Public Reviews Score
92%

"Very satisfied"

Based on 3,802 reviews across 10 portals
:
By Elisabeth Walter
Couple
50-59 years
Reviewed: 8 years ago (19/11/2018)
Date of experience: 11/2018

at check-in, we were not informed that the room is available as of 3 pm. This was a little anoying. Once this was clear the rest of the stay was great.

I thank you Elisabeth for sharing your sentiment here. I’m delighted you have enjoyed the authenticity, the comfort and the tranquility of this beautiful house and the personnel who looked after you. I want to thank you also for your remark that has been heard. Be assured I will take it into consideration, this is how we improve our service to you. I sincerely regret and I apologise for the inconvenience you went through. You are here at home, our best reward would be that you decide to come back soon!
By Meier Andrès und Milena
Couple
70-79 years
Reviewed: 8 years ago (19/11/2018)
Date of experience: 11/2018

Unsere Hotelwahl war ein Glückstreffer!

And our own luck has been to meet your expectations! Thank you so much for enjoying this unique and authentic house nested in the heart of an oasis of greenery. Our staff has been very pleased to look after your comfort and your well-being, your satisfaction is the best reward. This is your home, we hope to get the pleasure of seeing you again soon!
By IAN AND JILL FULLER
Couple
60-69 years
Reviewed: 8 years ago (17/11/2018)
Date of experience: 11/2018

We loved staying at Les Jardins and certainly hope to return soon. Our only slight concern was we found the web site a little hard to navigate and found that some third party sites were offering what seemed to be reduced rates on rooms

Dear friends, a special thank you for giving us the pleasure to look after you. Your satisfaction and your will to return are our ultimate reward. I want to thank you also for your kind remark that gives me the opportunity to provide some additional information to those reading us. I’m certainly happy to make the following statement: there are indeed few internet sites that offer, from time to time, lower rates than ours (up to 10% discount on our public fares) without our consent! However, if you book directly on our site, you can enjoy some exclusive benefits that compensate the discounted prices, such as: 5% reduction on our best online rates, Airport transfer on arrival in Marrakech, a glass of champagne per person and an early check-in (subject to availability). It will be an honour to welcome you again in this beautiful house!
By Roué
Family
40-49 years
Reviewed: 8 years ago (17/11/2018)
Date of experience: 11/2018

Amabilité du personnel. Bon service. Jardin paradisiaque. A noter une legere odeur d’humidité dans la chambre 131

Cher Sylvain, je vous remercie de ce plaisant commentaire qui me touche beaucoup. Je suis heureux que cette belle demeure vous ait offert un agréable séjour dans le confort et l’authenticité, loin du brouhaha de la Médina. Ce fut un réel plaisir de partager ce moment avec vous. Votre amicale remarque a été bien entendue et je vous en remercie. Soyez assuré qu’elle a toute mon attention et que nous prendrons les mesures nécessaires pour y remédier. Nous attendons votre retour avec impatience, ce sera notre plus belle récompense. A bientôt !
By Dr Richard Parkin
Family
70-79 years
Reviewed: 8 years ago (16/11/2018)
Date of experience: 11/2018

Excellent, very much enjoyed the friendly and efficient staff, from the breakfast staff, to the waiters in the evenings. Everyone made us feel comfortable, that nothing was inconvenient, and friendly greetings came from all members of staff. My only negative comment would be that the waiting time between courses on our last dinner was excessive (it was the night of the 'Cocktail Party' and the restaurant was full, but none-the-less the service was slow). This did not detract from the overall enjoyment of the few days holiday, a memorable few days. Many thanks to you all,

I thank you Dr Parkin for this glowing comment toward our house and all the teams who looked after your comfort and your well-being. I’m very pleased we helped making your stay with us, a pleasant and memorable holiday. I want to thank you also for your friendly remark that has been heard. Be assured that I will take it into consideration, this is how we improve. Your return to this house will be an honour. We hope to get the pleasure of seeing you again soon!
By Rachel Hart
Couple
60-69 years
Reviewed: 8 years ago (16/11/2018)
Date of experience: 11/2018

Excellent! Lovely helpful staff. Very good food

Dear Rachel, what a lovely comment, thank you! To these compliments I can only add a special thanks from all the staff of this house. I’m delighted our little oasis in the heart of the old city, brought you pleasure and happiness. Your return to Les Jardins de la Médina will be an honour and our best reward. See you soon!
By Galle
Family
20-29 years
Reviewed: 8 years ago (14/11/2018)
Date of experience: 11/2018

Incredible ! Especially the kindness of every one and the amazing food !!

What an amazing testimony, thank you ! The satisfaction of our guests is a constant and very high consideration, your appreciation rewards us immensely. We hope to get the pleasure of seeing you again soon to enjoy another moment of happiness in this beautiful house…
No Public Name
Couple
50-59 years
Reviewed: 8 years ago (12/11/2018)
Date of experience: 11/2018

Sehr schöner Garten. Schöne Zimmer, wenn such kleiner als erwartet. Gutes Fitness und Wellness Angebot. Freundliches Personal.
Der einzige Schwachpunkt ist das Restaurant: Zu klein, Prozesse funktionieren nicht optimal, unaufmerksames Personal, Speisen und Auswahl entsprechen nicht 5 Stern Hotel, sowohl Abendessen als auch Frühstück.

I thank you for taking the time to share your sentiment on this page. I’m very happy you have enjoyed this beautiful dwelling, its garden and its spa on the terrace overlooking the Atlas and the Médina. Everyday we put our heart in our work to be worthy of this house and of its guests, thank you for your appreciation. I’m sorry however to read your disappointment for the restaurant. We don’t pretend to be perfect and it is difficult to please everyone, but one must agree, your unfavourable comments are pretty isolated among the numerous ones published about us. Be assured nevertheless that no effort will be spared to continue offering a quality of service and a selection of dishes we can be proud of…
By Stine
Alone
30-39 years
Reviewed: 8 years ago (12/11/2018)
Date of experience: 11/2018

Very Nice hotel, beautiful view of the Medina. A little expensive and the spa/massage was not good. But the hotel was Nice and the staff friendly

Thank you for taking the time to share your moment with us. I’m very pleased you have enjoyed this beautiful authentic house and its terrace overlooking the Atlas. Our teams had great pleasure looking after your comfort and your well-being and thank you for your appreciation. I’m sorry however to read your discontent. As you can see, your unfavourable comment is quite isolated among the numerous ones published here about our spa. Our staff is trained to provide professional care that is praised by a large majority of our customers. The satisfaction of our guests is a constant consideration, we hope you’ll give us another chance to dissipate this little disappointment. Thank you and see you soon!
By Mrs Jo Slade
Couple
40-49 years
Reviewed: 8 years ago (11/11/2018)
Date of experience: 11/2018

Fabulous! Staff were friendly, engaging and extremely helpful.

I thank you for your very kind words. I’m very happy to read that you have enjoyed the authenticity and the modern comfort of this dwelling. Our teams have been delighted to look after you and thank you for your compliments. Our best reward would be that you decide to come back soon!
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