Public Reviews Score
92%

"Very satisfied"

Based on 3,629 reviews across 10 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (28/05/2018)
Date of experience: 05/2018

Bellissimo ! Accoglienza stupenda! Lo consiglio vivamente !!!!

Thank you Roberta, your recommendation is wonderful to read ! It has been our pleasure to look after you and to make of this moment a memorable experience. I’m very pleased that you have enjoyed your stay in our peaceful oasis, minutes away from the bustling Médina. Your return to our beautiful riad will be our best reward. See you soon !
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (24/05/2018)
Date of experience: 05/2018

Excellente , bien reçu

Chère Hélène, cette courte et élogieuse observation me va droit au cœur et je vous en remercie beaucoup ! Je suis heureux que vous ayez apprécié votre séjour dans notre maison. Le cadre authentique et le confort de notre riad ont été conçus pour apporter du plaisir et du bonheur, merci d’y avoir été sensible. Notre personnel a pris grand plaisir à vous servir, votre retour prochain sera notre meilleure récompense.
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (23/05/2018)
Date of experience: 05/2018

nettes Hotel in einer schöneren Gegend der Medina

I have nothing to add to this elogious comment, but a sincere thank you ! I’m delighted that you have enjoyed our beautiful oasis, the authenticity and the comfort of our riad. I hope to have the opportunity to receive you again anytime soon !
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (23/05/2018)
Date of experience: 05/2018

Séjour agréable. Jardin reposant. Personnel qualifié et courtois.... Direction à l'écoute des clients. Bravo!!!

Cher Stéphane, je vous remercie pour cet élogieux commentaire qui me va droit au cœur. Je suis ravi que vous nous ayez quitté sur une note si positive et enthousiaste ! Votre retour dans notre maison sera notre meilleure récompense. Merci et à bientôt !
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (23/05/2018)
Date of experience: 05/2018

Non soddisfacente e il giardino pieno di “guano” non ha migliorato la situazione

Dear friends, thank you for taking the time to share your sentiment on this page. I’m sorry to see that we didn’t fulfill your expectations. Please allow me however, to show some surprise at the lecture of your defavorable comment. I had the pleasure to talk to you during your stay in our house and you only expressed at the time a positive feedback (not even mentioning our birds’ behaviour !). Our house has been conceived to bring pleasure and happiness, I want to hope that we’ll have the pleasure to look after you again. Thank you and see you soon !
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (22/05/2018)
Date of experience: 05/2018

J’ai trouvé l’hotel Charmant avec notre terrasse privatif je regrette cependant le fait de pas avoir reçu de petit attention le jour de mon anniversaire

Chère Karine, je vous prie d’accepter mes sincères regrets pour avoir, très involontairement, omis de célébrer formellement votre anniversaire. Mais j'espère que le double surclassement dont vous avez bénéficié à votre arrivée en raison justement de votre voyage d'anniversaire vous aura fait plaisir. Enfin, je suis heureux que vous ayez aimé le cadre authentique et romantique de notre maison. Nous espérons vous y revoir très bientôt !
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (22/05/2018)
Date of experience: 05/2018

Très agréable . L’endroit est toujours aussi beau et le personnel gentil.De petites améliorations coté propreté et entretien rendraient à cet endroit tout son éclat.
L’acces de l’hotel et de la piscine aux non clients de l’hôtel diminue sa tranquillité et son raffinement

Chère amie, je vous remercie pour cet élogieux commentaire qui me touche beaucoup. Je suis ravi que votre séjour dans notre maison ait été une belle expérience. L’accès de notre riad aux visiteurs étrangers à l’hôtel, nous apparaît comme une invitation légitime à découvrir nos superbes jardins, nos piscines, notre spa, pour ceux qui souhaitent voir tout ce que la Médina peut leur offrir. Je vous remercie également pour votre remarque amicale et constructive qui a été bien entendue. Soyez assurée qu’elle a eu toute mon attention, c’est ainsi que nous nous améliorons. Nous espérons avoir le plaisir de vous recevoir à nouveau. A bientôt !
By Joanne Edwardson
Leisure travelers
50-59 years
Reviewed: 8 years ago (16/05/2018)
Date of experience: 05/2018

It was without doubt one of the nicest places I have stayed. Having travelled extensively that’s a big ask!

Food was stunning, chef is amazing.

Staff are fabulous, only one tiny critisism is that service was a little slow.

The manager seemed to only be interested in big parties of people, I think as an ambassador for the hotel he should be as diligent with ALL of the hotel guests.

Dear Joanne, I thank you very much for choosing our riad during your stay in Marrakech. Your beautiful comment has touched me deeply. It is my pleasure to convey your appreciation to all the teams and in particular to our Chef. Thank you for your friendly and constructive recommendation, I can assure you that it has been heard and will have my full attention. This is how we improve our service to you. Our house is conceived for pleasure and happiness, your return to Les Jardins de la Médina will be our upmost reward.
No Public Name
Business
60-69 years
Reviewed: 8 years ago (16/05/2018)
Date of experience: 05/2018

Les Jardins de la Medina was a wonderful oasis of serenity within the walls of Marrakech's old medina. During our 5-day visit, our group was able to retreat to the hotel in between touristic excursions. Breakfast and dinner were excellent and the spa offered reasonably priced hammam and massages. It was wonderful to be able to return to the sound of live piano music wafting through the leafy tropical courtyard after exploring the city on foot or to lounge, read or visit with others on the canopied rooftop.

What an amazing comment which fills me with pride and happiness ! There is nothing I could add but a huge thank you from all of us here. I’m delighted that you have enjoyed the peacefulness of our riad hidden in our beautiful exotic gardens, minutes away from the old city. I want to thank you also for sharing your pleasurable and affordable moment in our spa which offers the wonderful relaxation of our traditional massages in a magic scented ambiance. It has been a great pleasure to look after you all. Our best reward would be that you decide to come back soon.
No Public Name
Business
50-59 years
Reviewed: 8 years ago (16/05/2018)
Date of experience: 05/2018

Wir waren sehr gut aufgehoben und konnten uns super entspannen.

This beautiful comment has touched me deeply, thank you Richard ! I’m so pleased to read that you have enjoyed the peacefulness of our house and its authentic gardens, minutes away from the bustling Médina. Everyday we put our heart in our work, therefore your appreciation is our best reward . It has been a pleasure to look after you. This is your house, please come back soon !
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