Public Reviews Score
92%

"Very satisfied"

Based on 3,802 reviews across 10 portals
:
By Simon Gunn
Couple
30-39 years
Reviewed: 8 years ago (25/02/2019)
Date of experience: 02/2019

Excellent break and our second time back ... there shall be a third later this year or early next!

Dear friends, I don’t know how to thank you for your great loyalty! Giving happiness is our job and our happiness is your satisfaction. Customers like you help us giving our best to be worthy of this beautiful house and of its guests. I’m delighted you have chosen again our riad to escape winter. It is an honour and a privilege to look after your comfort and your relaxation. Simon, you are here at home, see you soon!
No Public Name
Couple
30-39 years
Reviewed: 8 years ago (25/02/2019)
Date of experience: 02/2019

Très bonne expérience

Merci beaucoup Manon pour cet élogieux commentaire. Votre satisfaction nous honore et nous récompense des efforts que nous faisons chaque jour pour être dignes de cette belle demeure et de ses hôtes. Nous espérons avoir le plaisir et le privilège de vous accueillir à nouveau, pour profiter d’un autre moment de bonheur et de relaxation dans notre maison. Vous êtes ici chez vous, à bientôt !
No Public Name
Couple
70-79 years
Reviewed: 8 years ago (24/02/2019)
Date of experience: 02/2019

The hotel is seeking to attract North European guests and in many ways meets the standards they require, for instance the catering is excellent, but the room whilst spacious and with a nice balcony is not up to those standards.

I thank you for taking the time to express your sentiment here and I thank you for your appreciation. I’m very pleased you have enjoyed the restaurant’s menu which presents the best of traditional Moroccan cuisine open to the world. On the other hand, Les Jardins de la Médina didn't seem to have fulfil all your expectations and I regret it. The vast majority of the ratings we receive acknowledge the modern comfort of the accommodations, the exotic garden and its fauna but above all, praise the uniqueness and the authenticity of this beautiful dwelling. This house, conceived for pleasure and relaxation, has a soul and a story. It offers a total escape with accents of magic which can’t be compared to modern places. We are its guardians doing our best every day to be worthy of it and of its guests. I suppose, it is difficult to please everyone, but the satisfaction of our customers is a constant and very high consideration. We hope to have the pleasure to welcome you again!
By Laura Shuttleworth
Couple
60-69 years
Reviewed: 8 years ago (24/02/2019)
Date of experience: 02/2019

V good. Things to Improve on:
Our breakfast was not removed from outside our door until we requested 12 hours later.
We were only given 1 bath towel.
No teaspoons or plates on our breakfast tray.
Our complimentary plate of pastries were delicious but the empty plate was not taken away.

Dear Laura, thank you for taking the time to express your sentiment here. I’m pleased you have enjoyed your stay in this beautiful house conceived for well-being and happiness. I’m sorry you didn’t receive all the assistance you needed and I apologize for any inconvenience this may have caused. Your friendly and constructive remarks have been heard and received all my attention, this is how we improve. Be assured that no effort will be spared to continue to offer a quality of service and comfort we are proud of. We will be honoured by your return and I will personally make sure that your next visit will be beyond reproach!
No Public Name
Couple
60-69 years
Reviewed: 8 years ago (24/02/2019)
Date of experience: 02/2019

Overall very positive, impressed by the facility to choose not to have clean linen and towels thus saving water. The envelope left for a tip at the end is good as it avoids needing to have change for constant tips for service. Only one slight negative that the sachets of tea were not replenished every day which may have been a minor oversight.

