Public Reviews Score
93%

"Very satisfied"

Based on 3,637 reviews across 10 portals
:
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (27/02/2019)
Date of experience: 02/2019

Apart from our initial problem of not having the room we booked through British Airways (BA) everything was really good. I think to blame BA and so let us take the stress was not a good thing to put on a new guest, but thankfully we were strong and got it sorted

Dear friends, firstly I want to thank you for taking the time to express your sentiment here. I’m pleased you have enjoyed your stay with us. Meanwhile, we apologize for the disagreement you went through, not dependent on our willingness and we invite you to give us a second chance. I will personally ensure that your next visit is impeccable. Thank you and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 8 years ago (27/02/2019)
Date of experience: 02/2019

Das Hotel ist in einer sehr schönen Atmosphäre. Der Garten ist sehr einladend. Die Auswahl der Speisen und Getränke im Restaurant hat uns auch sehr gut gefallen. Sehr feines Frühstücksbuffet.

Sofia, I don’t know how to thank you for taking the time to write such a complimentary comment! I’m really pleased you wanted to share your lovely experience in our retreat. I’m delighted you found everything to your satisfaction and I thank you for being sensitive to the qualities of this beautiful house as perfect for a romantic time as it is for a family one. Your enthusiasm is our best reward. We hope to get the pleasure of seeing you again soon!
No Public Name
Family
60-69 years
Reviewed: 8 years ago (27/02/2019)
Date of experience: 02/2019

grand potentiel , très beau jardin, piscine de bonne taille et bien chauffée , dommage que sur la terrasse au dernier niveau, il n'y ait pas de bar ou restauration, la salle de restauration au rez de chaussée est triste et pas assez ouverte sur extérieur, personnel agréable, entrée, hall d'accueil et les chambres d'un autre âge, mais surtout sans caractère à part les terrasse pour les chambres agréables mais mal éclairées pour lire

Merci beaucoup pour avoir pris le temps d’apporter ici votre sentiment. Je suis ravi que vous ayez apprécié la localisation de l’hôtel, son jardin, sa piscine et le personnel qui a veillé sur votre séjour. Je regrette cependant que nous n’ayons pu satisfaire toutes vos attentes. En effet, nous n’avons ni bar ou restaurant sur la terrasse au dernier niveau. Néanmoins, nous avons mis à la disposition de nos clients, un téléphone directement lié au restaurant et à la réception ainsi qu’une carte, pour vous permettre de commander déjeuners, dîners ou boissons pendant la journée. Pour ce qui concerne l’éclairage, je vais veiller à ce qu’il soit augmenté et je vous remercie de l’avoir signalé. Quant au hall d’accueil, sa rénovation est prévue dans nos investissements de 2019. Cela dit, si on peut certainement nous reprocher beaucoup de choses, l’absence de caractère de l’hôtel n’en fait pas partie. Nombreux sont les commentaires publiés à notre sujet sur l’ensemble des plateformes de notation, qui évoquent la personnalité et l’authenticité de notre établissement. Cette maison du 19ème siècle a une âme authentique et vraie. C’est ce qui fait son charme, ce qui lui vaut depuis tant d’années une clientèle exigeante et fidèle, ce qui la distingue de ses nombreux concurrents et amis de la région.
By Simon Gunn
Couple
30-39 years
Reviewed: 8 years ago (25/02/2019)
Date of experience: 02/2019

Excellent break and our second time back ... there shall be a third later this year or early next!

Dear friends, I don’t know how to thank you for your great loyalty! Giving happiness is our job and our happiness is your satisfaction. Customers like you help us giving our best to be worthy of this beautiful house and of its guests. I’m delighted you have chosen again our riad to escape winter. It is an honour and a privilege to look after your comfort and your relaxation. Simon, you are here at home, see you soon!
No Public Name
Couple
30-39 years
Reviewed: 8 years ago (25/02/2019)
Date of experience: 02/2019

Très bonne expérience

Merci beaucoup Manon pour cet élogieux commentaire. Votre satisfaction nous honore et nous récompense des efforts que nous faisons chaque jour pour être dignes de cette belle demeure et de ses hôtes. Nous espérons avoir le plaisir et le privilège de vous accueillir à nouveau, pour profiter d’un autre moment de bonheur et de relaxation dans notre maison. Vous êtes ici chez vous, à bientôt !
No Public Name
Couple
70-79 years
Reviewed: 8 years ago (24/02/2019)
Date of experience: 02/2019

The hotel is seeking to attract North European guests and in many ways meets the standards they require, for instance the catering is excellent, but the room whilst spacious and with a nice balcony is not up to those standards.

