Public Reviews Score
92%

"Very satisfied"

Based on 3,564 reviews across 11 portals
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (10/05/2018)
Date of experience: 05/2018

Excellent séjour, endroit magnifique et personnel aux petits soins, c'était parfait.

Je vous remercie de cet élogieux commentaire qui me va droit au cœur ! Je suis heureux que le cadre authentique et tranquille de nos jardins vous ait enchanté. A très bientôt !
By Joan Cohen
Leisure travelers
60-69 years
Reviewed: 8 years ago (04/05/2018)
Date of experience: 05/2018

The hotel was lovely although a bit tired looking in the public areas. It is well located in the Médina and the rooms are spacious, clean and well appointed. The only complaint I had was at breakfast in the restaurant. The service is rediculously slow. On one occasion, I even had to leave for my tour without my 3 minute eggs and only a sip of coffee!

Dear Joan, thank you so much for taking the time to write to us. I’m pleased you loved our retreat situated in the heart of the old city : our luscious oasis, the heated pool, the roof terrace and its views. I heard your little remark and I thank you for it. Be assured that I will give it my full attention, this is how we improve our service to you.
By Malisan Negre
Leisure travelers
70-79 years
Reviewed: 8 years ago (25/04/2018)
Date of experience: 04/2018

Lorsque nous revenions de Marrakech, chaude et bruyante ville, c’etait un immense plaisir de rentrer aux jardins de la Médina... de retrouver le calme, la serenite et la beauté de ces jardins extraordinaires.

Je vous remercie pour ce très beau témoignage qui nous touche beaucoup. Je suis ravi que notre oasis, au cœur de la trépidante Médina, vous ait séduits. Notre maison a été conçue pour vous offrir repos, relaxation et bien-être, merci d’y avoir été sensibles. A très bientôt !
By Patricia Sherwood
Leisure travelers
60-69 years
Reviewed: 8 years ago (23/04/2018)
Date of experience: 04/2018

Generally good experience but was very disappointed that on our last day we had arranged through reception to have a guided tour of the Atlas mountains but when the driver arrived he did not speak any English so we had to abandon it. This should have been addressed by the hotel when we booked. Also the lack of air conditioning in such a high class hotel was extremely disappointing for us as the temperatures were very high whilst we were there , making sleeping very difficult. We booked this hotel after reading in the description that this was available. Not what we expected from a hotel of this stature.

By Iva Schwarzova
Leisure travelers
50-59 years
Reviewed: 8 years ago (22/04/2018)
Date of experience: 04/2018

The garden with green trees and the orange blossoms and the birds makes it a peaceful oasis. Staff friendliness is outstanding.
Our 2 rooms were not greatly located and the internet in our second room was very poor.

The garden with green trees and the orange blossoms and the birds makes it a peaceful oasis. Staff friendliness is outstanding. Our 2 rooms were not greatly located and the internet in our second room was very poor.
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (16/04/2018)
Date of experience: 04/2018

Agréable séjour dans cet hôtel

Merci Amandine pour avoir partagé ce moment avec nous. Votre plaisir est notre plus grande récompense. A très bientôt !
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (14/04/2018)
Date of experience: 04/2018

The food was fine but the service was very slow (2hours for 2 courses) meaning that my wife had to leave with her meal unfinished to get out little girl to bed. There was also unpleasant and unnecessary music which lowered the tone.

Thank you Philip for taking the time to write about your stay in our house. I’m sorry that despite our best efforts, the time to serve your meals was indeed exceptionally long, and I regret it. You also mention the musical background of the Restaurant : mostly liked by our visitors, you may agree that it is difficult for us to please everyone. I heard your comments dear Philip, they will have my full attention for sure.
No Public Name
Leisure travelers
70-79 years
Reviewed: 8 years ago (11/04/2018)
Date of experience: 04/2018

Excellent nous avons spendus un tres bien sejour

Que dire de plus, si ce n’est un grand merci pour ce commentaire élogieux. Ce fut un réel plaisir de partager ce moment avec vous. Je suis heureux que vous ayez trouvé dans notre maison, le cadre authentique, nos merveilleux jardins exotiques et le confort que vous souhaitiez. Merci et à très bientôt !
By Van Brabant
Leisure travelers
50-59 years
Reviewed: 8 years ago (11/04/2018)
Date of experience: 04/2018

Très belle découverte

Merci beaucoup, ces quelques mots me touchent énormément. Je suis très heureux que notre maison vous ait offert un plaisant séjour dans le confort et l’authenticité. Nous espérons vous revoir très bientôt pour vous faire partager d’autres moments de plaisir et de bonheur dans notre belle oasis au cœur de notre vieille ville. Merci et à bientôt !
By Degen
Leisure travelers
20-29 years
Reviewed: 8 years ago (10/04/2018)
Date of experience: 04/2018

Bon séjour dans un riad bien situé dans un environnement authentique.

Mes remerciements les plus sincères pour ce beau commentaire. Je suis heureux que vous ayez apprécié la balance entre l’authenticité et le confort moderne de notre maison. Située au cœur de la vieille cité, notre oasis de verdure et de tranquillité offre un cadre exceptionnel dans lequel nous serons ravis de vous recevoir à nouveau. Merci Arnaud et à bientôt !
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