Public Reviews Score
92%

"Very satisfied"

Based on 3,604 reviews across 10 portals
:
By Leslie English
Couple
70-79 years
Reviewed: 7 years ago (23/02/2019)
Date of experience: 02/2019

We had a most enjoyable stay at your Riad. Location excellent easy access too travel around the Medina. Restaurant first class staff friendly and helpful. Overall I certainly recommend this property to friends and family.

What can I add to this wonderful comment but a sincere thanks! I’m delighted you were touched by the authenticity and the uniqueness of this beautiful dwelling, perfect for a romantic time or to experience a total escape in the sunny Marrakech. Your satisfaction rewards our daily efforts to be worthy of this house and of its guests. Your recommendation honours us. Thank you Leslie, we hope to get the pleasure of seeing you again soon!
By Andrew Chipchase
Couple
60-69 years
Reviewed: 7 years ago (23/02/2019)
Date of experience: 02/2019

From the moment we arrived we were made to feel very welcome. We sat in the exquisite garden under orange trees drinking mint tea whilst we were checked in. The restaurant is elegant and stylish but relaxed and comfortable. The food is delicious with a good selection of traditional Moroccan dishes and wines. On most evenings a musician strums discreetly to enhance the relaxed, romantic atmosphere. In the daytime we relaxed on sun loungers on the roof and looked out to the Atlas mountains. We also enjoyed the heated swimming pool. Marrakech is an exciting and vibrant city and Les Jardins de la Medina is a perfect oasis within its walls.

Andrew, I don’t know how to thank you for taking the time to write such a complimentary comment! I’m really pleased you wanted to share, in a very detailed and colourful way, your lovely experience. No one has described the romantic and magic atmosphere of this beautiful house, better than you did, thank you! Although near the Médina, this place provides a complete change of scenery in an unspoilt exotic and authentic oasis. Giving happiness is our job and our happiness is to know that you are satisfied. Your appreciation is our best reward. We can’t wait to see you again!
By Eleanor Blackburn
Family
60-69 years
Reviewed: 7 years ago (21/02/2019)
Date of experience: 02/2019

Great. Lovely hotel. Efficient reception team - nothing was too much trouble. Excel Lent breakfast. Fabulous roof terrace,gardens and pool area.

My most sincere thanks for this wonderful comment. Thank you Eleanor for taking the time to share your beautiful experience with the Tripadvisor community. I am happy that our new spa was the peaceful and delightfully scented place of a moment of memorable relaxation. Our staff has taken great pleasure in taking care of you and thank you for your appreciation. We were very happy to welcome you and we hope to see you again soon!
By Anna Sahlström Mirkovic
Business
40-49 years
Reviewed: 7 years ago (20/02/2019)
Date of experience: 02/2019

I loved it!!! The atmosphere, the staff!!Just perfect.

Dear Anna, these few words go straight to my heart, thank you! I’m so happy everything was up to your expectations. This house has a soul and a story and we feel privileged to share it with its guests. Conceived for relaxation and happiness, it offers a peaceful and unique setting in the heart of a beautiful exotic garden, thank you for being sensitive to it. It was our pleasure to look after you and your satisfaction rewards us for all the efforts we do every day. We hope to get the pleasure of seeing you again soon, to enjoy more memorable moments in our Riad;
By Carolina
Couple
40-49 years
Reviewed: 7 years ago (20/02/2019)
Date of experience: 02/2019

Wonderful ! This is our third visit to the hotel and it continues to be excellent

What else to say but a big thank you for your loyalty and your appreciation. It was a real pleasure to share again this moment with you. This house, that we are so proud to look after, has a soul and the charm of a tranquil haven. Thank you for being sensitive to it. I’m delighted you can find, time after time, the relaxation, the change of scenery and the sunshine in winter you are looking for. We can’t wait for your next visit… This is your home Carolina!
No Public Name
Alone
40-49 years
Reviewed: 7 years ago (20/02/2019)
Date of experience: 02/2019

I came here for 5 days alone for some R+R. The hotel was EXACTLY what I wanted it to be. It was small, clean, beautiful surroundings and pool area, great food and really great staff. My room was divine - felt really luxurious. My only negative was that my room was near the cleaning rooms which was a bit loud sometimes. This would not stop me coming back. I will definitely return.

Dear friend, what can I add to this beautiful comment? Every word has filled me with pride and happiness, thank you! It has been a pleasure to look after you and all the teams have been touched by your appreciation and thank you for it. I’m delighted to see that you have enjoyed your room, its décor and its comfort. Nevertheless, I heard your friendly remark that had my full attention. This is how we improve our service to you. I appreciate immensely your amicable understanding and I thank you for it. Your return will be an honour. Don’t hesitate on your next visit to express your needs and your desires. We’ll do our very best to satisfy them. This is your home!
By BOUYER Nathalie
Business
50-59 years
Reviewed: 7 years ago (18/02/2019)
Date of experience: 02/2019

Très agréable, a refaire

Je vous remercie Nathalie pour ces quelques mots qui me touchent beaucoup. Je suis très heureux que notre maison vous ait offert un plaisant séjour dans le confort et l’authenticité. Il nous tarde de vous revoir pour vous faire partager d’autres moments de plaisir et de bonheur dans notre belle oasis. A bientôt !
By Clare Forrester
Group
60-69 years
Reviewed: 7 years ago (17/02/2019)
Date of experience: 02/2019

We loved the hotel and the staff were charming and helpful always. I think that if you provide a room fior three people then give better facilities it felt like a bedroom for two with not much thought for the third person. My friend who slept in the third bed had a painful and stiff back in the morning and did not feel spoilt by the hotel. The pool is fantastic and an oasis to retreat to from the noise outside. I would highly recommend you to friends. Lunchtime food was delicious and we had a good evening meal.

I thank you dear Clare for your very kind words. I’m very happy to see that you have enjoyed the authenticity of the riad, as well as your experience in our restaurant. Our teams have been delighted to look after you and your recommendation is a great reward, thank you! I’m very sorry however for the inconvenience and I understand fully the disappointment of your friend. Could you please convey my sincere apologies to her. The missing third coffee cup was our inexcusable mistake, I’m sorry! If you honour us with a second visit, don’t hesitate to express your sentiment and your wishes. We will do our very best to answer them to satisfy you. Thank you, we hope to see you again soon!
By Debbie
Friends
60-69 years
Reviewed: 7 years ago (16/02/2019)
Date of experience: 02/2019

An especially memorable Break in Marrakech which is vibrant and fascinating.
Le J de La M is a well situated Hotel with many additional services and opportunities.

Thank you Debbie for the lovely words of a great compliment. I’m happy you have enjoyed Les Jardins de la Médina for its beautiful oasis, the comfort of its rooms and the tranquillity within minutes of walk to the main touristic places. We hope to seeing you again soon to share another moment of happiness in our beautiful Marrakech.
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (16/02/2019)
Date of experience: 02/2019

L'accueil soigné et personnalisé. La demi-pension était excellente, originale et très bien présentée. Les senteurs pour la literie ont constitué une magnifique surprise.

Que dire de plus, si ce n’est un grand merci pour ce commentaire élogieux. Ce fut un réel plaisir de partager ce moment avec vous. Je suis heureux que vous ayez trouvé dans cette belle demeure, le cadre authentique et le confort que vous souhaitiez. Merci et à très bientôt !
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