Hotel Metropol by Maier Privathotels hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 15,916 reviews across 12 portals
:
No Public Name
Friends
50-59 years
Reviewed: 3 years ago (15/10/2023)
Date of experience: 10/2023

Sehr zentral gelegen, familier, leise, geschmackvoll eingerichtet, Eingang mit Kerzen > sehr nett, super Frühstück,

By Julie
Couple
60-69 years
Reviewed: 3 years ago (14/10/2023)
Date of experience: 10/2023

We enjoyed staying at this hotel . Great location and everyone was so friendly and helpful. Room was clean and we stayed at 6th floor with the good city view. Breakfast was wonderful. Highly recommend!

No Public Name
Couple
50-59 years
Reviewed: 3 years ago (14/10/2023)
Date of experience: 10/2023

Frühstücksraum eher etwas eng…

No Public Name
Business
50-59 years
Reviewed: 3 years ago (13/10/2023)
Date of experience: 10/2023

Schönes Boutiquehotel mit etwas engen Bädern.

No Public Name
Family
50-59 years
Reviewed: 3 years ago (13/10/2023)
Date of experience: 10/2023

Wonderful

By Ron LaCourse
Couple
60-69 years
Reviewed: 3 years ago (11/10/2023)
Date of experience: 10/2023

We would return in the future

Dear Ron,

thanks for choosing our hotel while visiting Munich. We are so happy to read you liked your stay at Metropol a lot and also would return in the future. It was such a pleasure to assiste you with lots of recommendation to explore the city and it's restaurants. We are already looking forward to host you again.

Best regards
Paula
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (10/10/2023)
Date of experience: 10/2023

Familiär, freundlich, zentral

Liebe Gäste,

es hat uns Freude bereitet, Sie bei uns im Haus willkommen zu heißen. Schön, dass Sie sich bei uns wohl gefühlt haben und unsere familiäre und freundliche Atmosphäre besonders gern mochten. Sehr gerne heißen wir Sie wieder einmal bei uns willkommen.

Beste Grüße
Ihre Paula
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

Good

Dear Guest,
Thank you for your review which we have read carefully.
We are very sorry that the stay did not go according to your expectations.
First of all, we would like to thank you for your praise of our long-term employees.
Unfortunately, we can't understand your feedback about the cleanliness. As you can see from many other reviews, we maintain our hotel very much and attach great importance to cleanliness.
We therefore cannot imagine that anything was not clean. You could have contacted us immediately so that our housekeeping could have checked this.
We also saw that you reviewed your stay on Expedia. Our hotel is a 15-minute walk from Marienplatz and only a 5-minute walk from the main train station. So, it is very close to all sights and from the station.
Our hotel is also located in a quiet side street. Of course, we have no influence on the area and the conditions around the hotel.
Regarding the mattresses, we regret that you did not sleep well. Of course, it is a matter of taste what the mattress should be like for a guest. You could have contacted us here so that we could have helped you with a topper.
As already written, we cannot understand some of the comments based on the rating and the written text.
It is a pity that we will no longer be able to welcome you here.
We would like to convince you of our service.
Kind regards
Paula
By Claudia und Mirko
Couple
40-49 years
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

Wir haben uns sehr wohl gefühlt und kommen beim nächsten Mal gerne wieder in Ihr Hotel

Liebe Gäste,


vielen herzlichen Dank für das so liebe und positive Feedback. Es macht uns viel Freude zu lesen, dass Sie sich bei uns sehr wohlgefühlt haben und die Annehmlichkeiten unseres Hauses sehr geschätzt haben. Wie schön, dass Sie sich über den kostenlosen Upgrade so gefreut haben. Wir haben Ihnen diese Freude sehr gerne gemacht. Unsere Check-in Terminals sind nur eine Unterstützung zum persönlichen Check in und helfen uns in der Tat in unserem Arbeitsalltag. Gerne sind wir parallel dazu aber auch persönlich für unsere Gäste da und machen den Check in auch weiterhin an der Rezeption. Gerne dann wieder so beim nächsten Besuch. Wir freuen uns auf Sie.

Beste Grüße
Ihre Paula
No Public Name
Business
40-49 years
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

Alles super.

Liebe Gäste,

wir freuen uns über Ihr positives Feedback zu Ihrem Aufenthalt in unserem Hotel. Schön, dass Sie rundum zufrieden waren. Gerne sind wir wieder einmal Ihre Gastgeber in München.

Beste Grüße
Ihre Paula
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