Hotel Mercator Itzehoe hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 2,850 reviews across 7 portals
:
By Herr Frank Lehmann
Couple
60-69 years
Reviewed: 4 months ago (10/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Alone
60-69 years
Reviewed: 4 months ago (10/05/2026)
Date of experience: 05/2026

Guest has not commented on review

By Franck Hourmat
Business
50-59 years
Reviewed: 4 months ago (07/05/2026)
Date of experience: 04/2026

Considering it's a 4 star hotel, correct experience, not fantastic.
Room : could be noisy if close to traffic side. The TV (very small) has hundreds of channels but most of them are jammed. The kitchenette is empty (it's a shame).
Restaurant : flexibility, in terms of suggested food, would be appreciated and earlier opening (6am).

Dear Mr. Hourmat,

Thank you for taking the time to share your feedback with us.

We are pleased to read that you found your overall experience correct, although we regret that some aspects did not fully meet your expectations of a 4-star hotel.

We appreciate your comments regarding the room, especially the possible traffic noise and the TV channel reception, and we will certainly review these points internally. Concerning the kitchenette, please note that we are happy to provide kitchen equipment and utensils upon request at any time.

Thank you as well for your suggestion regarding the restaurant offer and earlier opening hours. Unfortunately, due to organizational reasons, we are currently unable to change the restaurant opening times.

We truly value your feedback, as it helps us continue improving our services, and we hope to have the pleasure of welcoming you again in the future.
No Public Name
Business
30-39 years
Reviewed: 4 months ago (07/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Business
30-39 years
Reviewed: 4 months ago (07/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Couple
80+ years
Reviewed: 4 months ago (05/05/2026)
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Business
60-69 years
Reviewed: 4 months ago (04/05/2026)
Date of experience: 04/2026

Guest has not commented on review

No Public Name
Alone
50-59 years
Reviewed: 4 months ago (03/05/2026)
Date of experience: 05/2026

Guest has not commented on review

By James watson
Family
70-79 years
Reviewed: 4 months ago (03/05/2026)
Date of experience: 05/2026

Very friendly staff & good service

Dear Mr. Watson,

Thank you very much for your kind feedback.

We are delighted to hear that you appreciated our friendly staff and the good service provided during your stay. Your compliments are a great motivation for our entire team.

We look forward to welcoming you again soon.

Your team Hotel Mercator
By Daniel Böttcher
Couple
30-39 years
Reviewed: 4 months ago (02/05/2026)
Date of experience: 05/2026

An sich sehr solide, Zimmer könnte vielleicht mal etwas moderner sein. Einen neuen Sessel zb, eine durchgehende Matratze wenn man ein Zimmer zu zweit bucht.

Im Bad dürfte der Wasserhahn mal etwas weiter nach vorne gemacht werden.

Sehr geehrter Herr Böttcher,

Vielen Dank für Ihre ausführliche und ehrliche Bewertung sowie die Zeit, die Sie sich dafür genommen haben.

Es freut uns sehr, dass Sie Ihren Aufenthalt insgesamt als solide empfunden haben und insbesondere die Hilfsbereitschaft unseres Teams positiv hervorheben. Ihr Lob geben wir gerne an die Mitarbeitenden weiter.

Gleichzeitig danken wir Ihnen für die konstruktiven Hinweise. Ihre Anmerkungen zur Zimmerausstattung (Modernisierung, Sessel, Matratze), zur Badgestaltung sowie zum Frühstücksangebot nehmen wir sehr ernst und werden diese intern prüfen.

Ihr Feedback hilft uns, unseren Service weiter zu verbessern. Wir würden uns freuen, Sie bei einem zukünftigen Aufenthalt erneut begrüßen zu dürfen.

Ihr Team vom Hotel Mercator
Back to Top CERTIFICATE what's this?