Couple
40-49 years
Reviewed: 7 years ago (01/03/2019)
Date of experience: 02/2019

Chambres et restaurant au top !

Merci beaucoup Miss Sally pour ce commentaire élogieux, il me touche beaucoup ! Nous avons été très heureux de vous accueillir aux Jardins de la Médina. Je suis heureux que vous ayez apprécié le confort moderne de cette belle maison, tout autant que la cuisine innovante de notre Chef Sanaa servie dans un cadre tranquille et authentique. Nous espérons avoir le plaisir de vous accueillir à nouveau, pour partager avec vous un autre moment de bonheur. A bientôt !
No Public Name
Couple
60-69 years
Reviewed: 7 years ago (27/02/2019)
Date of experience: 02/2019

Apart from our initial problem of not having the room we booked through British Airways (BA) everything was really good. I think to blame BA and so let us take the stress was not a good thing to put on a new guest, but thankfully we were strong and got it sorted

Dear friends, firstly I want to thank you for taking the time to express your sentiment here. I’m pleased you have enjoyed your stay with us. Meanwhile, we apologize for the disagreement you went through, not dependent on our willingness and we invite you to give us a second chance. I will personally ensure that your next visit is impeccable. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (27/02/2019)
Date of experience: 02/2019

Das Hotel ist in einer sehr schönen Atmosphäre. Der Garten ist sehr einladend. Die Auswahl der Speisen und Getränke im Restaurant hat uns auch sehr gut gefallen. Sehr feines Frühstücksbuffet.

Sofia, I don’t know how to thank you for taking the time to write such a complimentary comment! I’m really pleased you wanted to share your lovely experience in our retreat. I’m delighted you found everything to your satisfaction and I thank you for being sensitive to the qualities of this beautiful house as perfect for a romantic time as it is for a family one. Your enthusiasm is our best reward. We hope to get the pleasure of seeing you again soon!
No Public Name
Family
60-69 years
Reviewed: 7 years ago (27/02/2019)
Date of experience: 02/2019

grand potentiel , très beau jardin, piscine de bonne taille et bien chauffée , dommage que sur la terrasse au dernier niveau, il n'y ait pas de bar ou restauration, la salle de restauration au rez de chaussée est triste et pas assez ouverte sur extérieur, personnel agréable, entrée, hall d'accueil et les chambres d'un autre âge, mais surtout sans caractère à part les terrasse pour les chambres agréables mais mal éclairées pour lire

Merci beaucoup pour avoir pris le temps d’apporter ici votre sentiment. Je suis ravi que vous ayez apprécié la localisation de l’hôtel, son jardin, sa piscine et le personnel qui a veillé sur votre séjour. Je regrette cependant que nous n’ayons pu satisfaire toutes vos attentes. En effet, nous n’avons ni bar ou restaurant sur la terrasse au dernier niveau. Néanmoins, nous avons mis à la disposition de nos clients, un téléphone directement lié au restaurant et à la réception ainsi qu’une carte, pour vous permettre de commander déjeuners, dîners ou boissons pendant la journée. Pour ce qui concerne l’éclairage, je vais veiller à ce qu’il soit augmenté et je vous remercie de l’avoir signalé. Quant au hall d’accueil, sa rénovation est prévue dans nos investissements de 2019. Cela dit, si on peut certainement nous reprocher beaucoup de choses, l’absence de caractère de l’hôtel n’en fait pas partie. Nombreux sont les commentaires publiés à notre sujet sur l’ensemble des plateformes de notation, qui évoquent la personnalité et l’authenticité de notre établissement. Cette maison du 19ème siècle a une âme authentique et vraie. C’est ce qui fait son charme, ce qui lui vaut depuis tant d’années une clientèle exigeante et fidèle, ce qui la distingue de ses nombreux concurrents et amis de la région.
By Simon Gunn
Couple
30-39 years
Reviewed: 7 years ago (25/02/2019)
Date of experience: 02/2019

Excellent break and our second time back ... there shall be a third later this year or early next!

Dear friends, I don’t know how to thank you for your great loyalty! Giving happiness is our job and our happiness is your satisfaction. Customers like you help us giving our best to be worthy of this beautiful house and of its guests. I’m delighted you have chosen again our riad to escape winter. It is an honour and a privilege to look after your comfort and your relaxation. Simon, you are here at home, see you soon!
No Public Name
Couple
30-39 years
Reviewed: 7 years ago (25/02/2019)
Date of experience: 02/2019

Très bonne expérience

Merci beaucoup Manon pour cet élogieux commentaire. Votre satisfaction nous honore et nous récompense des efforts que nous faisons chaque jour pour être dignes de cette belle demeure et de ses hôtes. Nous espérons avoir le plaisir et le privilège de vous accueillir à nouveau, pour profiter d’un autre moment de bonheur et de relaxation dans notre maison. Vous êtes ici chez vous, à bientôt !
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