Public Reviews Score
93%

"Very satisfied"

Based on 3,637 reviews across 10 portals
:
By Lina Ding
Couple
30-39 years
Reviewed: 8 years ago (16/10/2018)
Date of experience: 10/2018

A lovely sanctuary and romantic settings, away from the bustling Marrakesh.

I thank you Lina for the lovely words you chose to talk about the beautiful house that welcomes you. Les Jardins de la Médina has a soul and a story and seems to be conceived for relaxation and happiness, thank you for being sensitive to it. It has been a pleasure and an honour to look after you, your return will be our best reward. See you soon!
No Public Name
Couple
40-49 years
Reviewed: 8 years ago (14/10/2018)
Date of experience: 10/2018

We had a lovely time, stayed in two different rooms (we stayed on night in the desert). The view from the room on the first floor was best, as nobody could see in and we could have the blinds open.
I would have liked smaller yoghurt portions.

I thank you Anette for taking the time to express your sentiment on this page. Your lovely words are very pleasant to read. I’m delighted you have enjoyed your stay in this beautiful and authentic dwelling, away from the tumult of the Médina. Every room is unique and offers different features, if you give us the pleasure to look after you again, ask for the room on the first floor…
No Public Name
Family
50-59 years
Reviewed: 8 years ago (14/10/2018)
Date of experience: 10/2018

I thank for warm consideration of the staff.
The room was clean, too, and the meal was delicious, too.
I was glad that you moved that I depended above all in punctuality.

But I was sorry that I heard the voice of the neighboring room clearly.
Because it was a room becoming connecting room,there may be no help for it…

The daughter liked your service very much, too. We talk that we want to stay at your hotel in Morocco again.

Thank you for your service.

Natsumi Kurata

It is an honour and a pleasure to read your satisfaction, thank you! Every day we are doing our task with heart and application, so we are very touched by your compliments. Your will to come back to Les Jardins de la Médina is our best reward and I thank you sincerely for it. As we proud ourselves for being attentive to the desires and the pleasure of our guests, I will personally make sure that your next stay in this house will be beyond reproach. Thank you and see you soon!
No Public Name
Couple
30-39 years
Reviewed: 8 years ago (06/10/2018)
Date of experience: 10/2018

struttura un po’ vecchiotta

Thank you for sharing your sentiment on this page. We are very proud of the soul and the story of this dwelling conceived for pleasure and happiness. Everyday we do our best to care and be worthy of it and of its guests. We are sorry it wasn’t up to your expectations, but we hope you have enjoyed the authenticity and the modern comfort of this unique place nested in an exotic garden, away from the tumultuous Médina. We hope to see you again.
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (16/09/2018)
Date of experience: 08/2018

rien a ajouter.................

Je vous remercie Bruno d’avoir pris le temps de nous évaluer et merci pour votre évaluation. Je suis heureux que vous ayez apprécié le cadre exotique et tranquille de ce riad conçu pour le plaisir et la relaxation. Nous avons pris grand plaisir à veiller sur votre bien-être, votre retour dans notre maison nous honorera. Merci et à bientôt !
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (13/09/2018)
Date of experience: 09/2018

Séjour très agréable dans un environnement verdoyant entouré de gens très gentils et professionnel

Cher Patrice, quel plaisir de lire ce commentaire élogieux ! Je ne peux y ajouter que mes plus sincères remerciements. Notre métier est de donner du bonheur, et notre bonheur à nous est de vous savoir satisfait, merci d’y avoir été sensible. Nous attendons avec impatience votre prochaine visite, elle nous honorera…
By Sharon Chandler
Leisure travelers
50-59 years
Reviewed: 8 years ago (10/09/2018)
Date of experience: 09/2018

Les Jardins de la Medina is a very comfortable and relaxing hotel. Food was excellent and all members of staff were very polite and friendly and made us feel very welcome.

I thank you Sharon for those beautiful compliments and your enthusiasm. I’m pleased you have enjoyed this authentic and secluded house, as well as your dining experience. It is with great pleasure that our teams have looked after you, your appreciation is their best reward. We hope to get the honour of welcoming you again soon!
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (07/09/2018)
Date of experience: 08/2018

The staff were friendly and confident The environment was magical

I thank you Harvey for these kind words, they go straight to my heart. There is no better reward for the efforts we make everyday to be worthy of this house and its guests. We hope to get the pleasure of seeing you again soon. This is your home!
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (07/09/2018)
Date of experience: 09/2018

I felt the rooms were really tired and handmt been maintained well. Tv had Limited English Channels. There were pieces of paper all over the room promoting f&b, guest experience etc. these kind of things haven’t been in hotel rooms for a decade. Staff at breakfast were not great. Didn’t clear tables, was a challenge to get a refil of tea or coffee. The woman on reception wasn’t very warm and welcoming. The grounds were beautiful but overall it was just a hotel, nothing more. Certainly not the experience I’d hoped for.

Dear Di, I thank you for taking the time to write this comment to express here your sentiment. I’m delighted you have enjoyed the beautiful and exotic gardens sheltering this house from the tumult of the Médina. As you know we give a huge importance to all comments and we answer all of them. This is the way we improve our service, one day to the next. I’m sincerely sorry you didn’t find you were treated with the diligence and the attention you deserved. By the same token, we heard your negative comments about your room and the service in the restaurant… They had all my attention and be assured I will look at all of them. However, if you could take a minute to read again the comments published about us on all the internet platforms, you will notice that lots of them mention the authenticity, the charm, the cleanliness of this unique riad and the friendliness and the dedication of our teams, from the reception to the maintenance. All these qualities have appealed to many demanding and loyal customers over many years and we think these compliments can’t be all unjustified. However, if you would like to give us a second chance, I will personally make sure that your next stay at Les Jardins de la Médina, be beyond reproach. Thank you and see you soon!
By Schares, Iowa, USA
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/09/2018)
Date of experience: 09/2018

Excellent, would not hesitate to stay here again, or to recommend it to others. Our guide, Zaci?, was also very good.

Dear friends, what a great comment, thank you! Your satisfaction is the greatest reward one can expect and your recommendation goes straight to my heart. I’m delighted this authentic and unique house has answered all your expectations. It has been a pleasure and an honour to look after your well-being and your happiness. This is your house, please come back soon!
Back to Top CERTIFICATE what's this?