Public Reviews Score
93%

"Very satisfied"

Based on 3,637 reviews across 10 portals
:
By cordelle renaud et caroline
Friends
50-59 years
Reviewed: 8 years ago (19/12/2018)
Date of experience: 12/2018

Magnifique jardin et site, de l'espace pour un riad dans la medina, gentillesse et attention de l'équipe, véranda, petit déjeuner. En retrait, lenteur du service à table à midi et le soir, qualité de la nourriture au dîner plutôt moyenne (pastilla très quelconque et sèche, tajine boulette poisson fade, Paris-Brest trop sucré et sans goût, ...)

Chers Caroline et Renaud, je vous remercie d’avoir pris le temps d’exprimer votre sentiment pour celles et ceux qui nous liront. Je suis heureux que vous ayez apprécié le cadre unique et authentique de cette demeure, conçue pour le plaisir et la relaxation. J’ai cependant pris bonne note de votre remarque qui a eu toute mon attention et dont je vous remercie. Je suis désolé que notre restaurant n’ait pas été à la hauteur de vos attentes. Comme vous le savez, notre table a une excellente réputation et notre personnel est formé pour répondre à vos besoins et vos demandes. Je ne connais pas la raison de ces longues attentes et je les regrette vivement. Mais la cuisine n’est pas une science exacte et je peux admettre que nous ne puissions plaire à tout le monde, ou qu’il puisse survenir une faiblesse. Je vous invite donc à nous offrir une seconde chance. Vous pouvez compter sur moi pour faire de votre prochain séjour parmi nous, un moment inoubliable… Merci et à bientôt !
By Whitney
Family
40-49 years
Reviewed: 8 years ago (18/12/2018)
Date of experience: 12/2018

This hotel is an absolute gem and I would return to Marrakech just to stay here again! The hammam and massage was a highlight that I will yearn to repeat.

I thank you sincerely for your laudatory comment that touched my heart. Your kind words reward us for the efforts we do everyday to be worthy of this beautiful house and of its guests. I’m delighted you have enjoyed our little oasis in the heart of the Médina. It has been a pleasure to look after your comfort and your well-being, your return will honour us. Thank you and see you soon!
By Elsbeth
Family
60-69 years
Reviewed: 8 years ago (16/12/2018)
Date of experience: 12/2018

Bellissimo hotel, personale gentilissimo e molto professionale. Ristorante buonissimo. Siamo state molto bene e speriamo di tornarci.

Thank you so much for your very kind words and for taking the time to share your stay with us on this page. I’m delighted you have enjoyed everything that makes this beautiful dwelling a unique and authentic place conceived for pleasure and happiness. Our teams have been very pleased to make your moment with us, a memorable experience. Your wish to come back is an honour and our best reward. You are here at home, see you soon!
By Josu
Friends
30-39 years
Reviewed: 8 years ago (10/12/2018)
Date of experience: 12/2018

El hotel es bonito, estilo árabe, con un jardín muy bien cuidado. Los empleados del hotel muy atentos, sin embargo al caer la noche el hotel se encuentra en unma zona donde no existe nada de vida, tan solo vida local en un ambiente bastante regular, gente calentándose con fuego en la calle, calles bastante sucias....

I thank you for your very kind words. I’m happy to see that you have enjoyed the authenticity and the uniqueness of our riad. This superb dwelling nested in an oasis of greenery offers peace and tranquillity and is at a walking distance to the main touristic places. This location gives Les Jardins de la Médina a place of its own. It has been a pleasure to look after your comfort and your relaxation, our best reward will be to welcome you again. This is your home, see you soon!
By Knopf bernard
Couple
70-79 years
Reviewed: 8 years ago (09/12/2018)
Date of experience: 12/2018

Très agréable
Jardin magnifique

Cher Bernard, ces quelques mots me vont droit au cœur et je vous en remercie. Merci d’avoir pris le temps de partager ici ce moment passé dans cette belle demeure. Je suis heureux d’apprendre que le cadre authentique, le confort moderne ainsi que la beauté et la faune de nos jardins vous ont séduit. Votre retour sera notre plus belle récompense. A bientôt !
By Yolanda
Couple
40-49 years
Reviewed: 8 years ago (07/12/2018)
Date of experience: 12/2018

Un lugar precioso. En general una experiencia muy positiva. La única pega un molesto ruido durante la noche de un motor.

I thank you Yolanda for taking the time to share your moment with us and for your lovely comment. I’m delighted you have enjoyed the authenticity and the uniqueness of this house and its beautiful gardens. I’m sorry however that your room wasn’t as peaceful as expected. I apologize if anything upset your sleep. Be assured your remark had my full consideration and everything will be done to find and eliminate this nuisance. Please give us a second chance, your return will honour us and I promise it to be perfect in every way. See you soon!
No Public Name
Friends
30-39 years
Reviewed: 8 years ago (06/12/2018)
Date of experience: 12/2018

Excellent séjour vraiment
L’hôtel vaut vraiment le coup

Je vous remercie Alice pour ce beau commentaire qui me touche beaucoup… Je suis ravi que cette superbe demeure dont nous sommes si fiers, ait été le cadre exotique et tranquille d’une belle expérience. Notre personnel a pris grand plaisir à veiller sur votre confort et votre bien-être, votre retour aux Jardins de la Médina sera leur meilleure récompense. A bientôt !
By fabrizio bertolotto
Couple
50-59 years
Reviewed: 8 years ago (04/12/2018)
Date of experience: 12/2018

posizione strategica hotel molto confortevole ristorante di eccellente qualità SPA fantastica

Dear Fabrizio, it will be our privilege to welcome you again, this will be our best reward. I’m so happy you were touched by the magic of this beautiful house. It has been a pleasure to look after you, your satisfaction touched me deeply. Thank you and see you soon!
By McMillan
Family
40-49 years
Reviewed: 8 years ago (02/12/2018)
Date of experience: 11/2018

Fabulous, thank you very much indeed

I thank you very much for your great compliment! I’m delighted you have enjoyed this authentic house and its exotic gardens. It has been an honour to look after your comfort and your well-being. Your satisfaction is our best reward, thank you. We hope to get the pleasure of welcoming you again soon, to enjoy more memorable moments in our Riad.
By Harold B Conant
Family
80+ years
Reviewed: 8 years ago (28/11/2018)
Date of experience: 11/2018

Very good. We enjoyed our stay

These few words are very pleasant to read, thank you! This unique house nested in the heart of an oasis of greenery has a soul and a story and we are proud to look after it, as much as we are honoured to look after its guests. Your appreciation is a great reward. You are here at home, we can’t wait for your return to share another moment of happiness!
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