Thank you, we are touched by your very kind words. I’m pleased you have enjoyed your moment with us. Your friendly remark has been heard and had my full attention. Please accept my sincere apologies for the oversight. Les Jardins de la Médina is training and encouraging its staff to preserve natural resources and to value recycling. We are honoured by your help and your support and we thank you for them. Thank you also for your note on our tipping system. It isn’t compulsory of course, but it allows us to share your generosity with everyone you met and those behind the scene who have also helped making your stay pleasant and comfortable, such as security, technical services, kitchen staff, gardeners, painters etc… Our greatest reward would be that you decide to come back. This is your home, see you soon!
By Leslie English
Couple
70-79 years
Reviewed: 8 years ago (23/02/2019)
Date of experience: 02/2019

We had a most enjoyable stay at your Riad. Location excellent easy access too travel around the Medina. Restaurant first class staff friendly and helpful. Overall I certainly recommend this property to friends and family.

What can I add to this wonderful comment but a sincere thanks! I’m delighted you were touched by the authenticity and the uniqueness of this beautiful dwelling, perfect for a romantic time or to experience a total escape in the sunny Marrakech. Your satisfaction rewards our daily efforts to be worthy of this house and of its guests. Your recommendation honours us. Thank you Leslie, we hope to get the pleasure of seeing you again soon!
By Andrew Chipchase
Couple
60-69 years
Reviewed: 8 years ago (23/02/2019)
Date of experience: 02/2019

From the moment we arrived we were made to feel very welcome. We sat in the exquisite garden under orange trees drinking mint tea whilst we were checked in. The restaurant is elegant and stylish but relaxed and comfortable. The food is delicious with a good selection of traditional Moroccan dishes and wines. On most evenings a musician strums discreetly to enhance the relaxed, romantic atmosphere. In the daytime we relaxed on sun loungers on the roof and looked out to the Atlas mountains. We also enjoyed the heated swimming pool. Marrakech is an exciting and vibrant city and Les Jardins de la Medina is a perfect oasis within its walls.

Andrew, I don’t know how to thank you for taking the time to write such a complimentary comment! I’m really pleased you wanted to share, in a very detailed and colourful way, your lovely experience. No one has described the romantic and magic atmosphere of this beautiful house, better than you did, thank you! Although near the Médina, this place provides a complete change of scenery in an unspoilt exotic and authentic oasis. Giving happiness is our job and our happiness is to know that you are satisfied. Your appreciation is our best reward. We can’t wait to see you again!
By Eleanor Blackburn
Family
60-69 years
Reviewed: 8 years ago (21/02/2019)
Date of experience: 02/2019

Great. Lovely hotel. Efficient reception team - nothing was too much trouble. Excel Lent breakfast. Fabulous roof terrace,gardens and pool area.

My most sincere thanks for this wonderful comment. Thank you Eleanor for taking the time to share your beautiful experience with the Tripadvisor community. I am happy that our new spa was the peaceful and delightfully scented place of a moment of memorable relaxation. Our staff has taken great pleasure in taking care of you and thank you for your appreciation. We were very happy to welcome you and we hope to see you again soon!
By Anna Sahlström Mirkovic
Business
40-49 years
Reviewed: 8 years ago (20/02/2019)
Date of experience: 02/2019

I loved it!!! The atmosphere, the staff!!Just perfect.

Dear Anna, these few words go straight to my heart, thank you! I’m so happy everything was up to your expectations. This house has a soul and a story and we feel privileged to share it with its guests. Conceived for relaxation and happiness, it offers a peaceful and unique setting in the heart of a beautiful exotic garden, thank you for being sensitive to it. It was our pleasure to look after you and your satisfaction rewards us for all the efforts we do every day. We hope to get the pleasure of seeing you again soon, to enjoy more memorable moments in our Riad;
By Carolina
Couple
40-49 years
Reviewed: 8 years ago (20/02/2019)
Date of experience: 02/2019

Wonderful ! This is our third visit to the hotel and it continues to be excellent

What else to say but a big thank you for your loyalty and your appreciation. It was a real pleasure to share again this moment with you. This house, that we are so proud to look after, has a soul and the charm of a tranquil haven. Thank you for being sensitive to it. I’m delighted you can find, time after time, the relaxation, the change of scenery and the sunshine in winter you are looking for. We can’t wait for your next visit… This is your home Carolina!
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