I thank you for taking the time to express your sentiment here and I thank you for your appreciation. I’m very pleased you have enjoyed the restaurant’s menu which presents the best of traditional Moroccan cuisine open to the world. On the other hand, Les Jardins de la Médina didn't seem to have fulfil all your expectations and I regret it. The vast majority of the ratings we receive acknowledge the modern comfort of the accommodations, the exotic garden and its fauna but above all, praise the uniqueness and the authenticity of this beautiful dwelling. This house, conceived for pleasure and relaxation, has a soul and a story. It offers a total escape with accents of magic which can’t be compared to modern places. We are its guardians doing our best every day to be worthy of it and of its guests. I suppose, it is difficult to please everyone, but the satisfaction of our customers is a constant and very high consideration. We hope to have the pleasure to welcome you again!
By Laura Shuttleworth
Couple
60-69 years
Reviewed: 8 years ago (24/02/2019)
Date of experience: 02/2019

V good. Things to Improve on:
Our breakfast was not removed from outside our door until we requested 12 hours later.
We were only given 1 bath towel.
No teaspoons or plates on our breakfast tray.
Our complimentary plate of pastries were delicious but the empty plate was not taken away.

Dear Laura, thank you for taking the time to express your sentiment here. I’m pleased you have enjoyed your stay in this beautiful house conceived for well-being and happiness. I’m sorry you didn’t receive all the assistance you needed and I apologize for any inconvenience this may have caused. Your friendly and constructive remarks have been heard and received all my attention, this is how we improve. Be assured that no effort will be spared to continue to offer a quality of service and comfort we are proud of. We will be honoured by your return and I will personally make sure that your next visit will be beyond reproach!
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (24/02/2019)
Date of experience: 02/2019

Overall very positive, impressed by the facility to choose not to have clean linen and towels thus saving water. The envelope left for a tip at the end is good as it avoids needing to have change for constant tips for service. Only one slight negative that the sachets of tea were not replenished every day which may have been a minor oversight.

Thank you, we are touched by your very kind words. I’m pleased you have enjoyed your moment with us. Your friendly remark has been heard and had my full attention. Please accept my sincere apologies for the oversight. Les Jardins de la Médina is training and encouraging its staff to preserve natural resources and to value recycling. We are honoured by your help and your support and we thank you for them. Thank you also for your note on our tipping system. It isn’t compulsory of course, but it allows us to share your generosity with everyone you met and those behind the scene who have also helped making your stay pleasant and comfortable, such as security, technical services, kitchen staff, gardeners, painters etc… Our greatest reward would be that you decide to come back. This is your home, see you soon!
By Leslie English
Couple
70-79 years
Reviewed: 8 years ago (23/02/2019)
Date of experience: 02/2019

We had a most enjoyable stay at your Riad. Location excellent easy access too travel around the Medina. Restaurant first class staff friendly and helpful. Overall I certainly recommend this property to friends and family.

What can I add to this wonderful comment but a sincere thanks! I’m delighted you were touched by the authenticity and the uniqueness of this beautiful dwelling, perfect for a romantic time or to experience a total escape in the sunny Marrakech. Your satisfaction rewards our daily efforts to be worthy of this house and of its guests. Your recommendation honours us. Thank you Leslie, we hope to get the pleasure of seeing you again soon!
By Andrew Chipchase
Couple
60-69 years
Reviewed: 8 years ago (23/02/2019)
Date of experience: 02/2019

From the moment we arrived we were made to feel very welcome. We sat in the exquisite garden under orange trees drinking mint tea whilst we were checked in. The restaurant is elegant and stylish but relaxed and comfortable. The food is delicious with a good selection of traditional Moroccan dishes and wines. On most evenings a musician strums discreetly to enhance the relaxed, romantic atmosphere. In the daytime we relaxed on sun loungers on the roof and looked out to the Atlas mountains. We also enjoyed the heated swimming pool. Marrakech is an exciting and vibrant city and Les Jardins de la Medina is a perfect oasis within its walls.

Andrew, I don’t know how to thank you for taking the time to write such a complimentary comment! I’m really pleased you wanted to share, in a very detailed and colourful way, your lovely experience. No one has described the romantic and magic atmosphere of this beautiful house, better than you did, thank you! Although near the Médina, this place provides a complete change of scenery in an unspoilt exotic and authentic oasis. Giving happiness is our job and our happiness is to know that you are satisfied. Your appreciation is our best reward. We can’t wait to see you again!
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