Hotel Metropol by Maier Privathotels hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 15,916 reviews across 12 portals
:
By M.G.
Couple
40-49 years
Reviewed: 3 years ago (05/10/2023)
Date of experience: 10/2023

Sehr schönes Hotel und in München für uns immer ein Besuch wert!

Lieber Gast,

vielen herzlichen Dank für das tolle Feedback. Wie schön, dass es Ihnen so gut bei uns gefallen hat und Sie rundum zufrieden waren mit unserem Haus und Service. Sehr gerne heißen wir Sie wieder einmal bei uns willkommen und versichern Ihnen, dass Sie sich auch beim nächsten Besuch bei uns wohl fühlen werden.

Beste Grüße
Ihre Paula
By Brenz Alfred und Monika
Family
60-69 years
Reviewed: 3 years ago (03/09/2023)
Date of experience: 08/2023

Super. Man wird freundlich empfangen,und es ist alles ungemütlich. Wünsche werden fast immer erfüllt. Sehr gepflegt .

By Frank Sohn
Friends
60-69 years
Reviewed: 3 years ago (03/09/2023)
Date of experience: 08/2023

Familiengeführtes Stadthotel in Toplage, in dem wir uns seit Jahren immer wieder sehr wohl fühlen.

By B. Günther
Couple
40-49 years
Reviewed: 3 years ago (02/09/2023)
Date of experience: 08/2023

Ein gemütliches, sauberes und zentral gelegenes Hotel
Wir kommen gerne wieder

No Public Name
Friends
40-49 years
Reviewed: 3 years ago (02/09/2023)
Date of experience: 08/2023

Sehr gut

No Public Name
Couple
50-59 years
Reviewed: 3 years ago (31/08/2023)
Date of experience: 08/2023

Nice. Good location to train station. Reminded me of old school New York hotel with dark wood.

Dear guest,

thank you so much for your lovely review. We are so happy to read you enjoyed your stay at Metropol a lot, loved the breakfast we offer, liked the friendliness and professional handling of our staff and appreciated the central location and closeness the the train station. We hope you will return someday in the future.

Best regards
Paula
By Schnier
Alone
50-59 years
Reviewed: 3 years ago (31/08/2023)
Date of experience: 08/2023

fühlte mich betreten ihrer Räume gleich wie zu Hause

Liebe Claudia,

vielen herzlichen Dank für das tolle Feedback, welches Sie uns senden. Sie schreiben, dass Sie sich bei uns wie zu Hause gefühlt haben. Das finden wir großartig, denn genau das sollen unsere Gäste fühlen, wenn Sie unser Haus besuchen. Es macht auch viel Freude zu lesen, dass Sie unser Hoteldesign und die moderne Einrichtung sehr genossen haben. Wir stecken sehr viel Zeit und Energie in die Gestaltung unseres Hotels, was, mit unserem freundlichen und kompetenten Service, eben dazu führt dass Sie sich bei uns so wohl fühlen. Wir hoffen Sie besuchen uns ganz bald wieder und freuen uns schon, wenn wir Sie erneut herzlich willkommen heißen dürfen.

Beste Grüße
Ihre Paula
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (30/08/2023)
Date of experience: 08/2023

Perfect

Dear Madame,

receiving a review like yours is awesome! Thank you so much! Hopefully we get the chance to host you again in the future.

Best regards
Paula
No Public Name
Family
30-39 years
Reviewed: 3 years ago (29/08/2023)
Date of experience: 08/2023

Very disappointed about the non working fridge and lack of cleaning during the entire stay. We chose the hotel especially due to cleaning service and breakfast. Price was way too hight. Would not stay again

Dear Guest,
thank you for your review, which we have read carefully.
It's a pity we couldn't convince you of our hotel
Nevertheless, we would like to respond to the points, as we do not understand or cannot accept some of them.
Regarding the room cleaning, you can read this directly on the Booking.com page in the room category description that we do not clean the rooms during the stay. You will even receive another message after booking where this is written. Also 2 days before arrival you will receive another information email where we point this out.
We therefore cannot understand why you booked us especially because of the cleaning, when it is written everywhere that there is no cleaning, but it was the whole time possible to get fresh towels and other bathroom articles at our housekeeping station!
We also reject the accusation that we offer "old fruit" on our buffet. We always source our fruit fresh and regionally and no guest has ever complained about the quality of our food.
As a family business, we place a lot of value on the quality of the food and would never serve anything bad here.
As written in countless other reviews, our breakfast is very high quality and even comparable to a 4 or 5 star hotel.
We also checked the fridge again and could not find any defects.
However, we were happy to pass on your praise about our staff. Our employees give their best every day and we are very proud of our long-standing team.
It is really a pity that we could not convince you of our price-performance ratio. Sometimes supply and demand do not match, which is why we would recommend a different hotel for your next stay.
Kind regards
Paula
No Public Name
Couple
50-59 years
Reviewed: 3 years ago (29/08/2023)
Date of experience: 08/2023

Staff were lovely and helpful . great breakfast and good location .

Dear Jackie,

thank you so much for sharing your lovely review with us. We are glad you liked your stay a lot and enjoyed all the amenities we offer. Hosting you again would be a pleasure.

Best regards
Paula
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