Public Reviews Score
92%

"Very satisfied"

Based on 3,802 reviews across 10 portals
:
No Public Name
Couple
30-39 years
Reviewed: 8 years ago (06/10/2018)
Date of experience: 10/2018

struttura un po’ vecchiotta

Thank you for sharing your sentiment on this page. We are very proud of the soul and the story of this dwelling conceived for pleasure and happiness. Everyday we do our best to care and be worthy of it and of its guests. We are sorry it wasn’t up to your expectations, but we hope you have enjoyed the authenticity and the modern comfort of this unique place nested in an exotic garden, away from the tumultuous Médina. We hope to see you again.
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (16/09/2018)
Date of experience: 08/2018

rien a ajouter.................

Je vous remercie Bruno d’avoir pris le temps de nous évaluer et merci pour votre évaluation. Je suis heureux que vous ayez apprécié le cadre exotique et tranquille de ce riad conçu pour le plaisir et la relaxation. Nous avons pris grand plaisir à veiller sur votre bien-être, votre retour dans notre maison nous honorera. Merci et à bientôt !
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (13/09/2018)
Date of experience: 09/2018

Séjour très agréable dans un environnement verdoyant entouré de gens très gentils et professionnel

Cher Patrice, quel plaisir de lire ce commentaire élogieux ! Je ne peux y ajouter que mes plus sincères remerciements. Notre métier est de donner du bonheur, et notre bonheur à nous est de vous savoir satisfait, merci d’y avoir été sensible. Nous attendons avec impatience votre prochaine visite, elle nous honorera…
By Sharon Chandler
Leisure travelers
50-59 years
Reviewed: 8 years ago (10/09/2018)
Date of experience: 09/2018

Les Jardins de la Medina is a very comfortable and relaxing hotel. Food was excellent and all members of staff were very polite and friendly and made us feel very welcome.

I thank you Sharon for those beautiful compliments and your enthusiasm. I’m pleased you have enjoyed this authentic and secluded house, as well as your dining experience. It is with great pleasure that our teams have looked after you, your appreciation is their best reward. We hope to get the honour of welcoming you again soon!
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (07/09/2018)
Date of experience: 08/2018

The staff were friendly and confident The environment was magical

I thank you Harvey for these kind words, they go straight to my heart. There is no better reward for the efforts we make everyday to be worthy of this house and its guests. We hope to get the pleasure of seeing you again soon. This is your home!
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (07/09/2018)
Date of experience: 09/2018

I felt the rooms were really tired and handmt been maintained well. Tv had Limited English Channels. There were pieces of paper all over the room promoting f&b, guest experience etc. these kind of things haven’t been in hotel rooms for a decade. Staff at breakfast were not great. Didn’t clear tables, was a challenge to get a refil of tea or coffee. The woman on reception wasn’t very warm and welcoming. The grounds were beautiful but overall it was just a hotel, nothing more. Certainly not the experience I’d hoped for.

Dear Di, I thank you for taking the time to write this comment to express here your sentiment. I’m delighted you have enjoyed the beautiful and exotic gardens sheltering this house from the tumult of the Médina. As you know we give a huge importance to all comments and we answer all of them. This is the way we improve our service, one day to the next. I’m sincerely sorry you didn’t find you were treated with the diligence and the attention you deserved. By the same token, we heard your negative comments about your room and the service in the restaurant… They had all my attention and be assured I will look at all of them. However, if you could take a minute to read again the comments published about us on all the internet platforms, you will notice that lots of them mention the authenticity, the charm, the cleanliness of this unique riad and the friendliness and the dedication of our teams, from the reception to the maintenance. All these qualities have appealed to many demanding and loyal customers over many years and we think these compliments can’t be all unjustified. However, if you would like to give us a second chance, I will personally make sure that your next stay at Les Jardins de la Médina, be beyond reproach. Thank you and see you soon!
By Schares, Iowa, USA
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/09/2018)
Date of experience: 09/2018

Excellent, would not hesitate to stay here again, or to recommend it to others. Our guide, Zaci?, was also very good.

Dear friends, what a great comment, thank you! Your satisfaction is the greatest reward one can expect and your recommendation goes straight to my heart. I’m delighted this authentic and unique house has answered all your expectations. It has been a pleasure and an honour to look after your well-being and your happiness. This is your house, please come back soon!
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (04/09/2018)
Date of experience: 08/2018

Sehr freundliche, hilfsbereite Angestellte.
Angenehme Atmosphäre.

I can only add a special thanks for these lovely words towards us. It has been a pleasure and an honour to look after your comfort and your well-being. Your satisfaction is our best reward. We hope to see you again soon!
By George Nutting
Leisure travelers
<20 years
Reviewed: 8 years ago (02/09/2018)
Date of experience: 08/2018

Really good lovely hotel with great swimming pool. Lovely staff very kind. We would love to return.
Best wishes
George

Dear George, thank you for sharing the pleasure of spending some time in this beautiful and secluded house. I’m delighted you have enjoyed the modern comfort of your room and the swimming pool nested in an oasis of greenery. It has been an honour to look after your well-being and your will to come back is our best reward. We hope to get the pleasure of seeing you soon!
By LaVerne
Leisure travelers
60-69 years
Reviewed: 8 years ago (01/09/2018)
Date of experience: 08/2018

Wonderful. Would come back in a heartbeat!

These few words have touched my heart, thank you so much! I’m glad you had a good time with us. Les Jardins de la Médina seem indeed to offer an excellent balance between authenticity and modernity, respect of the traditions and modern comfort. So close to the bustling Médina, it is the necessary retreat to enjoy an oasis of greenery. Your satisfaction is our greatest reward. Your return to this house will be an honour. We hope to get the pleasure of seeing you soon!
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