Public Reviews Score
92%

"Very satisfied"

Based on 3,437 reviews across 11 portals
:
By LaVerne
Leisure travelers
60-69 years
Reviewed: 7 years ago (01/09/2018)
Date of experience: 08/2018

Wonderful. Would come back in a heartbeat!

These few words have touched my heart, thank you so much! I’m glad you had a good time with us. Les Jardins de la Médina seem indeed to offer an excellent balance between authenticity and modernity, respect of the traditions and modern comfort. So close to the bustling Médina, it is the necessary retreat to enjoy an oasis of greenery. Your satisfaction is our greatest reward. Your return to this house will be an honour. We hope to get the pleasure of seeing you soon!
No Public Name
Leisure travelers
20-29 years
Reviewed: 7 years ago (27/08/2018)
Date of experience: 08/2018

Ce fut un moment très agréable, au cœur d'un hôtel plein de charme et d'un écrin de verdure rafraîchissant par de forte températures. (Il est seulement dommage qu'il n'y ait pas assez de chaise longue autour de la piscine, certaines étant conservés par des clients malgré leur absence...) Le service de l’hôtel est très agréable (cependant certains services sont parfois difficiles à obtenir, type DVD prêté dans la bonne langue, ou bien journal apporté le matin).

Chère Louise, vous avez apprécié cette superbe demeure, ses jardins exotiques et sa belle piscine située au cœur de cette oasis tranquille, à deux pas du brouhaha de la Médina. Merci d’avoir pris le temps d’exprimer votre sentiment pour toutes celles et ceux qui nous liront ici. Je regrette cependant que nos services n’aient pas été à la hauteur de vos attentes. Vos remarques défavorables ont été entendues. Nous ne pouvons prétendre à la perfection, mais soyez assurée qu’elles auront toute mon
attention et qu’aucun effort ne sera épargné pour y remédier. C’est comme cela que nous nous améliorons. Nous espérons vous revoir, votre retour nous honorera. A bientôt !
No Public Name
Leisure travelers
20-29 years
Reviewed: 7 years ago (16/08/2018)
Date of experience: 08/2018

Good overall experience, but too costly.

I want to thank you for taking the time to share your sentiment on this page. I’m pleased you have enjoyed this beautiful dwelling hidden in an exotic and tranquil oasis, its heated pool, the roof terrace and its view on the Atlas. Thank you for being sensitive to these qualities as perfect for a romantic time as they are for a family reunion. Your negative remark has been heard nevertheless. The uniqueness of the hotel and its beautiful surroundings, the various and numerous services and the recognized quality of our restaurant, are all the features our customers are generally raving about. We don’t pretend to be perfect, but we want to believe this reputation isn’t totally unjustified. If you wish to return to Les Jardins de la Médina, our staff and myself will welcome you with great pleasure.
By J. Mamujee
Leisure travelers
40-49 years
Reviewed: 7 years ago (15/08/2018)
Date of experience: 08/2018

A wonderful experience. All staff members, but especially the waiting staff, were so kind and professional.

Thank you Jennifer, we are touched by your very kind words. I’m pleased you have enjoyed your moment in this beautiful house which has been conceived for pleasure and happiness. Our teams have been delighted to look after you and thank you for your appreciation. It will be our privilege to welcome you again, that will be our best reward!
By Alex Power
Leisure travelers
30-39 years
Reviewed: 7 years ago (15/08/2018)
Date of experience: 06/2018

I had an excellent stay at Les Jadins De La Medina, it is a beautiful & peaceful riad with beautiful gardens & pool. The staff were very welcoming, helpful & polite. I cannot recommend it highly enough.

Thank you so much Alex for these compliments. I’m delighted you have enjoyed the tranquillity, the authenticity and the modern comfort of our house. Our teams have been happy to look after you and your recommendation is their best reward, thank you! We hope to get the pleasure of seeing you again soon, to offer you another moment of happiness.
By Ajit
Leisure travelers
50-59 years
Reviewed: 7 years ago (14/08/2018)
Date of experience: 08/2018

Overall experience was very good. You can make it really outstanding by paying attention to small improvements like: 1. If you advertise breakfast from 7.30 am, please make sure that it is ready at 7.30 am - at times we had to wait for 15-20 minutes before it was set up. 2. The service in the restaurant is at a very relaxed pace. Its fine most of the times, but not if you need a quick bite before you have leave for a tour 3. Please please implement your non-smoking policy effectively. One inconsiderate guest can spoil the wonderful dining experience for all other guests by smoking in the area. On the positive side, staff is very polite, friendly. The excursions arranged by the concierge were fantastic. All the staff is very knowledgeable about Marrakesh. Rooms are very nice, pool is great, spa experience was relaxing, rooftop terrace provides nice views.

Thank you so much for taking the time to write such a laudatory and friendly comment. I’m delighted you have enjoyed your stay in this beautiful house we are so proud to look after. Every day we do our best to be worthy of it and of its guests, your appreciation honours us. I’m sorry however that not everything was up to your expectations and I regret it. Thank you for all your friendly and constructive remarks that have been heard. Be assured that they had my full attention and that we will look into each of them. This is how we learn and improve our service to you. You are here at home, your return to Les Jardins de la Médina will be our greatest reward. See you soon!
No Public Name
Leisure travelers
50-59 years
Reviewed: 7 years ago (13/08/2018)
Date of experience: 08/2018

It's just fine except for a very few choices of food during breakfast..

I thank you for taking the time to express your sentiment on this page. I’m pleased you have enjoyed your stay at our riad. This house hidden in an oasis of greenery only minutes away from the bustling Médina has been conceived for pleasure and relaxation, thank you for being sensitive to it. However, your friendly remark has been heard and had all my attention, this is how we improve our service to you. You’re here at home, your return will be our best reward. See you soon!
By Stéphane Galzy / Mizui Inoue
Leisure travelers
50-59 years
Reviewed: 7 years ago (03/08/2018)
Date of experience: 07/2018

Excellent. Personnel adorable et attentif.

Cher Stéphane et Mizui, ce commentaire élogieux nous touche énormément et nous vous en remercions. Chaque jour nous nous efforçons d’être dignes de cette demeure et de ses occupants en donnant le meilleur de nous-mêmes, votre satisfaction nous en récompense et nous honore. Vous êtes ici chez vous. Nous espérons vous accueillir bientôt pour un autre moment de bonheur.
By Sheeylah Price
Leisure travelers
40-49 years
Reviewed: 7 years ago (28/07/2018)
Date of experience: 07/2018

.....................

Thank you Sheeylah for taking the time to evaluate us and for this good evaluation. We hope to see you again soon!
By Rajiv Sud
Leisure travelers
50-59 years
Reviewed: 7 years ago (27/07/2018)
Date of experience: 07/2018

Excellent. My wife and myself really enjoyed the stay at your hotel.

Dear friends, these few words touched me deeply, thank you! I want to thank you also for being so sensitive to the magic of this house and to the joy that it brings. It has been an honour and a pleasure to look after you, your return will be our utmost reward. You’re here at home, come back soon!
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