Public Reviews Score
93%

"Very satisfied"

Based on 3,636 reviews across 10 portals
:
By JET
Couple
50-59 years
Reviewed: 3 years ago (16/02/2024)
Date of experience: 02/2024

Moyenne.
Le petit déjeuner est accessible dès 7h: a cette heure,: pas de jus de fruits de disponible et pas oeufs.
Pas de personnel pour cuire les oeufs.
L hôtel est assez loin du centre de la Médina et j ai trouvé que le quartier n était pas trop sécurisé ( a 21h15, un homme alcoolisé est venu nous importuner, il était très agressif)

Nous vous remercions d'avoir pris le temps de partager ici votre sentiment. Nous sommes désolés pour les inconvénients rencontrés pendant votre séjour. Vos commentaires ont eu toute notre attention et ont été pris en compte. Nous ferons de notre mieux pour améliorer ces aspects. La sécurité de nos clients est une priorité, et nous regrettons tout incident. Nous sommes navrés que votre passage chez nous n'ait pas été à la hauteur de vos attentes, et nous espérons avoir l'opportunité de regagner votre confiance.
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (15/02/2024)
Date of experience: 02/2024

A very enjoyable and relaxing stay. Food was OK, opportunity to try and make it amazing. Everything else very good!

Thank you for sharing your sentiment on this page. We're glad you had an enjoyable and relaxing stay. Your suggestion to enhance the food has received our full attention, we thank you for it and we appreciate your positive remarks about everything else. We look forward to welcoming you back for another amazing experience.
By Baumgartner / chambre 117
Couple
60-69 years
Reviewed: 3 years ago (15/02/2024)
Date of experience: 02/2024

Très beaux et grand Riad, avec un grand espace vert avec beaucoup de charme

Merci infiniment pour votre commentaire élogieux ! Nous sommes ravis que vous ayez apprécié la beauté et le charme de notre grand Riad ainsi que notre grand espace vert. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience aussi charmante.
No Public Name
Couple
70-79 years
Reviewed: 3 years ago (15/02/2024)
Date of experience: 02/2024

Loved the heated pool and the wonderful massage in the Spa. The dining room was full of atmosphere and we liked the live music. The wood fires were very welcoming. A well run quality hotel with excellent service and helpful staff. Thank you for the Cocktail Party. (Sorry, couldn't understand the environmental questions above.) p.s. The basin plug did not work!

Thank you for sharing your delightful experience! We're pleased to hear you enjoyed the heated pool, spa massage and the atmosphere in our dining room. Your compliments on our well-run hotel, excellent service and helpful staff are appreciated. We'll address the issue with the basin plug, and we hope to host you again soon. Thank you for attending the Cocktail Party!
By Richard Smith
Family
60-69 years
Reviewed: 3 years ago (06/02/2024)
Date of experience: 01/2024

A great hotel - just perfect

Thank you for your wonderful words! We are delighted to be considered a great and perfect hotel. Do you have anything particular you appreciated or have you any suggestions for improvement, please let us know. We'd love to welcome you back soon!
No Public Name
Family
30-39 years
Reviewed: 3 years ago (06/02/2024)
Date of experience: 12/2023

excellent. enjoyed our stay

We are so pleased to hear you enjoyed your stay at Les Jardins de la Médina! If you have anything specific that stood out or any suggestions you have for an even better experience next time, please share, we would like to hear from you. We look forward to hosting you again.
By Max Bladon
Couple
50-59 years
Reviewed: 3 years ago (04/02/2024)
Date of experience: 01/2024

The hotel was great. You need a quiet place after a day walking around Marrakesh. The hotel was the perfect sanctuary. Beautiful building and a ideal location for exploring.

Thank you for choosing our hotel! We're delighted to be your sanctuary in Marrakech. It's great to know you found our house beautiful and the location ideal for exploring.. If you have any suggestions for improvement or if there is anything else you would like to share, please feel free to do so. See you again soon!
No Public Name
Friends
40-49 years
Reviewed: 3 years ago (30/01/2024)
Date of experience: 01/2024

Le personnel est impeccable (réception, restaurant, wellness...). Un vrai plaisir de séjourner chez vous.

Merci infiniment pour vos compliments qui nous vont droit au coeur ! Nous sommes ravis que vous ayez apprécié l'impeccabilité de notre personnel dans tous les domaines. Lors d'un prochain passage à Marrakech, nous serons enchantés de vous accueillir et croyez-nous, l'accueil sera toujours chaleureux et très souriant.
By Mouratidou maria
Friends
50-59 years
Reviewed: 3 years ago (30/01/2024)
Date of experience: 01/2024

Très satisfaite , le personnel est très gentille et le service magnifique

Un grand merci pour votre aimable commentaire ! Nous sommes ravis que vous ayez apprécié notre service et la gentillesse de notre personnel. C'était un plaisir de vous accueillir et nous espérons avoir le plaisir de vous revoir bientôt !
No Public Name
Couple
60-69 years
Reviewed: 3 years ago (30/01/2024)
Date of experience: 01/2024

Het is ons prima bevallen met uitstekende service en heel vriendelijk en kundig personeel. Mooi restaurant met hele goede keuken en mooie, lekkere gerechten

Thank you for your kind words! We're delighted to hear that you enjoyed our excellent service, friendly and knowledgeable staff, as well as our beautiful restaurant with a fantastic kitchen and delicious dishes. It was our pleasure to host you, and we look forward to welcoming you back for more delightful experiences.
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