Hotel Metropol by Maier Privathotels hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 15,291 reviews across 10 portals
:
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (26/11/2024)
Date of experience: 11/2024

A great place to stay

No Public Name
Couple
70-79 years
Reviewed: 2 years ago (26/11/2024)
Date of experience: 11/2024

Sehr zufrieden, gute Erreichbarkeit von Innenstadt und Bahnhof

By Miriam Shtilman
Business
50-59 years
Reviewed: 2 years ago (26/11/2024)
Date of experience: 11/2024

Excellent hotel, with the friendliest staff ever!

By Mette Marie Møller Nielsen
Business
50-59 years
Reviewed: 2 years ago (26/11/2024)
Date of experience: 11/2024

Super - I recommended the hotel for friends already

By Daniel
Business
40-49 years
Reviewed: 2 years ago (26/11/2024)
Date of experience: 11/2024

Very good

No Public Name
Business
40-49 years
Reviewed: 2 years ago (25/11/2024)
Date of experience: 11/2024

Very good

Dear guest,

thanks for your vist and your review. Happy to receive your positive feedback. We are looking forward to welcome you again.

Best regards
Paula
By Jessica
Couple
30-39 years
Reviewed: 2 years ago (24/11/2024)
Date of experience: 11/2024

Super freundliches und gemütliches Hotel mit hervorragenden Frühstück! Würde ich jederzeit wieder buchen. Vielen Dank für den tollen Aufenthalt.

Liebe Jessica,

gerne haben wir uns um Ihr Wohlergehen gekümmert. Vielen Dank für Ihre tolle Bewertung, über welche wir uns sehr gefreut haben. Schön, dass es Ihnen so gut bei uns gefallen hat und Sie gerne erneut unser Gast sind. Wir freuen uns schon auf ein Wiedersehen.

Beste Grüße
Ihre Paula
No Public Name
Business
40-49 years
Reviewed: 2 years ago (22/11/2024)
Date of experience: 11/2024

Not bad

Dear guest,
Thank you very much for your review. We are very pleased that you enjoyed your stay overall.
We are sorry that there was a misunderstanding regarding the free water. Complimentary water is available in our lobby upon your arrival and 24/7 daily, as well as tea and coffee. We do not have water bottles in the rooms and do not advertise this, but please do not hesitate to ask us next time - we will be happy to help you.
Regarding the price, we have created a special group rate that is fair and reasonable. Unfortunately, we cannot understand your feedback regarding breakfast, as this is consistently praised by our guests.
We offer a large selection of different dishes and source them regionally and in organic quality.
You are welcome to let us know what you missed so that we can further improve our offer.
Thank you again for your feedback and we hope to welcome you back soon.
Kind regards
Paula
By Nollet Manuela
Family
50-59 years
Reviewed: 2 years ago (21/11/2024)
Date of experience: 11/2024

Ein sehr gutes und frisches Angebot an Frühstücksprodukten.

Liebe Manuela,

herzlichen Dank für Ihren Besuch und die tolle Bewertung. Wie schön, dass es Ihnen bei uns sehr gut gefallen hat. Klasse, dass Sie ganz besonders von unserem Frühstücksangebot begeistert waren. Wir würden uns sehr freuen, wenn Sie uns bald wieder einmal besuchen kommen.

Beste Grüße
Ihre Paula
No Public Name
Business
30-39 years
Reviewed: 2 years ago (21/11/2024)
Date of experience: 11/2024

ok ok, not to great!

Dear Guest,
Thank you for your review.
We are sorry to hear that your stay did not meet 100% of your expectations.
As communicated in advance via Booking.com, we have not been offering a daily cleaning service for over 2 years. In terms of sustainability, we no longer find it appropriate to offer a daily cleaning service. However, we provide information about our concept in advance via various channels so that every guest can decide whether they can identify with our concept.
However, you could have contacted us during your stay. We would certainly have found a solution and could have provided a fresh-up service.
You could also have come to us directly regarding the allegedly soiled bed linen. We attach great importance to cleanliness and cannot imagine that anything would have been dirty here.
Unfortunately, if this had been the case, there is nothing we can do about it afterwards. Please do not hesitate to contact us directly next time so that we can resolve any challenges together.
Our duvets correspond to the European standard found in most hotels in Germany, unless they are oversized.
We can't quite understand your feedback about the breakfast either, as this is praised by all our guests.
You are welcome to let us know what you thought was missing from the buffet.
From bread, muesli and pancakes to cakes, fruit, various spreads, yoghurts and rice pudding, everything can be found on our buffet.
We also offer a large selection of hot dishes, cold cuts, cheese and antipasti. A special highlight is our juicer, where you can squeeze fresh apple and carrot juice at any time.
We regret that we were not able to fully convince you and wish you a wonderful pre-Christmas season.
Kind regards
Paula
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