Hotel Metropol by Maier Privathotels hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 15,936 reviews across 12 portals
:
No Public Name
Leisure travelers
80+ years
Reviewed: 9 years ago (20/08/2017)
Date of experience: 08/2017

Für mich hat alles bestens gepasst!

Lieber Gast,

herzlichen Dank für Ihren Besuch. Wir freuen uns sehr über Ihr Feedback zu Ihrem Aufenhalt in unsrem Haus. Gerne sind wir wieder einmal für Sie da und ermöglichen Ihnen einen angenehmen Aufenthalt.

Beste Grüße
Ihre Paula
No Public Name
Leisure travelers
<20 years
Reviewed: 9 years ago (20/08/2017)
Date of experience: 08/2017

Postitiv überrascht

Lieber Jonas,

es ist immer wieder schön, wenn Gäste positiv von unserem Haus überrascht sind. Das heißt für uns, dass wir alles richtig gemacht haben. :) Gerne begrüßen wir Sie bald wieder einmal in unserem Haus. Und wenn wir Sie dann zwar nicht mehr mit unserem Angebot überraschen werden können, werden wir Sie bestimmt aufs neue von uns begeistern.

Beste Grüße
Ihre Paula
No Public Name
Leisure travelers
70-79 years
Reviewed: 9 years ago (20/08/2017)
Date of experience: 08/2017

sehr angenehmes Haus Personal sehr hilfsbereit und fraundlich

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (20/08/2017)
Date of experience: 07/2017

A very pleasant stay

Dear guest,

thanks for your booking and your review. We are happy to see you had a pleasant stay with us.
That's what we are working hard for - happy and satisfied guest.

Hope to host you again in future.
Best regards
Yours Paula
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (20/08/2017)
Date of experience: 08/2017

very good, staff is a bit unfriendly

Dear guest,

thanks for staying at Metropol recently. We are glad to see you rated our house with 90 of 100 %. I am disappointed to see that you were not satisfied with the apperance of our staff at the front desk. I am really sorry that you made this experiance as usually our staff always gets a very positive feedback on their friendliness. As it's important for us to sort out this incident, we kindly ask you for some detailed information about the inconvinient service you received. It would be great if you can contact us on info@hotelmetropol.de.
Please accept my apologies again and as you were satisfied with all other services, we would be happy to host you again in future.

Best regards
Yours Paula
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (19/08/2017)
Date of experience: 08/2017

Very good. Central and easy to find with the Main Railway Station and Underground a very short walk away. Not luxurious but clean, comfortable and smartly decorated. We found the staff very helpful and charming.

Dear Calibone,

thanks for your visit and your review. We are happy to read you liked Metropol very much and appreciated the friendliness and attentiveness of our staff. It's great to see you liked the location of Metropol as much as we do. It's easy to get there from the train station and it's good to go to places of interest such as the Marienplatz. Please accept my apologies for the inconvenience you received with the oily remote control. I will instruct our cleaning staff in this matter. Should you need some more milk for your free coffee, please feel free to ask at the front desk. We will provide you with more milk at any time.

We would be happy to host you again in future.
Best regards
Yours Paula
By Planer
Leisure travelers
50-59 years
Reviewed: 9 years ago (19/08/2017)
Date of experience: 08/2017

Freundliches Personal, angefangen von der Rezeption, Frühstückspersonal und Sauberkeit der Zimmer. Hier kommen wir bestimmt wieder mal her und können es auch weiterempfehlen.

Liebe Gäste,

wir freuen uns sehr über Ihr positives Feedback zu unserem Haus und Ihre Weiterempfehlung. Schön, dass Sie sich unter anderem durch die Freundlichkeit unserer Mitarbeiter bei uns wohlgefühlt haben und uns auch in Zukunft gerne wieder als Ihr bevorzugtes Hotel in München wählen wollen. Wir freuen uns schon auf Ihren nächsten Besuch.

Beste Grüße
Ihre Paula
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (19/08/2017)
Date of experience: 08/2017

Great staff who were very helpful and good service.

Dear Louise,

thanks for visiting Metropol and for sharing your feedback with us. It's great to see you appreciated the friendliness and attentiveness of our staff and that they made you feel comfortable. We are looking forward to host you again in future.
Best regards
Yours Paula
By Sabine Teske
Leisure travelers
50-59 years
Reviewed: 9 years ago (18/08/2017)
Date of experience: 08/2017

Großes, helles Zimmer , sehr ruhig zum Innenhof, ausnehmend freundliches Personal

Liebe Sabine,

wir sagen "Danke" für Ihren Besuch im Metropol und freuen uns über Ihr tolles Feedback. Schön, dass Sie sich bei uns wohlgefühlt haben und unter anderem die Freundlichkeit unserer Mitarbeiter dazu beigetragen hat. Unsere gesamte Belegschaft arbeitet mit sehr viel Herzblut für die Zufriedenheit unserer Gäste. Daher freuen wir uns auch besonders, wenn dies von unseren Gästen geschätzt wird.

Gerne sind wir bald wieder einmal für Sie da und heißen Sie herzlichst willkommen!
Beste Grüße
Ihre Paula
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (18/08/2017)
Date of experience: 08/2017

Average

Dear guest, first of all I want to thank you for your feedback and your stay at the Hotel Metropol. I am sorry to know that your experience with our service did not meet your full expectation. Whenever something is not as our guests expect it, we are always glad to help. Just let us know right away, so we are able to make your stay as comfortable as possible. I could also see, that you were not very satisfied with our staff at the reception desk. We would be very grateful if you could tell us more details about your experience as your feedback helps us to improve our performance and to train our staff. One of our biggest goals is to exceed your expectations in quality as well as in service. Therefore, your feedback is very valuable to us. I will be more than happy to welcome you back at the M Privathotels. Please do not hesitate to contact me directly for any further help you may need. Your sincerely, Paula
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