Public Reviews Score
92%

"Very satisfied"

Based on 3,629 reviews across 10 portals
:
No Public Name
Couple
40-49 years
Reviewed: 7 years ago (08/02/2019)
Date of experience: 02/2019

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Cher Alain, jamais une seule lettre n’a porté autant de signification et je vous en remercie très sincèrement ! Je suis heureux que nous ayons fait de votre séjour, un souvenir mémorable. Votre satisfaction nous honore. Votre retour aux Jardins de la Médina sera notre plus belle récompense. Vous êtes ici chez vous. A très bientôt !
By Bryan Stoten
Couple
60-69 years
Reviewed: 7 years ago (21/01/2019)
Date of experience: 01/2019

Utterly delightful, my only anxiety is in telling too many people we will never be able to get in again ourselves.
The solarium is wonderful, my wife thought the Spa excellent and the waiting service at all meals could not have been more helpful.
Oh...and the garden ....oh the garden..nothing can describe its beauty!

Dear Bryan, thank you for these glowing comments which touched my heart. I’m pleased to read that you were delighted by our beautiful and secluded garden as much as you enjoyed the comfort of your room and our new spa on the terrace overlooking the Atlas. Our retreat, within minutes of walk to the main touristic places, brings an excellent balance between authenticity and modernity in the respect of the traditions. Your appreciation is our greatest reward. It has been a pleasure and a privilege to look after you. Thank you for your wonderful compliments and see you soon!
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (18/01/2019)
Date of experience: 01/2019

... ist eine sehr schöne kleine familiäre Anlage im Kasbah viertel gut gelegen mit einem sehr guten freundlich kompetentem Personal Vielen Dank

This comment is very pleasant to read, thank you! This house has been conceived for relaxation and happiness, your appreciation is our best reward. Our teams have been delighted to look after you and hope to have the pleasure and the privilege to welcome you again. This is your home, see you soon!
By Mahnaz
Family
60-69 years
Reviewed: 8 years ago (16/01/2019)
Date of experience: 01/2019

Comfortable and Enjoyable!

Thank you for the beautiful compliment and for sharing your lovely experience in our retreat located in the heart of the old city. This beautiful house seems to be conceived for pleasure and happiness, I’m glad you have been sensitive to it. Your enthusiasm is our best reward, we hope having the privilege of seeing you again soon!
By Ivan Pinter
Friends
60-69 years
Reviewed: 8 years ago (16/01/2019)
Date of experience: 01/2019

Excellent
Very good price
Relation between quality and price excellent
Welcome, warmer and richer two years ago
Reception staff especially, very friendly, expert, disposable, professional, very efficient
Restaurant good, better two years ago, either food and service; This time, Female staff, in particular, very efficient, prepared, kind
We appreciated the tricycle very much
The library, thoug, is not an enlivening space; should be given more attention and care
We will come back, sure to find further improvement
Many thanks
See you soon!
Our best wishes
Ivan Pinter


Good Attention to details

Dear Ivan, I would like to thank you for taking the time to express here your sentiment. Your loyalty honours us, it is the best reward for the efforts we do everyday to make your stay with us, pleasant and relaxing, thank you! I read your friendly and constructive remarks with a lot of attention. Be assured they had my highest consideration, this is the way we improve. I hope your next visit will answer most, if not all your expectations. This is your home, see you soon !
By Hugo
Couple
50-59 years
Reviewed: 8 years ago (15/01/2019)
Date of experience: 01/2019

Un lugar muy especial para disfrutar de la estancia, en una ciudad con su encanto particular.

Dear Hugo, what a pleasant comment, thank you! I’m very happy to read that you have enjoyed the charm and the authenticity of our beautiful region. It has been a pleasure to welcome you in this unique house conceived for pleasure and happiness. Nested in an oasis of greenery, at walking distance to the main touristic places, Les Jardins de la Médina will be honoured to see you again soon!
By Lucy
Group
20-29 years
Reviewed: 8 years ago (15/01/2019)
Date of experience: 01/2019

It was a fabulous, albeit too brief a stay. Staff were attentive and friendly. The hotel is perfectly located within the Medina but also hidden away from all the hustle and bustle when you want bit of peace after a busy day!

Thank you Lucy for taking the time to write to us. Your laudatory comment is a pleasure to read… I’m delighted you have enjoyed our little paradise in the heart of a luxurious oasis, at a walking distance of the tumultuous Médina. Our teams had great pleasure looking after your comfort and your well-being, your appreciation is their best reward. This is your home, your return will honour us. See you soon!
By Fleron
Couple
50-59 years
Reviewed: 8 years ago (15/01/2019)
Date of experience: 01/2019

Reposante, charmante !

Bonjour Dominique, je vous remercie d’avoir pris le temps de partager ici votre sentiment sur le séjour passé aux Jardins de la Médina. Je suis ravi que cette superbe demeure ait été le cadre exotique et tranquille d’une belle expérience. Notre personnel a pris grand plaisir à veiller sur votre confort et votre bien-être, votre retour sera leur meilleure récompense. Merci et à bientôt !
By Elaine Hayes
Couple
70-79 years
Reviewed: 8 years ago (13/01/2019)
Date of experience: 01/2019

Our overall experience was not good. We have never before had to eat our breakfast with our coats on because the restaurant was so cold. We could not understand why the hotel couldn't arrange for the restaurant to be adequately heated.
We were staying on half board and were extremely disappointed to find that the same menu was on offer every day, with no variation. We did not enjoy the food at all.
We did not think it was very hygienic to have birds flying around the restaurant.

Good morning Elaine and thank you for taking the time to express your sentiment on this page. Firstly, I would like to say how much I regret that we couldn’t make your stay with us, a pleasant one. As you know, we give a high consideration to each and every comment and we answer all of them. I’m sorry your visits to our restaurant weren’t up to your expectations. Regarding the half board menu, it offers an identical choice of dishes to the menu proposed to all restaurant’s customers. As you know, there was a cost attached to a larger choice, if required. I deeply regret also that you didn’t appreciate our Chef’s innovative cuisine blending traditional Moroccan to Mediterranean flavours, that has placed us among the best tables in town. As for the room temperature, the restaurant is central heated as is the rest of the hotel, with the use of one or two chimneys when required. On the day you mentioned, the outside temperature had reached 4 degrees, the inside was up to 20. However one must agree, the feeling, understandably, is a very personal matter. Finally, this house and the beautiful exotic garden surrounding it is our pride. We are happy the birds have chosen to twirl in our oasis. They are the joy of our customers and the living proof of a peaceful environment !
No Public Name
Couple
40-49 years
Reviewed: 8 years ago (12/01/2019)
Date of experience: 01/2019

Amabilidad de todos los empleados, agilidad y rapidez en los servicios solicitados. Hotel muy bonito y confortable.

I thank you Julian for your kind words. I’m very happy you have enjoyed the uniqueness, the authenticity and the modern comfort of our riad. Our teams have been delighted to look after your relaxation and your well-being, your appreciation is their best reward. This is your home, we hope to see you soon!
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