Hotel Metropol by Maier Privathotels hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 15,904 reviews across 12 portals
:
By Jessica
Couple
30-39 years
Reviewed: 1 year ago (24/11/2024)
Date of experience: 11/2024

Super freundliches und gemütliches Hotel mit hervorragenden Frühstück! Würde ich jederzeit wieder buchen. Vielen Dank für den tollen Aufenthalt.

Liebe Jessica,

gerne haben wir uns um Ihr Wohlergehen gekümmert. Vielen Dank für Ihre tolle Bewertung, über welche wir uns sehr gefreut haben. Schön, dass es Ihnen so gut bei uns gefallen hat und Sie gerne erneut unser Gast sind. Wir freuen uns schon auf ein Wiedersehen.

Beste Grüße
Ihre Paula
No Public Name
Business
40-49 years
Reviewed: 1 year ago (22/11/2024)
Date of experience: 11/2024

Not bad

Dear guest,
Thank you very much for your review. We are very pleased that you enjoyed your stay overall.
We are sorry that there was a misunderstanding regarding the free water. Complimentary water is available in our lobby upon your arrival and 24/7 daily, as well as tea and coffee. We do not have water bottles in the rooms and do not advertise this, but please do not hesitate to ask us next time - we will be happy to help you.
Regarding the price, we have created a special group rate that is fair and reasonable. Unfortunately, we cannot understand your feedback regarding breakfast, as this is consistently praised by our guests.
We offer a large selection of different dishes and source them regionally and in organic quality.
You are welcome to let us know what you missed so that we can further improve our offer.
Thank you again for your feedback and we hope to welcome you back soon.
Kind regards
Paula
By Nollet Manuela
Family
50-59 years
Reviewed: 1 year ago (21/11/2024)
Date of experience: 11/2024

Ein sehr gutes und frisches Angebot an Frühstücksprodukten.

Liebe Manuela,

herzlichen Dank für Ihren Besuch und die tolle Bewertung. Wie schön, dass es Ihnen bei uns sehr gut gefallen hat. Klasse, dass Sie ganz besonders von unserem Frühstücksangebot begeistert waren. Wir würden uns sehr freuen, wenn Sie uns bald wieder einmal besuchen kommen.

Beste Grüße
Ihre Paula
No Public Name
Business
30-39 years
Reviewed: 1 year ago (21/11/2024)
Date of experience: 11/2024

ok ok, not to great!

Dear Guest,
Thank you for your review.
We are sorry to hear that your stay did not meet 100% of your expectations.
As communicated in advance via Booking.com, we have not been offering a daily cleaning service for over 2 years. In terms of sustainability, we no longer find it appropriate to offer a daily cleaning service. However, we provide information about our concept in advance via various channels so that every guest can decide whether they can identify with our concept.
However, you could have contacted us during your stay. We would certainly have found a solution and could have provided a fresh-up service.
You could also have come to us directly regarding the allegedly soiled bed linen. We attach great importance to cleanliness and cannot imagine that anything would have been dirty here.
Unfortunately, if this had been the case, there is nothing we can do about it afterwards. Please do not hesitate to contact us directly next time so that we can resolve any challenges together.
Our duvets correspond to the European standard found in most hotels in Germany, unless they are oversized.
We can't quite understand your feedback about the breakfast either, as this is praised by all our guests.
You are welcome to let us know what you thought was missing from the buffet.
From bread, muesli and pancakes to cakes, fruit, various spreads, yoghurts and rice pudding, everything can be found on our buffet.
We also offer a large selection of hot dishes, cold cuts, cheese and antipasti. A special highlight is our juicer, where you can squeeze fresh apple and carrot juice at any time.
We regret that we were not able to fully convince you and wish you a wonderful pre-Christmas season.
Kind regards
Paula
By Klaus Bauer
Business
70-79 years
Reviewed: 1 year ago (21/11/2024)
Date of experience: 11/2024

Sehr gut

Lieber Klaus,

Wir bedanken uns für Ihren Besuch und Ihre Bewertung. Klasse, dass es Ihnen sehr gut bei uns gefallen hat. Wir würden uns freuen, wenn Sie auch in der Zukunft unser Gast sind.

Beste Grüße
Ihre Paula
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (19/11/2024)
Date of experience: 11/2024

When checking in, we got told we are upgraded so that immediately makes us happier. The room is big, clean, location is as what is expected. Everything is great. If we ever come to Munich again, this hotel will still be among our choices!

Dear Tan,

thanks for your visit and your positive review. We are very happy to read you enjoyed your stay with us a lot. Great we could make you very happy with the free upgrade we gave you. Awesome you enjoyed the breakfast we offer and were impressed of the cleanliness our rooms offer. We are sorry you were missing a kettle in your room. Please ask for one at the reception. Maybe we can help you out. Looking forward to your next visit.

Best regards
Paula
By Ursula Pfennig
Couple
60-69 years
Reviewed: 1 year ago (18/11/2024)
Date of experience: 11/2024

Ein Haus, in dem man sich willkommen fühlt.

Liebe Ursula,

besten Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt hatten.

Gerne heißen wir Sie wieder einmal herzlich willkommen bei uns im Metropol.

Beste Grüße
Ihre Paula
By Hügel
Couple
40-49 years
Reviewed: 1 year ago (17/11/2024)
Date of experience: 11/2024

Familiengeführtes Hotel, zentrale Lage, nicht zu groß, mega Frühstück
Wir kommen immer wieder gern.

Liebe Familie Hügel,

wir möchten uns gerne nochmals für Ihren Besuch bei uns bedanken. Wie schön, dass es Ihnen bei uns sehr gut gefallen hat und Sie einen angenehmen Aufenthalt hatten. Klasse, dass unser Frühstück all Ihre kulinarischen Wünsche erfüllt hat. Es macht uns sehr glücklich zu lesen, dass Sie uns gerne wieder einmal besuchen kommen.

Beste Grüße und auf bald
Ihre Paula
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (17/11/2024)
Date of experience: 11/2024

Great location, the suite was spacious and clean. Breakfast selection was more than sufficient
Staff was very helpful with our request

Dear Michel,

thanks for your visit and your review. It's so nice reading your positive feedback. Thank you so much. Great the central location and the cleanliness and comfort of our hotel and rooms were appreciated a lot. Happy you also enjoyed the breakfast we offer. We understand that you would have enjoyed a own kettle in your room but ask you please for your understanding that we do not offer them anymore. Therefore free coffee and tea is available 24/7 in our lobby. Thanks for your understanding. Looking forward to host you again.

Best regards
Paula
By Ilenia
Business
40-49 years
Reviewed: 1 year ago (16/11/2024)
Date of experience: 11/2024

Very satisfied

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