No Public Name
Family
40-49 years
Reviewed:
5 months ago
(01/04/2026)
Date of experience:
03/2026
By Caroline
Alone
50-59 years
Reviewed:
5 months ago
(01/04/2026)
Date of experience:
03/2026
By Andreas Eich
Business
50-59 years
Reviewed:
5 months ago
(01/04/2026)
Date of experience:
03/2026
By Papajoannou
Friends
70-79 years
Reviewed:
5 months ago
(01/04/2026)
Date of experience:
03/2026
No Public Name
Friends
60-69 years
Reviewed:
5 months ago
(31/03/2026)
Date of experience:
03/2026
No Public Name
Friends
40-49 years
Reviewed:
5 months ago
(31/03/2026)
Date of experience:
03/2026
By Lisa Kiene
Couple
30-39 years
Reviewed:
5 months ago
(30/03/2026)
Date of experience:
03/2026
By Marion
Couple
60-69 years
Reviewed:
5 months ago
(30/03/2026)
Date of experience:
03/2026
No Public Name
Business
50-59 years
Reviewed:
5 months ago
(30/03/2026)
Date of experience:
03/2026
No Public Name
Business
50-59 years
Reviewed:
5 months ago
(30/03/2026)
Date of experience:
03/2026
It wast the worst experience.
Thank you very much for taking the time to review your stay with us. We are, of course, sorry to hear that you were dissatisfied with certain aspects of your stay—particularly regarding the mattress and the odor from the blanket and pillows that you described. We take these comments seriously and will look into them internally.
At the same time, however, we must clearly state that we cannot understand why you did not contact our front desk at any point during your three-day stay. Especially for such concerns, we are always available on-site to respond immediately and offer a solution.
We would have been more than happy to inspect the mattress with you, provide you with a mattress topper, or arrange a room change. All these options were available—but were not taken advantage of, as we received no feedback from you. Thus, we were deprived of the opportunity to actively improve your stay.
It appears we also did not receive any feedback from you at checkout. According to our records, you completed the checkout process conveniently online through our system without any personal contact with our team. We would have liked to have taken this opportunity to speak with you directly and address your concerns.
Against this backdrop, we consider your very low rating of 29% to be inappropriate and unrepresentative of our hotel’s service—especially since the criticism relates to issues that we very likely could have resolved on-site.
We are extremely disappointed to learn of such shortcomings only after the fact, even though we work hard every day to ensure our guests have a pleasant stay.
Nevertheless, we thank you for your feedback and will review the issues you raised internally.
Kind regards
Paula