Hotel Metropol by Maier Privathotels hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 15,911 reviews across 12 portals
:
By Olga
Alone
30-39 years
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

Excellent

By Thierry
Couple
60-69 years
Reviewed: 2 years ago (26/05/2024)
Date of experience: 05/2024

It’s like being home! Very nice to be welcome with a smile from the different staff. And it’s clean everywhere! 😊

By Jan Olivier
Couple
50-59 years
Reviewed: 2 years ago (25/05/2024)
Date of experience: 05/2024

Good

Dear guest,
Thank you for your review after your departure.
We are pleased to read that you enjoyed your stay with us and felt comfortable.
Although you indicated that everything was fine, many areas unfortunately only scored 4 out of 6 possible points. Unfortunately, you did not provide any more detailed feedback here, so we cannot understand why this was the case. We would like to ask you to send us brief and detailed feedback so that we know where we were unable to fulfil your expectations. Only with the feedback of our guests can we continue to work on ourselves and optimise processes. You are welcome to send this to stay@hotelmetropol.de.
Thank you and we look forward to welcoming you again soon.
Kind regards
Paula
No Public Name
Couple
40-49 years
Reviewed: 2 years ago (24/05/2024)
Date of experience: 05/2024

TOP Service

By Judith Swisher
Group
70-79 years
Reviewed: 2 years ago (24/05/2024)
Date of experience: 05/2024

We enjoyed our stay at the Hotel Metropol very much. Our room was comfortable and clean. The breakfast buffet had a good variety of foods. And the staff were friendly and helpful. We would stay at the Hotel Metropol in Munich again.

No Public Name
Business
50-59 years
Reviewed: 2 years ago (24/05/2024)
Date of experience: 05/2024

Very good experience overall. However be prepared to hear ambulance sirens very often there is a hospital nearby.

Dear Guest,
Thank you for your review after your stay. We are always delighted when guests share their impressions and memories with us.
We are pleased to read that you have already enjoyed a lot of it.
We have read your criticism and comments carefully.
In general, we attach great importance to feedback from our guests, as this is the only way we can continue to improve.
However, we have to take a stand on some of the comments, as many things were already known in advance that are now being criticised afterwards.
The fact that our rooms are not cleaned daily is stated in the room description and you will also receive a message after you have finalised your booking stating this and again before your arrival. Guests who stay 5 nights or longer receive a cleaning service with linen change every three days, which you have also received. Our service stations are available around the clock to take fresh towels or other bathroom items.
In these times of climate change, resource conservation and sustainability, we often hear the words "we could" or "we should" finally change something. But let's be honest: "we" is a great way of shifting personal responsibility and trying to pass it on to others.
We see it as our responsibility to safeguard our living space for future generations.
That's why we asked ourselves at the time whether daily room cleaning was still appropriate and came to the decision that we would no longer offer full room cleaning for an average stay of two nights.
Our breakfast buffet includes hard/soft-boiled eggs and scrambled eggs. As a 3-star hotel, we do not have any other egg dishes such as omelettes or fried eggs available. Given our generous offering, which many other hotels don't have, we believe that two egg dishes are quite enough.
However, we will still be happy to take your feedback and pass it on to management.
We are very sorry that the late check out didn't work. Depending on the booking situation, late check-outs are not possible on some days. Please be assured that our colleagues on site will always check this and try to fulfill all requests.
Nevertheless, we would be happy to welcome you again in the future.
Kind regards
Paula
By David R
Business
50-59 years
Reviewed: 2 years ago (23/05/2024)
Date of experience: 05/2024

Quiet hotel centrally located with good communications. Fantastic breakfast

By Josef und Angelika
Couple
50-59 years
Reviewed: 2 years ago (22/05/2024)
Date of experience: 05/2024

Sehr sauber und ruhig gelegen, das Personal ist sehr freundlich. Frühstücksbuffet beinhaltet wirklich alles was man sich im Urlaub wünscht. Das Hotel ist zentral gelegen in einer Seitengasse direkt am Hauptbahnhof, perfekt für einen Städtetrip.

By David and Angela smith
Couple
60-69 years
Reviewed: 2 years ago (22/05/2024)
Date of experience: 05/2024

One of the best experiences we’ve had would absolutely recommend both you hotels

By Plath, Heiko
Alone
40-49 years
Reviewed: 2 years ago (21/05/2024)
Date of experience: 05/2024

Komme gerne wieder. Schönes Hotel.

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